Rated 5 out of 5 by anjin Le meridien - more than a hotel
My wife and me stayed at le meridien for four overnights. The first impression of the hotel was absolutly great - we had the luck to met the (famous!) portier Said! He gave us immediatly the feeling to be on holiday. Very friendly and always with a warm and honest smile, it was every time a pleasure to speak with him. He took care for us, asking where we wanted to go and gave a lot of good information about prices and places. Unforgetable are also the arabic lessons - choukran!
I would be unfair not to speak about an second person which stands for the special atmosphere at this hotel - it is the consierge Mr. Youssef. If further guest come to the Meridien, don't be shy to ask for help. Okay, to get help from the consierge at a hotel is standard - but in our case we had all the time quick and professional results (car rental).
As selforganizer of a our trip to marroc, we recognized to late which good and honest help the staff ot the hotel could provide. For example, if you arrive by plane, inform the hotel that they should sent a taxi driver to airport- you will save a lot of dirhams...
All the other unknown staffmembers have done their jobs really good. The man at the pool who opens all the the time with a smile on the lipps the paraplui for us! Our the roomservice which decorated the bed with a nice arrangements with roses.
The hotel was clean, the room new and with good TV and HiFi Equipment. The beds have been really good!!! The pool area and espacilly the huge garden gave us a really good enviroment to relax. We didn't have breakfast and didn't went to the spa.
June 14, 2012
Rated 5 out of 5 by darch1 Expectations exceeded!
We spent 5 nights at the Meridien N'Fis last week for our honeymoon. I booked with points. As a platinum member I was first upgraded to an executive room, but because we travelled with our 9-year-old son, the general manager, Mathieu de Tonnac decided that we needed more privacy and upgraded us to a 4th floor Ambassador Suite! Our son could sleep in the living room. This was a greatly appreciated gesture. Then we received champagne (Moët & Chandon) and a huge fruit plate!
The hotel has a vast, lush and well maintained garden and a nice pool (but the water was very cold). I was surprised to see so many flowers in bloom in november, even roses.
To whole staff was extremely friendly and helpfull, especially the concierges Youssef and his assistant Taoufiq as well as Saïd, the doorman.
I was nicely surprised to find the hotel in better shape than I feared when reading some reviews. True, the decoration of the rooms is not modern but with moroccan accents. Also true, the curtains are "tired", some with small holes in it, but it did not impaire the room darkening, so we didn't care. The bathroom was big with separate bath and shower and still looked as new. There was an extra toilet in the living area, nice for our son. On the downside, the pillows were too hard for us to sleep well. Also, we had some issues with the room service, twice we didn't receive what we ordered but the food was OK.
Breakfast was included since I choosed it as platinum amenity. The offering was sufficient, but not great if you have to pay the 200DH for it. The restaurant inside looks cold, but the adjacent (partly) outside moroccan tent and furniture is cosy and nicely decorated.
Overall this was a very nice experience and exceeded our expectations. We will be back!...
November 13, 2014
Rated 5 out of 5 by GiorgioJun2013 The attention of the staff is incredibly positive
The staff in the Hotel really goes the extra mile to attend the guest needs and requests.
November 11, 2014
Rated 2 out of 5 by Mido Never again.
I traveled with my wife and two children. We booked online via Starwood two non-smoking rooms with swimming pool view. We arrived at the hotel at 9 PM after a one day trip with a 5 hour transit at the airport of Casablanca, so we were really tired. Upon arrival, we were told that there were no rooms with swimming pool view and we were given two smoking rooms with garden view which we declined. The rooms were dark and smelt smoke and moisture. After long negotiations (they did not even give us refreshments!) we had two non-smoking rooms but still with garden view, which we accepted because we just wanted to sleep. Alas one of the rooms did not open and we had to wait an additional half an hour to have the lock fixed. The problem was recurrent during our eight days stay. No complimentary mineral water or fruits in the rooms. The service, from so many areas of the hotel falls way below expectations. The hotel is dated, so were the rooms. The safe storage box in the wardrobe did not work, I called the reception and it took half an hour to see someone coming. In fact the safe was not out service, it was just so old that the number pads were extremely well-used and unresponsive when touched, you really need to make an effort to type your code. The staff member who came to fix it clearly showed me that he was unhappy because I disturbed him for nothing! I really had to apologize! This is what we call SERVICE. Otherwise, the bed was comfortable and the bathrooms fine.
The Breakfast Buffet Battle:
As we had had full day excursions away from Marrakech during the first three days, we had our breakfast at 7.30 and everything was OK. But, the following days we went to the restaurant at 9.30 and it was quite impossible to find a table that has been cleared from the previous occupant. The staff does not care, except one young lady who was a trainee. One day we had to clean ourselves a table and find knives, forks, spoons and cups. By the time we sat, there was almost nothing to eat or drink!
Biggest disappointment: when checking out, I checked the invoice and much to my surprise I found that I was charged five local telephone calls (two to Marrakech and three to Casablanca) which were made between 2 PM and 3 PM on the second day of our stay during which we were on a full day excursion to Essaouira! I called the Duty Manager and told him that we did not make those calls and asked him to cancel the telephone charge. He did not accept and said that no one else than the guest can use the telephone. I told him that I was having lunch in Essaouira when the telephone calls were made from my room and I showed him the Travel Agency’s invoice for the excursion as well as the restaurant’s lunch invoice. He was surprised and had nothing to say. He just asked me not to speak loud because the other guests in the lobby might hear me! He did not even apologize! He just asked the cashier to cancel the telephone charge. Is this what we should expect from a 5 star hotel? Time for Starwood to make a decision.
April 14, 2012
Rated 4 out of 5 by Hanin64 it has great features
I liked so muche This hotel, The service was very good, the workers are so kindly.
November 2, 2014
Rated 4 out of 5 by Sunny2001 Good hotel
Friendly staff. Quick response of staff to problems like bathtub drainage and air conditioning. Excellent breakfast in unique surroundings. Extremely good access to tourist attractions , station, restaurants and airport.
suggest providing hot drinks in rooms
November 1, 2014
Rated 5 out of 5 by Jbarrettaz A True Oasis
I stayed at the Le Meridien N'Fis in June, 2011. I came there after I was robbed in Marrakech (that was my own stupidity), but anyway, I immediately decided that I wanted a safe Starwood property and did not know that this oasis was right under my nose. They immediately made a place for me, upgraded me, and really took the time to "feel my pain". Kawtar and Mouna were especially helpful at the front desk in getting me settled, calmed, and secure enough to gather my thoughts and enjoy my vacation. The facilities, especially the courtyard gardens were magnificent. This pace is a definite location to which I will return. The food and service and personnel were exceptional. This was also my first experience at A Le Meridien property. Thanks!
December 27, 2011
Rated 5 out of 5 by Travelhappy Service
Wow this property is all about taking care of its guests. Check in ,restaurants,greeting, but mostly
The concierge Joseph a real find.The advice and help he provided eased our path imeasurably.As a platinum member it takes a lot to impress me
This stay was over the top from in house reservations to check out.
February 11, 2012