Rated 2 out of 5 by Mido Never again.
I traveled with my wife and two children. We booked online via Starwood two non-smoking rooms with swimming pool view. We arrived at the hotel at 9 PM after a one day trip with a 5 hour transit at the airport of Casablanca, so we were really tired. Upon arrival, we were told that there were no rooms with swimming pool view and we were given two smoking rooms with garden view which we declined. The rooms were dark and smelt smoke and moisture. After long negotiations (they did not even give us refreshments!) we had two non-smoking rooms but still with garden view, which we accepted because we just wanted to sleep. Alas one of the rooms did not open and we had to wait an additional half an hour to have the lock fixed. The problem was recurrent during our eight days stay. No complimentary mineral water or fruits in the rooms. The service, from so many areas of the hotel falls way below expectations. The hotel is dated, so were the rooms. The safe storage box in the wardrobe did not work, I called the reception and it took half an hour to see someone coming. In fact the safe was not out service, it was just so old that the number pads were extremely well-used and unresponsive when touched, you really need to make an effort to type your code. The staff member who came to fix it clearly showed me that he was unhappy because I disturbed him for nothing! I really had to apologize! This is what we call SERVICE. Otherwise, the bed was comfortable and the bathrooms fine.
The Breakfast Buffet Battle:
As we had had full day excursions away from Marrakech during the first three days, we had our breakfast at 7.30 and everything was OK. But, the following days we went to the restaurant at 9.30 and it was quite impossible to find a table that has been cleared from the previous occupant. The staff does not care, except one young lady who was a trainee. One day we had to clean ourselves a table and find knives, forks, spoons and cups. By the time we sat, there was almost nothing to eat or drink!
Biggest disappointment: when checking out, I checked the invoice and much to my surprise I found that I was charged five local telephone calls (two to Marrakech and three to Casablanca) which were made between 2 PM and 3 PM on the second day of our stay during which we were on a full day excursion to Essaouira! I called the Duty Manager and told him that we did not make those calls and asked him to cancel the telephone charge. He did not accept and said that no one else than the guest can use the telephone. I told him that I was having lunch in Essaouira when the telephone calls were made from my room and I showed him the Travel Agency’s invoice for the excursion as well as the restaurant’s lunch invoice. He was surprised and had nothing to say. He just asked me not to speak loud because the other guests in the lobby might hear me! He did not even apologize! He just asked the cashier to cancel the telephone charge. Is this what we should expect from a 5 star hotel? Time for Starwood to make a decision.
April 14, 2012
Rated 5 out of 5 by Travelhappy Service
Wow this property is all about taking care of its guests. Check in ,restaurants,greeting, but mostly
The concierge Joseph a real find.The advice and help he provided eased our path imeasurably.As a platinum member it takes a lot to impress me
This stay was over the top from in house reservations to check out.
February 11, 2012
Rated 5 out of 5 A True Oasis
I stayed at the Le Meridien N'Fis in June, 2011. I came there after I was robbed in Marrakech (that was my own stupidity), but anyway, I immediately decided that I wanted a safe Starwood property and did not know that this oasis was right under my nose. They immediately made a place for me, upgraded me, and really took the time to "feel my pain". Kawtar and Mouna were especially helpful at the front desk in getting me settled, calmed, and secure enough to gather my thoughts and enjoy my vacation. The facilities, especially the courtyard gardens were magnificent. This pace is a definite location to which I will return. The food and service and personnel were exceptional. This was also my first experience at A Le Meridien property. Thanks!
December 27, 2011
Rated 5 out of 5 by Benbah2 Our stay was a holistic experience
We stayed at this Meridien the first time over a year ago and thought it deserved an encore. From the minute we stepped inside the hotel until we checked out it was all smiles; everyone seemed sincere in casting a welcome or a greeting in our direction. The looks were very much what you would expect in a city like Marrakech: typical local red/pink color on the outside and an enchanting exotic garden on the inside , the rest of the decor had a definite medieval feeling to it. The Hammam (and optional massage) is a must. The food. was superb and the spices were bound to satisfy the most demanding 'olfactory' sense.
To provide such a description, albeit most complimentary, does not do justice to the place; it has to be experienced in person.
December 10, 2011
Rated 4 out of 5 by Boeing767 Nice hotel; not 5 star luxury
The hotel is an excellent choice for the western traveler - however, there are a few details which I hope they might review:
1) As I was travelling with a co-worker, rather than family, we felt that the twin beds were uncomfortably close together.
2) The "tour guide" that the hotel recommended only took us to the stalls owned by his friends, and we were subjected to a 45 minute sales pitch for rugs. We never left the souks before we dismissed him. (Although in fairness, we understand that this may be a requirement, but if it isn't, a hotel of Le Meridien quality should have it's own guides).
3) The restaurants won't even take your order until you provide a room number - and if you want something extra (like a bottle of water on a $23USD breakfast), you must sign for it the moment it is placed on your table; tacky. People who stay at hotels of this quality, typically are not the dine-and-dash types.
4) And although we were thrilled that the hotel offered airport pick up and return - it seemed quite pricey once we realized how close the airport is to the property (100 Dh each per direction, so we paid 400 Dh - or about $45USD for the privilege).
5) Internet was intermittent, but as SPG guests, it was complimentary, so no real complaint.
All of that said, the grounds are nice, the room pleasant, we found everything functional, and the on-site restaurants to be of acceptable quality.
If I ever had occasion to return to Marrakech, I'm sure I would return to this property.
January 26, 2012
Rated 4 out of 5 by Vincos Compellingly beautiful setting
OVERALL IMPRESSION: The setting of this property is nothing short of spectacular...in the midst of a “palmerie” with beautifully laid out and immaculately tended Andalusian-style gardens, this place seems nothing short of paradise. The facility itself, however, leaves something to be desired. It is an older property and is definitely showing it’s age - forlorn is the word that comes to mind.
SPG RECOGNITION: The upgrade was to an executive class room - the highest category offered. In size and furnishings, I think it is the same as any other room but features additionally a private terrace. There were lovely fresh roses and a fruit basket in the room. The platinum breakfast option is a copious buffet featuring Moroccan specialties and an omelette station. Free access to the hammam was also offered.
THE ROOM: Had an out-dated feel to it. My take on Meridien is that it should be chic and cutting edge - this one, while all the basic amenities were present, was neither.
EXCEEDED EXPECTATIONS: The very reasonably-priced spa packages were well-executed and the spa itself, while small, was pleasant and felt authentically Moroccan. Handy to have a well-priced hairdresser on property. The Moroccan cuisine restaurant is beautifully decorated and the food was exceptionally good; the experience only-marred by the competing sets of music....Moroccan in the restaurant and over-bearingly loud pop from the bar across the hall. Some sort of sound-proofing is definitely in order!
DID NOT MEET EXPECTATIONS: While beautiful in layout, the pool area is very poorly-maintained. The cushions on the loungers were luridly stained and dirty. There are beautiful cabanas but they are made hauntingly unappealing by the worn furnishings and grimy, torn, once-white curtains flapping forlornly in the breeze.
September 29, 2012
Rated 4 out of 5 by Austonian Practical Choice in Marrakech
This hotel was just ‘OK’ for me. While the grounds, landscaping and hotel staff are wonderful, the rooms were very simple and lacked the sophistication I was hoping for after reviewing the hotel’s photos on the Starwood website. Also, there were thousands of very LOUD birds in the tree directly outside of our room that kept us awake all night. It was amazing how loud they were… I recommend this hotel to travelers who are perhaps on more of a budget or on an extended trip and need a more economical place to stay.
October 30, 2012
Rated 5 out of 5 by Gis2 I was impressed by the beautiful gardens
The first impression upon entering the lobby is "understated opulence." The gardens surrounding the hotel's outdoor restaurants were beautiful and filled with hundreds of birds, and there were a number of nooks where you could sit and read or talk in private. I was very impressed, especially in comparison to the other hotels we stayed at during our visit! I would definitely stay at this hotel again!!
November 3, 2011