Rated 4 out of 5 by Saraiva Atendimento personalizado
Hotel muito bem situado perto do aeroporto e a 15 minutos a pé da praça Jmaa el Fna, tem uns jardins lindos onde pode desfrutar do cantar dos passaros e aproveitar o sol junto da piscina. O atendimento é excepcional ,a simpatia de todos os funcionários , se tiverem alguma situação podem sempre pedir para falar com diretor Mathieu Tonnac pois o mesmo fala muito bem português.
December 18, 2013
Rated 5 out of 5 by SteveMorr4 Amazingexperience
This hotel is very well operated. The staff are accommodating, the food is excellent, the service is high quality and the experience is like no other.
I am hard pressed to complain about anything as this is a quality hotel with a management team that is only concerned about the comfort of its guests. Mathieu and Esde take great care of their guests and I appreciate it very much. I am returning in a week and I know I can expect the same quality of service.
November 30, 2013
Rated 2 out of 5 by Mido Never again.
I traveled with my wife and two children. We booked online via Starwood two non-smoking rooms with swimming pool view. We arrived at the hotel at 9 PM after a one day trip with a 5 hour transit at the airport of Casablanca, so we were really tired. Upon arrival, we were told that there were no rooms with swimming pool view and we were given two smoking rooms with garden view which we declined. The rooms were dark and smelt smoke and moisture. After long negotiations (they did not even give us refreshments!) we had two non-smoking rooms but still with garden view, which we accepted because we just wanted to sleep. Alas one of the rooms did not open and we had to wait an additional half an hour to have the lock fixed. The problem was recurrent during our eight days stay. No complimentary mineral water or fruits in the rooms. The service, from so many areas of the hotel falls way below expectations. The hotel is dated, so were the rooms. The safe storage box in the wardrobe did not work, I called the reception and it took half an hour to see someone coming. In fact the safe was not out service, it was just so old that the number pads were extremely well-used and unresponsive when touched, you really need to make an effort to type your code. The staff member who came to fix it clearly showed me that he was unhappy because I disturbed him for nothing! I really had to apologize! This is what we call SERVICE. Otherwise, the bed was comfortable and the bathrooms fine.
The Breakfast Buffet Battle:
As we had had full day excursions away from Marrakech during the first three days, we had our breakfast at 7.30 and everything was OK. But, the following days we went to the restaurant at 9.30 and it was quite impossible to find a table that has been cleared from the previous occupant. The staff does not care, except one young lady who was a trainee. One day we had to clean ourselves a table and find knives, forks, spoons and cups. By the time we sat, there was almost nothing to eat or drink!
Biggest disappointment: when checking out, I checked the invoice and much to my surprise I found that I was charged five local telephone calls (two to Marrakech and three to Casablanca) which were made between 2 PM and 3 PM on the second day of our stay during which we were on a full day excursion to Essaouira! I called the Duty Manager and told him that we did not make those calls and asked him to cancel the telephone charge. He did not accept and said that no one else than the guest can use the telephone. I told him that I was having lunch in Essaouira when the telephone calls were made from my room and I showed him the Travel Agency’s invoice for the excursion as well as the restaurant’s lunch invoice. He was surprised and had nothing to say. He just asked me not to speak loud because the other guests in the lobby might hear me! He did not even apologize! He just asked the cashier to cancel the telephone charge. Is this what we should expect from a 5 star hotel? Time for Starwood to make a decision.
April 14, 2012
Rated 5 out of 5 by maof1962 bien situe
proche du shouk, gare , airport .
November 24, 2013
Rated 5 out of 5 by Travelhappy Service
Wow this property is all about taking care of its guests. Check in ,restaurants,greeting, but mostly
The concierge Joseph a real find.The advice and help he provided eased our path imeasurably.As a platinum member it takes a lot to impress me
This stay was over the top from in house reservations to check out.
February 11, 2012
Rated 5 out of 5 by Jbarrettaz A True Oasis
I stayed at the Le Meridien N'Fis in June, 2011. I came there after I was robbed in Marrakech (that was my own stupidity), but anyway, I immediately decided that I wanted a safe Starwood property and did not know that this oasis was right under my nose. They immediately made a place for me, upgraded me, and really took the time to "feel my pain". Kawtar and Mouna were especially helpful at the front desk in getting me settled, calmed, and secure enough to gather my thoughts and enjoy my vacation. The facilities, especially the courtyard gardens were magnificent. This pace is a definite location to which I will return. The food and service and personnel were exceptional. This was also my first experience at A Le Meridien property. Thanks!
December 27, 2011
Rated 5 out of 5 by Benbah2 Our stay was a holistic experience
We stayed at this Meridien the first time over a year ago and thought it deserved an encore. From the minute we stepped inside the hotel until we checked out it was all smiles; everyone seemed sincere in casting a welcome or a greeting in our direction. The looks were very much what you would expect in a city like Marrakech: typical local red/pink color on the outside and an enchanting exotic garden on the inside , the rest of the decor had a definite medieval feeling to it. The Hammam (and optional massage) is a must. The food. was superb and the spices were bound to satisfy the most demanding 'olfactory' sense.
To provide such a description, albeit most complimentary, does not do justice to the place; it has to be experienced in person.
December 10, 2011
Rated 1 out of 5 by jhony0109 Great hotel, awful service
the service in front desk is not good at all, hotel is as good as spg hotels but arrogant people in front desk
November 19, 2013