Rated 5 out of 5 by gavin0129 吴哥的微笑
June 12, 2013
Rated 5 out of 5 by godness 最高のお持て成し
May 7, 2013
Rated 3 out of 5 by twsch Did not feel this hotel recognised my Platinum status
Despite being SPG Platinum for the last 8 years, the hotel thought I was Gold and said I would need to check back the day before departure for a 4pm late check out. It took them some time to research and agree that I was Platinum, so the check-in was annoyingly lengthy, and then nothing was really offered to me; no upgrade (the hotel was not full) and apart from the card for the room key which stated "Platinum Preferred Guest", little else was done. Yes there was some WIFI tokens issues (which ran out part way through my stay, so I had to replenish them from the desk). The fruit basket was not replenished throughout our 4 day stay, despite being eaten on Day 1.
However the property is nice and the concierge staff are helpful and friendly. Breakfast was good, but two points; the tea is weak. I mean weaker than what you get on an airplane, so we had to take our own teabags ! Secondly, the staff are so focused on clearing used tables that they do not pay enough attention to the patrons that are still there. I had to try countless times to get staff attention for another cup of tea/coffee and eventually requested that they leave the pot, as I had seen so many other tables do. It seemed like a common issue!
All in all a pleasant stay with comfortable rooms and helpful friendly staff. However ALL OTHER Starwood Hotels across the globe have done more for me as a Platinum member. If this hotel had been the norm, I would seriously consider if it was worth maintaining the SPG status.
Some improvements to me made, in my opinion.
May 3, 2013
Rated 5 out of 5 by fredis What a great hotel
This is the hotel to visit Angkor. Everything worked so well. The hotel staff are so friedly. The food from breakfast to lunch and dinner was very, very good. The mango in season are so good. MMMhhh.
April 5, 2013
Rated 5 out of 5 by Horatio Cambodia in Splendor
The pool at the hotel looks just like the picture shown. It is relaxing. THe high ceilings n the main area create a feeling of comfort, an oasis in the Cambodian heat. The hotel staff are friendly and met our needs. A gal in the lounge area had difficulty understanding my order and brought the wrong item but this was a minor blemish. This is a reasonably priced excellent choice for visiting Angor Wat. Siem Reap's version of the Killing Fields is right behind the hotel. A grim reminder of the tragedy occurring when a despot gains control.
February 25, 2013
Rated 5 out of 5 by BrightH 服务热情，酒店整洁，舒适方便
March 26, 2013
Rated 5 out of 5 by Zcip Underrated Gem
This hotel deserves to be higher than a category 2 hotel. The staff is exceptionally friendly and helpful. The food is yummy, the rooms are spacious and relaxing.
If you are planning a visit to cambodia, I highly recommend this hotel. Its a few minutes away from one of the most amazing places in the world, angkor wat.
Likewise its a few minutes from the airport, and the main part of town.
You will not be disappointed with your stay in this magical part of the world.
February 16, 2013
Rated 5 out of 5 by RobertB Comfortable hotel, beautiful grounds
We arranged an airport pickup with the hotel and everything went very smoothly right through check-in and getting our room. Platinum recognition was average and we were given a superior room which was nice and comfortable and very clean. We received treats every day in our room; fruit, macaroons, etc. There is no lounge at this hotel so no happy hour. breakfast is in the main restaurant and was of excellent quality and variety with many made to order items available. We also hired a hotel car and guide. The less expensive Ford Explorer was very nice, clean and comfortable. Our driver was a star. Cold towels and ice cold bottled water were abundant and we needed them; it was 37ºC and 80% humidity. I highly recommend this hotel and all of the services they provide. The staff were absolutely fantastic.
January 1, 2013