Rated 5 out of 5 by Thiamchye Excellence Service
I would like to thank the General Manager, Mr Masahiro Taguchi and his front office manager, Mr Sous Phearith, for the SPG recognition and for taking good care of me during my recent stay at the hotel from 13 - 17 Nov 2013. Throughout our stay, our needs were attended to by the staff. This is one hotel that honours its SPG members with true recognition. Keep up the good work!
November 18, 2013
Rated 5 out of 5 by Andreas168 Excellent!
I am a SPG Platinum Member since many years. This hotel is one of the best managed hotel, I have ever stayed in. Everything was much better then I expected before.
I really appreciate how this hotel is aware of the situation in Cambodia and how creative they are to make very nice donations. The Christmas donation for children is a wonderful activity. Everybody will be happy and will enjoy to participate that. We had been really impressed!
I like to thank especially Mr. Maky Kong, the front desk manager for being always taking care so friendly and professional for our needs. I wanted to point out also the excellent service of the concierge, which was working during our stay in the evening shift. I especially asked for his name card, but unfortunately I lost it. He is the best concierge I have ever met!
I would like to thank here again all the staff of this hotel. You made our stay to an unforgettable experience.
November 18, 2013
Rated 4 out of 5 by CanuckTraveler Perfect place to start your Angkor adventure
This property is perfectly located right between downtown Siem Reap and Angkor Wat. Breakfast was delicious and for Platinum members they have evening snacks and drinks. The staff is friendly and very helpful.
October 29, 2013
Rated 5 out of 5 by jenjen123 Gorgeous pool and genuine/attentive service!
Service: The hotel staff went out of their way to make our stay as comfortable as possible. We were just so impressed with the Cambodian people in general. Everyone we met was friendly and genuine to us. The hotel staff especially...
Pool: The Khmer style pool is so unique and beautiful. I wished we stayed longer in Angkor so we could enjoy the pool. I usually hate wasting my day away lounging at the pool but the architecture and layout of the pool is so pretty that I wouldn't mind lounging there all day.
Spa: I still cannot believe how cheap everything is in Cambodia, even at the hotel! I took advantage of the spa deals given by the hotel. Got a 90 minute massage for $45 dollars one day and a head/foot/hand massage for $25. Awesome deals!
Location: The hotel is closer to the airport and Angkor Wat, and is situated away from Siem Reap town center. Therefore, in order to get into the town for shopping and eating, we had to take a tuk tuk (only cost $3/one way) so not a big deal. Besides, the hotel restaurant food was wonderful so we stayed in the hotel for dinner for a couple of nights.
Overall Condition of the Property: This Le Meridien is definitely on the older side. The lobby is beautiful but our room was not as modern/luxurious as other Le Meridiens I have stayed at (e.g., Le Meridien Bangkok). For example, the couch is a wicker style couch and the TV is not flat panel. I would say the rooms are definitely due for a renovation. However, everything is clean so there are no complaints.
SPG Recognition: Got upgraded to a suite using my Suite Award Nights. As a Platinum Member, I got free non-alcoholic drinks throughout the day in the main lobby bar. Also, we got free appetizers and drinks at happy hour. Free breakfast buffet was decent. There were more perks for Platinum Members at this hotel compared to the other SPG properties we stayed at during the rest of the honeymoon.
August 21, 2013
Rated 5 out of 5 by Knight Good Quality Hotel
Have Stayed twice at this hotel ...
Perfect location - approx. 15 mins to the airport with car, approx.
10 mins to the Old Market & Pub Street with tuk tuk,
approx. 10-15mins to Angkor Wat and the temples area.
Check-in was fast and easy and the staff were great.
The hotel room is spacious and comfortable with the unique Pool & garden view
All staff I encountered spoke very good English and were all very enthusiastic
The hotel was excellent and the service exemplary.
Only problem I had was check out with extra chargers on my account I ask for
Them to be removed with no success until I asked to see the duty manager he did
Arrive after asking again to speak with him and he had no answers why the chargers
Were on my account and he removed them it was the longest check
Out I have ever experienced at a Starwood property
September 25, 2013
Rated 5 out of 5 by BrightH 服务热情，酒店整洁，舒适方便
March 26, 2013
Rated 3 out of 5 by twsch Did not feel this hotel recognised my Platinum status
Despite being SPG Platinum for the last 8 years, the hotel thought I was Gold and said I would need to check back the day before departure for a 4pm late check out. It took them some time to research and agree that I was Platinum, so the check-in was annoyingly lengthy, and then nothing was really offered to me; no upgrade (the hotel was not full) and apart from the card for the room key which stated "Platinum Preferred Guest", little else was done. Yes there was some WIFI tokens issues (which ran out part way through my stay, so I had to replenish them from the desk). The fruit basket was not replenished throughout our 4 day stay, despite being eaten on Day 1.
However the property is nice and the concierge staff are helpful and friendly. Breakfast was good, but two points; the tea is weak. I mean weaker than what you get on an airplane, so we had to take our own teabags ! Secondly, the staff are so focused on clearing used tables that they do not pay enough attention to the patrons that are still there. I had to try countless times to get staff attention for another cup of tea/coffee and eventually requested that they leave the pot, as I had seen so many other tables do. It seemed like a common issue!
All in all a pleasant stay with comfortable rooms and helpful friendly staff. However ALL OTHER Starwood Hotels across the globe have done more for me as a Platinum member. If this hotel had been the norm, I would seriously consider if it was worth maintaining the SPG status.
Some improvements to me made, in my opinion.
May 3, 2013
Rated 5 out of 5 by Horatio Cambodia in Splendor
The pool at the hotel looks just like the picture shown. It is relaxing. THe high ceilings n the main area create a feeling of comfort, an oasis in the Cambodian heat. The hotel staff are friendly and met our needs. A gal in the lounge area had difficulty understanding my order and brought the wrong item but this was a minor blemish. This is a reasonably priced excellent choice for visiting Angor Wat. Siem Reap's version of the Killing Fields is right behind the hotel. A grim reminder of the tragedy occurring when a despot gains control.
February 25, 2013