Rated 3 out of 5 by twsch Did not feel this hotel recognised my Platinum status
Despite being SPG Platinum for the last 8 years, the hotel thought I was Gold and said I would need to check back the day before departure for a 4pm late check out. It took them some time to research and agree that I was Platinum, so the check-in was annoyingly lengthy, and then nothing was really offered to me; no upgrade (the hotel was not full) and apart from the card for the room key which stated "Platinum Preferred Guest", little else was done. Yes there was some WIFI tokens issues (which ran out part way through my stay, so I had to replenish them from the desk). The fruit basket was not replenished throughout our 4 day stay, despite being eaten on Day 1.
However the property is nice and the concierge staff are helpful and friendly. Breakfast was good, but two points; the tea is weak. I mean weaker than what you get on an airplane, so we had to take our own teabags ! Secondly, the staff are so focused on clearing used tables that they do not pay enough attention to the patrons that are still there. I had to try countless times to get staff attention for another cup of tea/coffee and eventually requested that they leave the pot, as I had seen so many other tables do. It seemed like a common issue!
All in all a pleasant stay with comfortable rooms and helpful friendly staff. However ALL OTHER Starwood Hotels across the globe have done more for me as a Platinum member. If this hotel had been the norm, I would seriously consider if it was worth maintaining the SPG status.
Some improvements to me made, in my opinion.
May 3, 2013
Rated 1 out of 5 by Sophia100 disappointed
This was the worst SPG hotel I have ever stayed in. Rooms are dark and claustrophobic, food in the restaurant was inedible. Both breakfast and lunch was really below any street food you could get in Siem Reap. The outdoor Terrace was not maintained and the staff at breakfast had to be asked three times to come out and clear our plates. All areas seem very old and worn. Just a real disappointment, will think twice about staying at any other Meridien in the future.
January 9, 2014
Rated 5 out of 5 by boch08 Convenient location to temples and excellent service
Just returned from a 2 week vacation to SE Asia which included several SPG properties. The Le Meridien Angkor rooms felt like the most "authentic" of the properties that we visited on our trip. The wood floors, furniture and extremely comfortable bedding created a warmth that was cool and soothing after being out in the sweltering sun during the day.
As a Platinum member, I was very pleased with the exemplary service provided at arrival, breakfast and with complementary evening cocktails/hor d'oeuvres in the bar.
The pool area was very refreshing and architecturally interesting.
Regarding location, it is the closest major hotel to Angkor Wat and Angkor Thom (10-15 mins by tuk-tuk) and about 5-10 mins away from Pub Street and downtown Siem Reap.
Regarding the hotel exterior, it looks like the hotel attempted to create a contemporary interpretation of Khmer architecture. While interesting and a huge fan of all things contemporary, it may not appeal to all if looking for more traditional architecture.
All in all, an exceptional stay and highly recommended.
May 6, 2014
Rated 5 out of 5 by Jianx The best place at Siem Reap, besides Angkor
I don't normally review my stay, but this has got to be the best Starwood hotel I've ever stayed. Hence, my first review. The location of the hotel was perfect for a short bicycle ride to Angkor city. The pool actually offered great length for an actual swim and was beautiful! Love the platinum benefit for unlimited cocktails at the Naga bar in the evenings. Breakfast offerings were some of the best I've ever seen - choices were plentiful.
Most importantly, staffs were extremely professional, polite and friendly! Special shout for Ouk Chanminea at the front desk for his extremely great and passionate service! He really made you feel valued as a platinum member.
January 29, 2014
Rated 5 out of 5 by Pan72 Great stay
After we got a complimentery room upgrade because of my Goldstatus we enjoyed the pro-activeness of the stuff. Food and beverages met western and Khmer expectations. The Naga Bar serves all style of drinks. Room Service was quick and ontime. For sure the best choice to stay with friends/ family and explore Angkor Wat and all the other great Khmer cultural places.
April 14, 2014
Rated 5 out of 5 by Ridha great features and comfortable
Had spent 3 nights in here, really enjoying the view,food,and room. Recommeded for those who wanted to be relaxing.
April 13, 2014
Rated 4 out of 5 by Travelalot33 Great Platinum benefits
As a Platinum guest, hotel upgraded us to a suite, gave us complimentary buffet breakfast, allowed us to have complementary drinks (not sure about alcoholic drinks) in the lobby from 10:00 am on, and hors deurves for two hours in the bar in the early evening. This was great Platinum recognition! Also enjoyed the pool and that the airport pickup was included in the room rate. Hotel staff were great in all areas. Great hotel to come back to after a hot day of sight seeing at the temples.
March 20, 2014
Rated 4 out of 5 by JoeTW123 Wakeup call
2 days out of 4, the hotel forgot about our wakeup calls.
April 7, 2014
Rated 5 out of 5 by Doug1953 Excellent Hotel
I really enjoyed my stay at the LeMeridien Hotel in Siem Reap. It is a beautiful hotel, friendly employees, excellent service, and a wonderful location. The resturants were also great. Looking forward to my next stay there.
April 2, 2014
Rated 5 out of 5 by NikonJerry Perfect for Angkor Wat
Great location and the food from room service was terrific. Room was very nice, modern and well-equipped.
April 5, 2014
Rated 4 out of 5 by BonnyT Great service
Overall, my stay at Le Meridien was very pleasant. The room was clean and I love the fact that I could choose the pillow type. Since I have a problem neck, feather pillows really don't work for me so I was thrilled to see that they got contour pillows available. I tried the cafe in the hotel and food quality was good which I find it rare in hotels these days.
One thing during my stay that I was not impressed was the spa. It is quite small relative to the size of the hotel. Also, the treatment room was really warm the whole time I was having the massage even though I actually turned on the AC myself. I thought it would be much nicer if the staff could turn on the AC before the guest arrives so that the room would be cooler. As I walked outside of the room after the massage, the whole place was nice and cool so I don't understand why only my room was so hot.
One other suggestion is, I think it's a nice to have treats ready in the room but then honestly, I wouldn't eat them because I didn't know how long they have been there for. I find that is just a waste of food.
I had a pleasant stay and if I go to Siem Reap again, I would be happy to stay at Le Meridien again.
April 4, 2014
Rated 5 out of 5 by BTCB a very nice place to stay in Siem Reap
Everything was perfect especially your staff at the restaurant - coffee shop - set menu dinner very good, buffet dinner very good, breakfast very good and even providing a small birthday cake at night delicious.
March 22, 2014
Rated 5 out of 5 by Horatio Cambodia in Splendor
The pool at the hotel looks just like the picture shown. It is relaxing. THe high ceilings n the main area create a feeling of comfort, an oasis in the Cambodian heat. The hotel staff are friendly and met our needs. A gal in the lounge area had difficulty understanding my order and brought the wrong item but this was a minor blemish. This is a reasonably priced excellent choice for visiting Angor Wat. Siem Reap's version of the Killing Fields is right behind the hotel. A grim reminder of the tragedy occurring when a despot gains control.
February 25, 2013
Rated 5 out of 5 by KFSingapore Exceptional care and recognition of SPG level
General Manager Masahiro Taguchi and staff really took exceptional care of us and reconized my platinum status. From excellent service, to great recommendations for two local dinners. Also we used the hotel to book tours which went perfect and enjoyed by my family. Thanks for a great 3 days.
March 10, 2014
Rated 4 out of 5 by JNA1 A well-run resort hotel with good facilities
The hotel offered a complimentary transfer service in from the Siem Reap airport - very welcome on a humid night.
An attractive property, I liked the plentiful use of wood throughout the building and there are good-sized gardens and a thoughtfully-designed pool complex. Snoop around for the orchids.
The hotel is close to the Angkor Wat site.
Tip 1: Get-up before sun-rise to see the World Heritage Site and avoid the excess heat and crowds
Tip 2: Book transport, tuk-tuks, through the hotel concierge (I found some of the chaps booked individually to be poor time-keepers)
Tip 3: Don't avoid the Ta Prohm temple - it is very beautiful with the trees encroaching over the ancient stone walls
Tip 4: Do avoid the cappuccinos at breakfast - I reckon they are manufactured with ordinary filter coffee with warm milk poured in from some height to create some froth.
Although SPG membership did not escalate one significantly up the bedroom categories at this property, there were generous free-of-charge food and beverage offers in the evening. The food was of a good quality and the local Angkor beer refreshing.
March 11, 2014
Rated 5 out of 5 by RobertB Comfortable hotel, beautiful grounds
We arranged an airport pickup with the hotel and everything went very smoothly right through check-in and getting our room. Platinum recognition was average and we were given a superior room which was nice and comfortable and very clean. We received treats every day in our room; fruit, macaroons, etc. There is no lounge at this hotel so no happy hour. breakfast is in the main restaurant and was of excellent quality and variety with many made to order items available. We also hired a hotel car and guide. The less expensive Ford Explorer was very nice, clean and comfortable. Our driver was a star. Cold towels and ice cold bottled water were abundant and we needed them; it was 37ºC and 80% humidity. I highly recommend this hotel and all of the services they provide. The staff were absolutely fantastic.
January 1, 2013
Rated 2 out of 5 by bety room is dusty and dirty
room is dusty and dirty, furniture is broken, air conditioning has some problem.
March 6, 2014
Rated 5 out of 5 by Zcip Underrated Gem
This hotel deserves to be higher than a category 2 hotel. The staff is exceptionally friendly and helpful. The food is yummy, the rooms are spacious and relaxing.
If you are planning a visit to cambodia, I highly recommend this hotel. Its a few minutes away from one of the most amazing places in the world, angkor wat.
Likewise its a few minutes from the airport, and the main part of town.
You will not be disappointed with your stay in this magical part of the world.
February 16, 2013
Rated 5 out of 5 by Knight Good Quality Hotel
Have Stayed twice at this hotel ...
Perfect location - approx. 15 mins to the airport with car, approx.
10 mins to the Old Market & Pub Street with tuk tuk,
approx. 10-15mins to Angkor Wat and the temples area.
Check-in was fast and easy and the staff were great.
The hotel room is spacious and comfortable with the unique Pool & garden view
All staff I encountered spoke very good English and were all very enthusiastic
The hotel was excellent and the service exemplary.
Only problem I had was check out with extra chargers on my account I ask for
Them to be removed with no success until I asked to see the duty manager he did
Arrive after asking again to speak with him and he had no answers why the chargers
Were on my account and he removed them it was the longest check
Out I have ever experienced at a Starwood property
September 25, 2013
Rated 4 out of 5 by wetravel One and only SPG property in Cambodia
Truly enjoyed our stay here. The concierge in both shifts is a wealth of information and always very helpful. Hotel provided free pick up from airport which was appreciated. Enjoyed the Happy Hour Platinum benefits in bar. Good selection! Sauna too small, pool architecture great. Our whole family liked Hotel.
January 31, 2014
Rated 5 out of 5 by jenjen123 Gorgeous pool and genuine/attentive service!
Service: The hotel staff went out of their way to make our stay as comfortable as possible. We were just so impressed with the Cambodian people in general. Everyone we met was friendly and genuine to us. The hotel staff especially...
Pool: The Khmer style pool is so unique and beautiful. I wished we stayed longer in Angkor so we could enjoy the pool. I usually hate wasting my day away lounging at the pool but the architecture and layout of the pool is so pretty that I wouldn't mind lounging there all day.
Spa: I still cannot believe how cheap everything is in Cambodia, even at the hotel! I took advantage of the spa deals given by the hotel. Got a 90 minute massage for $45 dollars one day and a head/foot/hand massage for $25. Awesome deals!
Location: The hotel is closer to the airport and Angkor Wat, and is situated away from Siem Reap town center. Therefore, in order to get into the town for shopping and eating, we had to take a tuk tuk (only cost $3/one way) so not a big deal. Besides, the hotel restaurant food was wonderful so we stayed in the hotel for dinner for a couple of nights.
Overall Condition of the Property: This Le Meridien is definitely on the older side. The lobby is beautiful but our room was not as modern/luxurious as other Le Meridiens I have stayed at (e.g., Le Meridien Bangkok). For example, the couch is a wicker style couch and the TV is not flat panel. I would say the rooms are definitely due for a renovation. However, everything is clean so there are no complaints.
SPG Recognition: Got upgraded to a suite using my Suite Award Nights. As a Platinum Member, I got free non-alcoholic drinks throughout the day in the main lobby bar. Also, we got free appetizers and drinks at happy hour. Free breakfast buffet was decent. There were more perks for Platinum Members at this hotel compared to the other SPG properties we stayed at during the rest of the honeymoon.
August 21, 2013
Rated 4 out of 5 by Srikanth This Hotel has great features
I would recommend this hotel. This has good features. Room has good facilities, good ambience and well organized. Only glitch I faced is the room to room telephone. I tried several times to reach a friend who stayed in the same hotel in a different room, but could not connect. I tried from the front reception desk as well, but there were some serious problems. Staff are well mannered and very helpful. Overall a good experience.
April 28, 2012
Rated 5 out of 5 by Hiro49 Good for Japanese
Good Japanese communication with staff and many Japanese sign and assistance such as food menu etc. A Korean front staff can speak good Japanese with beautiful smile.
Unfortunately there were many Chinese and Korean tourists too. Some tourists made noise now and then.
January 28, 2014
Rated 5 out of 5 by Cheapspeed Great Property Worthy of the Starwood Brand
This is by far the best hotel I've stayed in for a long time - sit-down check in process, very professional service from front-desk and concierge staff. Rooms are well-maintained. I was initially a little disappointed at not being upgraded to the suite which I was told is beautiful; however, my room was spacious and more than adequate for 2 persons. Top-notch service, would definitely hope to return some day!
July 31, 2012
Rated 5 out of 5 by Thiamchye Excellence Service
I would like to thank the General Manager, Mr Masahiro Taguchi and his front office manager, Mr Sous Phearith, for the SPG recognition and for taking good care of me during my recent stay at the hotel from 13 - 17 Nov 2013. Throughout our stay, our needs were attended to by the staff. This is one hotel that honours its SPG members with true recognition. Keep up the good work!
November 18, 2013
Rated 5 out of 5 by Lynnemce Amazing Staff
This hotel was over and above my expectations in all aspects...the staff was absolutely amazing. I am a Starwood F&B employee of 43 years and this hotel provided such a warm, caring and genuine atmosphere that I can only hope to carry even a small bit of it home to pass on to my fellow employees and our guests.
For starters, there is a waiter, Sotha Noun, at the morning buffet that is one of the most exceptional, passionate and aspiring young men I have ever met in this business...he's very eager to please and to learn anything you may have to offer, his English is fabulous (although he is a little soft spoken and the background music and noise competed with him) and he just seems to live and breath a desire to make everyone happy while being able to grow from the interaction.
The front desk experience was the best and they were over the top in taking care of us as our friend had pneumonia and had to spend the night in a wonderful hospital there...the staff was so helpful arranging for hotel transports to and from the hospital and then special care getting us to the airport.
Unfortunately, the medical situation took up a good portion of our extra time as we were only there 2 days to see Angkor Watt so we didn't get a chance to fully enjoy the hotel...but I did get a treatment at the Spa which was wonderful. Oh...I almost forgot...the Italian restaurant was great...best Carpacchio I've ever had!
February 5, 2014
Rated 4 out of 5 by CanuckTraveler Perfect place to start your Angkor adventure
This property is perfectly located right between downtown Siem Reap and Angkor Wat. Breakfast was delicious and for Platinum members they have evening snacks and drinks. The staff is friendly and very helpful.
October 29, 2013
Rated 5 out of 5��by fredis What a great hotel
This is the hotel to visit Angkor. Everything worked so well. The hotel staff are so friedly. The food from breakfast to lunch and dinner was very, very good. The mango in season are so good. MMMhhh.
April 5, 2013
Rated 5 out of 5 by Shoppaholic Best surprise!
This hotel was amazing! After a long flight the comfort the hotel offered was much appreciated. Close to the temple and market, I could find no faults with any part of my stay.
June 26, 2013
Rated 5 out of 5 by Sarahteh Great location!
Hospitality was great ..!
December 16, 2013