Rated 5 out of 5 by Rich2809 I look forward to staying here again
I have stayed at this hotel 5-6 times now and I love it.
The recognition I receive as a platinum member is unsurpassed and puts some other hotels in Hong Kong to shame.
The suites are beautiful and very comfortable. I really enjoy the location and it really should not put anyone off staying here. The bus ride (like clockwork) is quick into the city and taxis even quicker.
There is a good cinema across the street which shows films in their original language and there is also a good selection of restaurants close by, even the ubiquitous Star Bucks.
I find the staff very helpful and I feel that they genuinely want you to have an enjoyable stay.
A great hotel for business, especially for a longer stay.
February 29, 2012
Rated 4 out of 5 by Apecalvin Far from the madding Crowd
I am a frequent visitor to Hong Kong, and have always to preferred to stay in the city. This time, however, I decided it was time to give the Le Meridien a try. As expected (I read the reviews!), the SPG recognition stopped short of a suite upgrade. But let’s start with what I liked about this hotel:
First, the hotel has only very recently made the hourly shuttle to Hong Kong Station complimentary – a brilliant and long-overdue move. It’s a 15-minute commute to Hong Kong station, from which you can take the red MTR line to Tsim Sha Tsui, or the blue line to Causeway Bay. In addition, the hotel is part of the Cyberport complex that includes a bus terminus, where there is a green-top mini bus that goes from here to Causeway Bay in 20 minutes in good traffic. So, in terms of location, you get to be far from the madding crowd, and yet fairly conveniently connected to town.
Which brings me to my second point: being away from central HK means you get to enjoy generally unobstructed views of the hills and sea instead of other buildings. This is definitely a refreshing departure from built-up Kowloon or Hong Kong. Rooms are comfortably-sized and enjoy generous light-flow. Another perk is that the LM is a smaller property compared to other Starwood properties in the city, hence, in the four mornings I had breakfast here, I didn’t have to wait for a table. It’s nice not to have to jostle with the crowds in town and then come back to more of the same!
Thirdly, the Cyberport complex also comes with a small mall. What is refreshing here is that you won’t find the usual shops like Girodano and the like. Instead, many shops specialise in furniture and quality furnishings. I enquired at one shop and they do ship internationally. But even if you are not after such items, it’s still interesting to browse around – one shop specialises in furniture and decorative household items made from recycled wood, while another sold ceramics and artwork, sourced mainly from China. There are also a few restaurants and even an Irish pub here. And for your convenience, there’s a Macdonald’s and a full-sized supermarket round the corner.
Lastly, while the LM doesn’t have an Executive Lounge, it tries to make up for it by offering its Platinum guests an evening drink at the bar any time from 4 to 11pm, and this nice long window period I feel, is by far the smartest move the hotel has made to look after its most loyal guests. It takes effort, especially if you’re on a holiday, to make it to the shuttle bus pick-up point in HK Station every evening, but knowing a nightcap is waiting for you gives you something to look forward to, and eases the inconvenience.
And just a couple of areas which need to be looked into... Firstly, I arrived at the hotel at 2pm, but it took the front office staff half an hour to find me a room. They offered me a drink coupon at the ground floor bar while I waited, and when I finally got my room, I wasn’t impressed with it. They kindly agreed to change it, but it wasn’t until I came back from town that night that this room was ready and they had my things moved over. Such procedures could be improved. Secondly, the hotel sells a club membership to the public, mostly residents in the area I think. This results in their swimming pool being ridiculously crowded on weekends. On the occasion I went to the pool, I think it was a public holiday in HK, there were no available deckchairs, and the pool itself was literally full of screaming kids! I don’t think much can be done about this, so if you’re planning to stay here, try to schedule your shopping days in town on weekends and public holidays.
Let me conclude by mentioning a few names, associates who made an impression: Jackie, who only a few months into the job, was able to tell me more about the hotel, and what was available in the vicinity; Allen, from Prompt, who after the second morning, was able to remember that I liked my skinny latte with an extra shot; and Hannah (I hope I remembered her name correctly, she mentioned she’s originally from Nepal) from PSI, who brought my drink in the evenings – she was always cheerful and enthusiastic.
September 27, 2013
Rated 4 out of 5 by Ben2012 tucked away on the South part of the island
Great sea side views and trendy decor. Would have been better if they had a club floor and lounge. The breakfast and pool facilities are great. The Chinese restaurant, nam fung, is a must try.
April 28, 2012
Rated 4 out of 5 by SPAZ SPG Benefits mean nothing here...
The person who checked me in was clueless, they knew nothing about SPG levels. They were so good, they made me forget i was in a hotel part of the SPG program.
My room change request was acted upon quickly but was put on a 'non spg' floor, i wonder if there's any diff in spg and non spy rooms, they looked the same to me!!
The phone operator reminded me that I'm entitled to a free gift and could get free internet instead of paying for it!!
The bathroom stank all 3 days i was there, told them, nothing happened.
Internet connection was dismal!!
July 20, 2014
Rated 5 out of 5 by Flyingtailor Back its been awhile.
I had a great stay I dont stay at this hotel as much as I would like to but every time I am here it is very good. The service was top notch the restaurants here are very good. Located in a very quiet setting good to come home to after a busy day in Hong Kong.
July 10, 2014
Rated 2 out of 5 by tokiogaijin bring your own lounge chair and ear plugs to the pool
The staff were great - Cyrus at the front desk was very helpful and friendly. John the concierge was also great.
I stayed on the weekend and the hotel allows outside guests (some membership club) to use the pool and facilities so it was extremely crowded with local expats and I could not get a lounge at the pool for two full days. Also the pool at one point had 31 children in it and was impossible to relax. The men's locker room was also full of screaming children running around and opening and closing the sauna/steam room doors. Again impossible to relax.
I stayed here specifically to get away from the hustle and bustle of hong kong but it was the most stressful stay at any hotel I have ever stayed at in my life.
One positive point is that I told the duty manager Michael about my stressful stay and he was great about it and went out of his way to try to make the rest of my stay enjoyable.
June 6, 2013
Rated 4 out of 5 by jll888 Not for tourist
If you are going to visit the Hong Kong famous attraction, this hotel is definately not for you because it is far away from the city center. The hotel do provide the shuttle service but it is not free. It is better to take the mini bus at the bus terminal just next to the hotel which is 10 times cheaper. But somehow you might waste your time waiting for the next bus schedule. And if you are plan to hanging out after 11, the taxi is the only option you can get back to hotel.
September 12, 2012
Rated 5 out of 5 by Dinky Peace and tranquility in Hong Kong
Yes, it's true, only a 12 minute minibus ride from the hustle and bustle of Causeway Bay and you have a view where large sea birds fly only metres from your window and you can relax and watch the ships sail languidly by.
I was fortunate to be upgraded to a suite (1012) on this stay and there was plenty of room to spead out as we needed to re=pack after three weeks of cruising and shopping!
Service was excellent especially from the concierge and reception staff!
September 18, 2014
Rated 4 out of 5 by Ben2012 Chinese restaurant has good food
Had another pleasant dining experience at the Chinese restaurant (Nam Fong) in the hotel. The only thing is that I wish the lighting was a little brighter.
Great food, and great service!
June 17, 2012
Rated 4 out of 5 by supatight80 THEY WILL REMEMBER YOU...
What I love about this hotel is that even after over a year of not staying there, they still remember me, my last name, and all the things i do in HKG. Simply great! Kodus to Benny (who is now in a different Staro Property)..But wow...talk about feeling like long time friends or something....Yes it's in Cyberport but it's not too far away from LanKwai Fong for clubbing.
Only negative side is that they only have 2 suites. I have been only upgraded 2X before...but have to admit, it's b-e-a-u-t-i-f-u-l (the suites that is).
May 19, 2012
Rated 4 out of 5 by KatieOnTour Convenient with the nice view! Etc,..
Stayed here twice already as very impressive overall.
1.Location: Next to the bus terminal,so convenient to go downtown. No need to stay downtown as you can be relax at the hotel.
2.Room: Nice room with nice sea view,
3.Breakfast: Worth your money with good quality, variety of food.
4.Attentive Staffs: Whatever you need just ask them.
Just one error they forgot to release my credit card after I paid with another credit until I have to call SPG after came back home 2 weeks later.
January 24, 2012
Rated 4 out of 5 by Kelvin84 Everything is good except that no desk lamp wasn't provided
The hotel provide us a nice seaview, nice pleasant environment, great swimming pool and delicious food. A tiny mistake was that i cannot read newspaper on the desk without desk lamp.
August 25, 2014
Rated 3 out of 5 by Isabel1004 the luggage delivery
When I checked in the hotel, the room was not ready. Yet, when I checked in the room after 6 hours, my luggage was not delivered to my room yet.
August 24, 2014
Rated 5 out of 5 by supatight80 Upgraded to their 800 sq. ft. ocean view suite :)
This is my fifth stay so far this year at LM Cyberport and finally got upgraded to 1 of their 2 suites.
As usual, all their staffs are very attentive and even when my suite wasnt ready when I checked in at 1030 AM, they let me stay in a smart room so I can rest and until the suite was ready.
great value compared to other starwood properties in HKG.
April 20, 2014
Rated 4 out of 5 by ktrebb We had a great stay
Instead of a service flat in Mid-levels for a long-term stay we decided to move to Le Meridien. It got more space and outdoor park for my 4 year old daughter to play in. It worked really well with the parking underneath the hotel to and from school. Playroon across the street and a big scooter park outside. The pool was good and room-service worked really well. Was missing some more Asian option such as Thai fried noodles, Penang curries etc. My daughter love noodles but it seemed we could only get the wonton noodles:-((( For me I was missing some more healthy options at the breakfast buffet such as strawberry in season, flaxseed etc. I just brought in my own flaxseed's and staff was nice to serve me some strawberries or blueberries if I asked.I found the soft drinks and ice tea to pricy for lunch and dinner though. But in overall we had a really good stay.
July 9, 2014
Rated 4 out of 5 by supatight80 Must check Nam Fong Restaurant for their dimsum
What I like about this hotel is that every time I check in at 10 AM, I don't have to wait for long for my room to be ready.
But Nam Fong Restaurant has one of the BEST dim sums I have ever tasted. Always eat there for lunch just to try em out. Plats get 30% off too at the restaurants and recently, even for room service.
April 9, 2014
Rated 4 out of 5 by TomL Isolated but relaxing hotel
This hotel is a long ways from anywhere. The only way to get to Central Hong Kong is to take a long bus ride, take the hotel van (for which there is a charge) or take a taxi. But if you get an ocean view, the view is spectacular. You see frequent cargo ships passing by close to the hotel, outlying islands in the background, and the sunset.
The rooms are modern and comfortable, and the staff aims to please. There are a few restaurants within walking distance, but the hotel restaurant is very good. There is a nice breakfast buffet, and the dinner, although not cheap is very good.
Not much to do here unless you have business nearby, but a very nice place to get away from things and relax for a couple of days.
December 7, 2011
Rated 4 out of 5 by Nikita Good alternative to expensive hotels
I like the very nice and cozy swimming pool there.
I slept on the floor in my upgraded room as they don't have enough rollaway beds. But it was my bad that I didn't request one.
Restaurant has good food but lack of choice at room service menu.
December 17, 2011
Rated 4 out of 5 by supatight80 PSI Bar open until 11:00 PM for complimentary drinks
As usual staffs here are very attentive and welcoming. The friendly staffs experiences makes me come back on a regular basis.
Platinum Members also get complimentary alcohol/non-alcohol beverages at PSI bar from 4 PM to 11 PM (or 1130 PM?). Great way to save money.
Curious though on the exact policy regarding 30% discount for room service. Sometimes you get the discount, sometimes you don't. Operator always has to call front desk to inquire about the 30% off room service every time I order.
May 12, 2014
Rated 5 out of 5 by LP2014 Enjoyed the stay
We had nice time at Hotel. Staff was very efficient .It was a enjoyable stay at the hotel.
September 9, 2014
Rated 3 out of 5 by JeremyF Average
This is my first stay in a Le Méridien property. My experience was just average.
Although the location is a little bit remote, it's fine for me as I drove there. However, it gave me a feeing that the hotel want to hide the information of complementary parkng. The info was not clearly shown on website and the staff tried to avoid my enquiry about that.
Room was fine. I supposed I didn't get an upgrade as an SPG Gold, not even to SPG floor. But the size of my room is fine and it was neat. However bathroom was not cleaned properly. I found a piece of long hair in the bathroom when I first enter the room. Also I couldn't feel how "smart" the "Smart Room" is.
Check in/out was efficient, but the staff was a bit cool. I couldn't feel I was welcomed.
July 9, 2014
Rated 4 out of 5 by awesome Hotel with a difference in HK
Far from hustle and bustle of HK city, this hotel offers a quiet moment fronting the sea. So if you need a quiet moment, this hotel is a good choice. Otherwise, it is not a very convenient place and not near shopping and amenities.
Breakfast buffet is not bad of what we normally expect from LM.
I would pick this hotel only if shopping in HK is not a priority to me. Otherwise, it has been a relaxing experience.
January 3, 2012
Rated 5 out of 5 by Rich2809 Another fantastic stay
I really just love staying at the Le Meridien Hong Kong. I love this hotel. Always welcomed by the staff.
A great breakfast and really good room service. The food arrives hot which is great.
The hotel is always relaxing and I always get a great nights sleep.
I would like on my thanks to everyone at the hotel. I look forward to returning to the hotel very soon.
November 20, 2013
Rated 4 out of 5 by supatight80 Excellent Platinum Recognition
I've been staying at this property on and off since 2009 and keep in mind that this property has only 2 suites...So don't expect to be upgraded to one (In fact over my numerous stays there, I've only been upgraded to their HUGE suites twice only). If you get a suite upgrade, then good on you as it has the greatest views ever of the sea.
For Platinum Guests PROS:
- complimentary 2 pairs shoe shine or 2 suits pressing
-complimentary buffet breakfast
-complimentary drinks and snacks at PSI bar on 4th floor
-And the typical platinum benefits you'd normally get on any starwood property
-And yes, complimentary shuttle service from HKG central to hotel.
-And the pillows now are soft and fluffy. Way back when, it was those blue VERY hard pillows, so it's all good now.
- So far away! And nothing much to do in the surrounding area. Taxi cost would be 80 HKD$ per way from HKG Central Express to hotel if you cant wait for the hourly shuttle service.
February 23, 2014
Rated 5 out of 5 by rottendoubt nice hotel away from the city
Hong Kong is a busy city. I live in Hong Kong and sometimes it's nice to get away from the hustle and bustle. I will occasionally book a room here, swim in the pool (during the summer), catch a movie at Cyberport, and take a "mini vacation" without having to fly anywhere. The place is clean and the staff is friendly and responsive.
February 29, 2012
Rated 5 out of 5 by Rich2809 Try it
You will enjoy this hotel immensely.
The staff are very friendly and the rooms fantastically spacious for a HK hotel.
They have molten chocolate cake on the menu and that is worth the trip alone.
December 20, 2013
Rated 3 out of 5 by BabyG84 Poor concierge service
Although it's quite far from a city center,
a shuttle running from the hotel to the city center for free was very helpful.
The room was comfortable and breakfast
was not bad.
The only thing I was disappointed is
a concierge service.
The staff was unkind and he was not
responding while I was talking to him.
When I asked him of Tour Bus, he serched
the internet without any words and then
gave me just printed papers. He looked upset.
I have stayed a lot of starwood hotels, but
this is the worst experience I had ever.
People in the front desk are very nice.
I'm talking about the guy standing at the concierge service desk only.
I do hope that the hotel recognize what's
happening at the concierge service desk.
May 7, 2014
Rated 4 out of 5 by Apecalvin It's good to be back...
Another enjoyable stay at LM Cyberport! For the first time, I was offered my preferred room without having to ask or wait. As always, service was impeccable, staff members were attentive; the evening drinks at PSI for Plats; the glorious view and light-flow in my room – these are all things that make the daily commute to the city (TST or Causeway Bay) absolutely worth it!
Outstanding staff included Ling from Housekeeping, who was always so friendly and cheerful – often, on our way to breakfast, she would be the first person we meet, and she certainly makes our day! Also, Bowie from PSI, who is enthusiastic and remembers our favourite drinks.
July 12, 2014
Rated 4 out of 5 by Chris01845 Great hotel but need to work on a couple kinks
Overall is good. Like the location and the room. Front desk are friendly. Free shuttle bus is convenient to get to Central.
Just disappointed with the concierge. I arrived by cab with 4 bags and the concierge offer no assistance despite seeing me strangling with the bags.
In addition, the toilet smelly despite multiple flushes. Same problem when I stayed there last year. No improvement.
Lastly, the swimming pool is too hot to swim in the summer especially for those who like to do laps. Wish it can be temperature controlled like the one at the W.
Didn't use any restaurant at the hotel as it is still very pricey despite a 30% off for guest.
July 9, 2014
Rated 2 out of 5 by CdM33 Run down- did not meet expectatoin
Hotel is a good 15-20 min. cab ride from Central so pretty far off the beaten path (no real shopping or amenities nearby). Rooms did not match what was pictured on the website- flooring, bathrooms and furniture was old and worn. I am a platinum member and had to "ask" for a room upgrade- it was not offered upon check in. Check-in had no one working the Starwood preferred desk so I had to wait in a longish line. I think it is overpriced for the locatoin and value. I will not be staying there again.
December 8, 2011