Rated 5 out of 5 by Prasanthvalsaji The best in Kochi
Le Meridien in Kochi is a class of its own.Excellent staff with excellent comfort.Feels like home
June 28, 2014
Rated 4 out of 5 by kmr9 The only Starwood affiliated property in Cochin
Impressive Spacious Property with extremely friendly and helpful staff. Chefs and the staff at the Latest Recipe restaurant we eager to "wow' the guests. Sitting in the Club Lounge it was wonderful to watch the Monsoon set in.
June 8, 2014
Rated 3 out of 5 by Shaju0701 Avoid the hotel during functions
Happened to stay at the hotel on business trip but there was a wedding function in the lawn. The quality of service was the lowest I experienced at a SPG hotel.
Was in the club lounge before the happy hours. I asked for coffee, the staff said the machine was not working. Asked for Nescafé and hot water. Hot water served was light yellow colour! The staff did not even notice it. Later during the happy hour, the used plates were lying around...took a while to clear them.
Went down for dinner to the restaurant. Was sitting at the table for almost 20 minutes before someone came and poured water into glass without even asking, and then another 20 minutes for someone to come by and ask what I wanted. I ordered a chicken biryani and it took some time for them to serve. 1 hour 10 minutes in the restaurant with no sight of food I left.
Quality of service far far below SPG standards.
December 12, 2013
Rated 4 out of 5 by CEN74 Traditional Indian Welcome....
I enjoyed my stay at this fantastic hotel. It was a nice way to ease back into a busy schedule after a relaxing holiday in neighbouring kerala. The staff were good and helpful and the hotel grounds were well maintained. I got a traditional Indian welcome, and then an upgrade to a suite which was a welcomed surprise. I felt very special indeed.
I look forward to returning soon. Thank you so much for a restful stay.
March 3, 2012
Rated 5 out of 5 by Charmy27 The hotel is very good
The only area that needs some attention is the timings of the swimming pool
The timing for the pool should be extended upto atleast 9pm.
May 28, 2014
Rated 4 out of 5 by Bipin35 Had a Relaxing time and enjoyed our stay thoroughly
The Hotel Staff were very friendly and proffessional especially Ms Awantika at the front desk and Mr Cyriac at the Restaurant.
The property is well maintained and spacious enough for a morning stroll which is sometimes missing in other 5 star properties.
1.A free WiFi access should be considered as there are many (even 3 star) properties providing those facilities.
2.Internet access was not available although it was mentioned on the Hotel Profile.
3.The Cable TV quality was very poor with minimal channels.i was even told the service was through a local Cable Channel provider.Le Meridien should look at provinding individual Set top box ,if not Satellite connection.
All in all, our stay was memorable !Thanks to their Service!
May 6, 2014
Rated 3 out of 5 by piyU Worst Stay in any five star hotel
The hotel had a very good lobby but the Air conditioning was the worst. The staff were co operative and good. The concept of taking us on a boat to the other side and having the rooms in a separate building was a killer feature... To add to it the size of room was a great luxury. But it was made worst by non functioning of the Air conditioning. The bathroom was weird with no curtains the water was all over the bathroom. And it gave a very dirty and unpleasant experience during the time in Bathroom. The furniture was very old fashioned and appeared not upto the mark. The breakfast was below average with no thought going into people who may be veggie... The variety we got was equal or on par with a 2 star hotel.
May 1, 2014
Rated 4 out of 5 by psharma Very comfortable stay.
We stayed for 3 nights in July 2012 in a deluxe room.
The staff needs special mention, and was very helpful and courteous throughout our stay. The rooms are nice and spacious with lot of natural light and backwater view.
The dining experience is outstanding with a special mention of treasure trove restaurant. It has an excellent buffet. The staff is very polished and helpful.
However, the quality of tv sets is below par and cable quality is very bad. There are very few channels on tv. I definitely expected a much better show on this front.
The bathrooms are just about allright and they can do better than that in decor. However, bathroom fittings are nice and user friendly.
Overall, except for Television and cable quality, I would rate the hotel and its staff very highly.
August 1, 2012