Rated 3 out of 5 by Poomkottayil Needs Improvement
I am not much satisfied.I found only one restaurant
in this five star property. Food served was quite
below five star standard.
April 29, 2015
Rated 3 out of 5 by Nik69 Poor customer service
No recognition of my SPG Gold status and preferences at the front desk despite reservation 10 days ago. Curt and irritated response from the staff. Definitely needs improvement. Earlier, the hotel had excellent service and friendly staff, all seem to have been replaced by a totally new team which appear clueless. However, staff at Latest Recipe are excellent, prompt and breakfast was very good and prompt in service.
April 16, 2015
Rated 1 out of 5 by jrk1986 No value for SPG Members like what I have experienced in other SPG Hotels
No value for SPG Members like what I have experienced in other SPG Hotels
December 21, 2014
Rated 4 out of 5 by Chunky25 Recent stay in Kochi
Staff attentiveness is excellent and cannot be faulted, I do feel that more can be done around the poolside area during days/weekends to make this area more comfortable, that said this is a very minor point and I am glad to say I always feel welcome and at home at this hotel
November 12, 2014
Rated 5 out of 5 by Sachin3001 I had a wonderful stay! Enjoyed it!
This was an awesome experience. The food was also just awesome. Ice cream menu was also nice to explore and a different experience altogether
October 20, 2014
Rated 4 out of 5 by Vishnu143 Really Good Hotel
Hotel has a good ambience and art corridor is something i haven't seen in other hotels and resorts. this property is highly recommendable for families as well as couples.
plus:- Ambience, highly responsive staff, spacious bed and bathrooms, and best part is there restaurant superb staff and food.
Negative:- Nothing really, could have increased the quality of toiletries.
October 8, 2014
Rated 4 out of 5 by BMG111 Pleasant experience
Nice spacious rooms. I travelled with my family that included my 11 month old baby. Sufficient space for her to walk around and throw things!
The lawn, play area for kids and the backwaters provide an ideal setting for relaxation. They've maintained their property neatly and hence contributed to the feel good factor after the stay.
September 25, 2014
Rated 1 out of 5 by VivekChaturvedi Bad Services
Door lock was horrible. ..even staff took two hours to repair. Iron & iron board was absent. Was arranged after 2 hours after repeated calls. Room was lying shabby even till next day evening. The house keeping guy came at 5 pm to make up the room,said.. He was busy..Nonsense..I won't stay in your property next time for sure.
September 21, 2014