Rated 3 out of 5 by Henry630 Good location but dangerous for women to walk on street
I picked this hotel because of its proximity to the shopping on Janpath and Connaught Place. However when I sent a e-mail to the hotel manager inquiring about the safety for women on the streets I did not receive a response. I have noticed that the management only responds to positive reviews but is silent about negative reviews.
I daughter felt unsafe walking from the hotel to the nearby shopping areas and so we had to hire a taxi for 8 hours each day to drop us off at the nearby shops.
The hotel is clean and provides the usual services expected of a high-cost brand. The negatives are:
1. The rooms are too cold in the Winter since the HVAC system does not have the ability to heat. The hotel is aware of this major problem by providing space heaters on demand instead of incorporating central heating with the HVAC system. This should lower the ranking of the hotel to one star. The lobby is very cold aggravated by cold air blasting in to the lobby from the fans at the doors.
The bathrooms are very small with complete inadequate lighting for the vanity mirrors. The faucet controls are very smooth making them impossible to turn with wet hands.
February 28, 2014
Rated 4 out of 5 by Parvathy Restuarant
A special mention for Monsoon Cafe which is by far the best restaurant I have been at so far
February 24, 2014
Rated 3 out of 5 by Sreeks72 Services needs improvement
Service needs lots of improvement. Staff is very unfriendly.
February 21, 2014
Rated 1 out of 5 by mflan The worst 5 star experience I have ever had
Easily the worst 5 star hotel I have ever stayed in. We stayed for 4 nights and couldn't wait to leave. Staff were rude at the door, service at reception was poor, and the tour organised by the hotel for us was terrible. The guide would not take us where we wanted to go and brought us to shops where we felt pressured into buying things. Upon complaining about the service from the hotel we were offered a transport to the airport by way of an apology. The car itself was over an hour late and again the staff at reception did not seem to care. Not once were we asked how our stay was or if there was anything the hotel could do to help. An absolute disgrace of a hotel.
August 22, 2012
Rated 5 out of 5 by Ashraf Managing Director
I am a regular customer of yours for the last 25 years. Just because I happened to check in 2 hours before your check in time, you took half days rent. I had taken the room on 19th 6am and checked out 21st 4am. Even though I requested, it was rejected. I will think 10 times, next time to stay with you.
November 24, 2012
Rated 5 out of 5 by LairdofDunoon A Thoroughly Enjoyable Stay
I thoroughly enjoyed my stay at Le Meridien New Delhi. The staff were very kind and attentive, and the hotel facilities first class. I used the Club Lounge most evenings, where the atmosphere was very relaxing, and the service impeccable.
My room was extremely comfortable, and I enjoyed a sound and undisturbed sleep every single night.
Top marks for the personal touches, such as the guided walking tours on Sunday mornings (I attended two, both excellent), and the invitation to a book launch, which was a great evening.
However, I have one complaint. The hotel applies charges for Internet access, which in 2012 is unacceptable. I would recommend that you change this policy. Many people now look for a hotel where Internet access is free of charge, on the principle that such charges are unfair and unnecessary.
April 21, 2012
Rated 4 out of 5 by nemo Splendid service, disappointing conferencing
As a regular guest at this hotel, I've come to expect the best and the staff more than lives up to expectations! The front office staff led by Sujata is simply superb and the hotel is worth recommending to people who like a modern, contemporary, artsy feel.
My experience, however, with their Travel department and Banquets was disappointing at best.
October 27, 2011
Rated 2 out of 5 by TourPro Long, Sad Decline
My fourth annual stay at Le Meridien in Delhi will probably be my last. The shine has worn off this once wonderful property, and years of neglect are bringing it down. I was upgraded to a spectacular room (as usual, thanks!) but I could find only one electrical outlet which was functioning in the entire suite. The tap water was a distinct shade of brown, even though the hotel treats its own water, and our meeting room suffered intermittent blackouts due to what was likely a circuit overload consisting of 15-20 power strips strung together across the floor. The restaurant was hectic--several times I wasn't even charged for my meal, just dismissed witha thank you. I was with a large delegation of guests, and heard similar complaints from all. Finally, the staff seemed to be less friendly than in the past--shuffled from one desk clerk to another without a word--in fact, I don't believe a word was exchanged at all when I checked out. It's sad, because I used to really love this place.
October 2, 2012