Rated 5 out of 5 by colvipin Internet connectivity- WiFi
I feel WiFi or wireless internet must be provided free of cost to all the guest, considering a very low cost involved in its provisioning.
December 10, 2014
Rated 1 out of 5 by mflan The worst 5 star experience I have ever had
Easily the worst 5 star hotel I have ever stayed in. We stayed for 4 nights and couldn't wait to leave. Staff were rude at the door, service at reception was poor, and the tour organised by the hotel for us was terrible. The guide would not take us where we wanted to go and brought us to shops where we felt pressured into buying things. Upon complaining about the service from the hotel we were offered a transport to the airport by way of an apology. The car itself was over an hour late and again the staff at reception did not seem to care. Not once were we asked how our stay was or if there was anything the hotel could do to help. An absolute disgrace of a hotel.
August 22, 2012
Rated 5 out of 5 by Oscar111 a hotel i can call my secod home!
LOVE LOVE LOVE this hotel. Whenever I come, it is sure I get the same room, with some kind goodies chocolate or a "welcome back" cake. No harrasing check in, or check out. WHY? Because: Mr. Dewan, the manager of theior front desk is fantastic. He should be sent to many spg hotel to teach how to handle guests... and i am not an easy one....
rooms are clean, everythiung is well organized, staff is super professional and always kind!
Also Fantastic lounge always with beverages and super hot meals twice a day.
if you are in Delhi you must go there, I am on business usually, buty is very close to all cultural seenery as well!
October 30, 2014
Rated 1 out of 5 by Patty7734 Never Again!
For an SPG hotel, this particular hotel was a huge disappointment. All the hotels I have stayed in that were SPG, always met and exceeded my expectations. Not this one! I was on the 16th floor and it was very noisy - people congregating outside my room. It took awhile for security to quell the disturbances.The Front desk did not seem to be helpful. The breakfast food was OK, the service was not. Several of my collegues stayed there - same disappointments. Thumbs down!!
October 25, 2014
Rated 5 out of 5 by SandyE Customer comforts
I stayed at this property earlier and during one of my reviews, suggested change of soaps and toiletries . It took a few months but they did change.
November 26, 2014
Rated 1 out of 5 by manik82 kept me waiting at the delhi railway station for 40 mins
poor stay experience right from the beginning , made me wait at the new delhi railway station due to unprofessional handling of transfer.
November 23, 2014
Rated 3 out of 5 by Johnny18 Good facilities
Hotel has good facilities. However, I had a room facing the main road. On the first night (Sunday), there was very loud music from an establishment across the road that lasted until 10pm. The second night, there was a wedding with drums at the hotel entrance that went on until 11:15pm. Windows need better sound insulation.
November 19, 2014
Rated 1 out of 5 by AbrahamP My Stay
Excellent service , very helpful , one of the best hotels among the starwood hotels in the region.
November 20, 2014