Rated 2 out of 5 Paid extra for Hotel's mistake
We had booked 2 rooms 1 for 2 nights & other for 3 nights for our guests .
At the time of pay room rent in advance on 13 Jan I informed at reception that 1 guest will going to check in on 14th & other will checked in on 15th.
But on 15 when 2nd guest checked in hotel charge retention of 1 day but then after in reservation (Mr.Siddharth) accept the mistake & told me there will no retention in bill .But after paid final bill I found that i paid retention charges for 1 extra day but when i going back to Hotel show my objection for the same .they refund 1/2 day payment instead of full day .Because i already paid I didn't do any thing much .For other half day charges will going to deduct from salary for the mistake done by Hotel.
January 19, 2016
Rated 4 out of 5 by P7877 Great hotel
Always a pleasure to stay here. The staff are consistently excellent, the breakfast buffet is good test of willpower!
January 7, 2016
Rated 3 out of 5 by Sanjusawant Expensive place but didnt match the expectations
This is good hotel for your few night business or work stays. Rooms are not great and interior is also not upto the mark.. Though there restaurants and food is excellent. Its a good hotel for your meetings. Family people can certainly find much better options at this price.
January 7, 2016
Rated 3 out of 5 by AKG70 Feedback
Your reception staff charged me the internet cost unnecessarily . It is only after multiple request and escalation to senior management that the issue was resolved
January 3, 2016
Rated 5 out of 5 by Uppi Excellent service and a great hotel in downtown Delhi
This is a great hotel with excellent service in the heart of New Delhi. Rooms were really good and provisioned with all amenities. I am a Platinum member with SPG, so I know the type of service to expect. However, this hotel far exceeded in terms of service. They even added an extra bed for our son to sleep at no extra charge. Complimentary Breakfast was also good with full course meal. I appreciate Mr. Dewan for taking special care of me and my family
December 19, 2015
Rated 3 out of 5 by 643dhde Very average
Other than the location, nothing much is exciting. Staff is generally friendly. But I wouldn't want to stay here again.
November 5, 2015
Rated 5 out of 5 by ZCAD AD
Fantastic rooms and great breakfast selection.
October 21, 2015
Rated 1 out of 5 by Vicky2015 Duty Manager with poor attutide, and dated room
I have statyed in many 5 starts hotel in India, this is by far the worst.
Check in was OK, but you hardly see concerige , i think properly they are under staffed. Had to wait for good 5 mins before someone came to pick up the luggages.
The room deco is very dated, old style room. I am checked into a suite but the lounge furniture is like something you see in a family holiday camp, nothing luxurious about this, maybe better to stay in normal guest room.
Some issues with the room too, like door can't be opened easily, security eye is blurred which means not functioning, toilet flashing doesn't work unless you keep pressing, pillows are all different shapes/forms and looks like have been in used for a well, wardrobe space is kind of useless as the design is no good.
And the outside view is stunning given it's one of the tallest building around the same area, a shame that their window is so dirty that you can hardly see anything.
Services of the night duty manager is poor, in fact, VERY POOR!
I had some issues with the taxi i got from another location, this duty manager did nothing to help but to give me poor attitude.
I stayed in India on and off for 6 months since last year, this is by far the worst hotel experience i have had.
September 29, 2015