Rated 1 out of 5 by USAGuestSN Do not recommend especially SPG privileged
I am a SPG Gold. As per my SPG app the hotel shows up on my iPad and it said upgrade on arrival.
There was no upgrades, no other SPG benefits were even offered or provided. The staff and shockingly the manager did not help. They did not seem to even understand SPG privileges or benefits. Very non-hospitable. Felt not welcome
For SPG gold, they put me in a room right outside the elevator. Requested a change and then got one. The concierge was trying to explain the room and he did his best. Atleast he tried to be helpful.
Enter the room, phone does not work, room was just average, things were also not in working condition. It was late 12am so I did not bother and wanted to crash. Being a C level exec for a Fortune 100 expected better treatment
PLEASE DO NOT STAY HERE especially if you are SPG GOLD or above as they don't know what it means. Unless you have no other choice stay away from Le Meridien Bangalore
February 9, 2015
Rated 5 out of 5 by Vishnu Hotel staff is superb, facility is great, highly recommended
Hotel staff specially front office is amazing. I have been a frequent visitor here and always received very warm hospitality.
Specially recommendation to Dolly and Harish for their wonderful support.
February 20, 2015
Rated 4 out of 5 by VijayS Great service
Came here on a family visit with parents (seniors). The staff were very helpful in all aspects (breakfast in room for my folks) and to top it all the chef made a home remedy stuff for my mom's severe cold which she loved (as it reminded her of her recently passed away mother).
Thanks to the staff for making the stay a very comfortable one.
February 16, 2015
Rated 5 out of 5 by davesolomon Excellent hotel in Bangalore
Really enjoyed staying at Le Meridien, Bangalore, India. Before making the reservations, I was quite hesitant since there were zero reviews for all the properties in Bangalore. We gave ourselves a chance at LM and pleasantly surprised with the amount of hospitality we received.
1. SPG Platinum status was highly recognized
2. Received Complimentary breakfast plus 500 amenity points for C+P redemption
3. Complimentary shuttle to the airport, which is 33 kms to the hotel
4. Breakfast buffet was awesome - many Indian/international items
5. Staffs were too polite - everyone knows their job and also so quick to address any issues
6. Got complimentary upgrades to Suites for Suite upgrade request.
1. Bathrooms were tiny even in the Suite rooms
2. Not a heated pool
3. Three New Year parties was too loud and made us awake until 2 am in the night. Not a major problem but quite an inconvenience
I will definitely come back LM, Bangalore. You are awesome and made our stays so pleasant. The complimentary shuttle to the airport was not originally included with this rate. But that's the customer service for u. This is just one instance and we had so many of these.
January 2, 2013
Rated 1 out of 5 by Exorbitant Smoking & Exorbitant service
I got a non-smoking room but still get smell of cigarettes burning from time to time while in my room. I.e other guests on same floor were/was smoking in their own room during the whole period while I was in my room.
Asked your staff at the door for a taxi to go to MG road. I got a lady from the TRAVEL counter offering a drop service for INR600 instead of a taxi. Continued telling me that she was put on hold by the taxi operator that she attempted calling to get a taxi for me during my 15 minutes wait and offered twice at a lower rate of INR500 and finally at INR400 which I rejected all because a taxi service would not cost more than INR100, and gone back to my room rather than going out to have an experience of the city.
If a global hotel like yours provided me with this experience of Bangalore, what can the city itself provides me?
May 20, 2013
Rated 5 out of 5 by marwanelhennawy Staff are highly skilled
We had a long flight and arrived in earlier than the check in timing, the staff were really friendly and offered us many gestures to keep our stay comfortable and better than ever. This shows how the hotel is truly seeking customer satisfaction and comfort.
December 1, 2014
Rated 5 out of 5 by Mohit Excellent Place to stay
Staff is extremely courteous and caring and ensure your stay is excellent. Front desk team specially Nisha was excellent along with the entire team.
I have stopped using any other starwood property in bangalore except Meridien because of the experience given by the hotel and its staff. Be it the Restaurant or the Front Desk,, Room Service or the main entry all of them are very courteous and understanding.
Would recommend people to try this property.
May 17, 2013
Rated 5 out of 5 by MajeeM The hotel is excellent
I stayed in this hotel from Nov,25 to Nov 28 for the CSC 2014. It is an excellent hotel with great features in terms of room comfort, staff responsiveness. Breakfast provided by the hotel is also very good.
December 1, 2014