Rated 4 out of 5 by Brianmac Best Hotel in Jakarta
I stayed in the Le Meridien at lease once a fornight over a period of two years. I was always welcomed by the staff by my first name and they were wonderfull and charming. Food was excellent especially the breakfasts and the Lebanese retuarant. I would not consider staying anywhere else in Jakarta.
October 8, 2014
Rated 3 out of 5 by Capinsights Tired hotel....
I have fond memories of this hotel from my visits in the early 2000s so was disappointed in 2014 to see how little refurb has been done. I am an SPG member and try to stay in a Starwood property when I travel. I had to ask for 2 room changes and finally a wing change till I was given a decent room. I wish they would have just done it upfront especially when the hotel was running at 50% occupancy. Any way my appreciation to the Reception staff who were polite to the core and were patient by my repeated requests to change.....
October 3, 2014
Rated 2 out of 5 by pp5000 this hotel need renewal.
hotel location is fine, but Room and bed is too used up. A/C fan is too noisy.
October 6, 2014
Rated 5 out of 5 by bloggs10 An oasis of peace and quiet
From arrival at reception everything is done to make your stay as pleasant as possible and this hotel and its staff succeed in this task.
September 28, 2014
Rated 2 out of 5 by SPG01 Old, Cold and Crumbly
The hotel does not meet standards of other global 5-star hotels and needs a major overhaul.
The service staff has been around too long and look uninterested, tired and view their job as a routine bore. The F&B quality is pathetic. Big buffet spreads for breakfast but nothing is really that tasty or good. The hotel is most efficient when it comes to clearing the food when breakfast time is over - this is the only time when things move fast! They need to send their staff to other Le Meridiens in the region to figure out how it really works.
Their room rates need to come down ($88-120 max) and reflect the value to customers.
June 3, 2013
Rated 3 out of 5 by DWine Biased, Cocky Attitude Toward Domestic Guests or Those Who Look Like Locals.
As an Indonesian living in US, I travelled quite a bit to Jakarta & has since chosen this hotel since 2007 as it is very close in proximity with my regular meeting place. Lately I discovered service is quite dissatisfactory. I observed Front Office Manager attitude is biased toward guests of foreign profile. Got ya!! I've never mentioned I live in US. Smile & courtesy is geared more toward foreign guests. One of the concierge found out I was from abroad & service was instantly improved "only" in their Department. Sadly the front office & restaurant did not show professionalism in this area!!! Hey, I bet ya local Indonesian give better tips than those foreigners. Suggestion... Get rid of those stupid misjudgemental & attitude if you still honor member like me (& other locals, hopefully).
November 9, 2011
Rated 3 out of 5 by SPG01 just act like you don't care
The attitude of the staff in this hotel is surprising. Give them feedback that you have just eaten the worst Oxtail Soup in your life and they say "thank you Pak"
Tell the front desk that the cracked toilet seat cover could cause some serious injury to guests and they say "thank you Pak"
November 23, 2011
Rated 4 out of 5 by 0504Traveller Nice Hotel
I spent 4 nights at the Le Meridien, and they were very comfortable nights. The rooms are very spacious, with a nice sitting area, a very comfortable (and big) king size bed, and a very large bathroom with a jacuzzi and standing shower.
The service at the Le Meridien was also excellent. They were attentive, provided great customer service, and were smiling and pleasant always. Free wifi was welcome plus.
The location is ok - its near shops and restaurants - but these are nearby via driving. There is not much in terms of walking distance, but there are plenty of taxis (motorcycle and regulars) to take you wherever you go.
Overall, a nice place to stay in Le Meridien - as long as your are comfortable with taxis and outside the hustle
September 4, 2014