Rated 5 out of 5 by parag2012 Good Value
Provides good value and food, and friendly and supportive staff approach
December 19, 2013
Rated 4 out of 5 by Critic Great service experience
One thing that brings a smile are the staff all around, the every helpful staff at the breakfast, the staff at the external counter dressed in blue who strive to provide you the best of service in ensuring we reach our destination and finally the room service staff with their personalized greetings and their flexibility in providing you the options. Kudos and hats off to them!
Amenities are adequate so are the facilities. Pastries are great. Doors are opened when one exits with a smile. Perhaps the same can be applied while entering where the staff are required to stand behind the scanner. Overall a great service experience is what you can expect at this hotel! Well done!
April 28, 2013
Rated 4 out of 5 A home away from home....
There are much fancier places to stay in Jakarta then Le Meridien, it's an older property, rooms are a bit dated and so is the overall first impression if you enter the place....but....
I stay here once every 3 months or so for a few nights and keep coming back for the excellent service the staff provides, the recognition from the concierge or the receptionist, the excellent location within Jakarta, at least for my needs, and the flexibility and recognition the hotel offers to me as a "semi-regular" guest.
I would definetly recommend the hotel if you're looking for a comfortable place without the bling-bling of fancier hotels around.
Looking forward to my stay next week....
March 9, 2012
Rated 2 out of 5 by Amit99 Feedback
I would say hospitality of the staff was great, this time i fell very sick and the duty manager helped me to arrange for taking me to hospital and provide someone who can help me with bhasa. But It is a old property and I did not find staff to be as friendly compared to other properties that I have stayed in jakarta. For example this time I stayed in a room which did not have AC working when i checked in, it could have been check before allocating the room. The room dining menu has very limited options. Clearing of trays etc. room service was not prompt.
November 3, 2013
Rated 4 out of 5 by Egghead Le Meridien Jakarta
I stayed 4 nights on a business trip. Solid 4-start hotel, good location for work, but also not far from several big shopping malls. The best part was the friendliness of the staff - especially the looby lounge. Nice pool area. Overall food service was good, but the Japanese restaurant was mediocre and overpriced.
December 9, 2013
Rated 5 out of 5 by Gillyjules Perfect for me
Rooms are really well designed and well presented. Staff are very accommodating and helpful. Service was of a high standard. Food very good….no need to leave the hotel…from the buffet to the coffee shop plenty of choice available…...staff happy to assist you if work or leisure takes you elsewhere!
December 3, 2013
Rated 4 out of 5 by Chris Le Meridian - Good Buisness Hotel
This le Meridian, is a bit older than some of their properties, the rooms are quite comfortable, the hallway and public areas need some updating, however the lobby is nice and the restaurants are very nice. Good food, nice selections and the bar is quite nice. They have a great Middle Eastern restaurant which is a nice change. The staff very friendly and helpful, the staff make the property. Strong Security is a plus, as well as easy access to taxis'. One tip, if you need to go to the airport very early, for 6am let's say, book a taxi, otherwise you may have a problem getting one so early.
April 21, 2013
Rated 3 out of 5 by Thesun Very Averge Hotel
Very out dated rooms, needs renovations, even the delux rooms. it is not worth the money.
December 8, 2013
Rated 5 out of 5 by Phil290708 Recognition
Whilst i regularly stay at this Hotel it is still most gratifying that I get the recognition of a valued guest being Lifetime Platinum SPG member.
The benefits thereof are always provided to me and more .. and the staff are always welcoming and helpful
December 1, 2013
Rated 3 out of 5 by oscarusa house keeping
I was to spend the entire day at the hotel and it was raining outside. I called reception and asked to have my room cleaned and that I would leave the room available immediately. I when to the lobby lounge and checked email, drank coffee and read my book for 2 1/2 hours. When I returned to my room at 2 pm it was still uncleaned.
I called reception again and she informed me that they would be up to clean right away.
The cleaning staff was on the floor the entire time I was gone. I do not understand why the room took almost 4 hours to clean.
All other services were exceptional.
January 11, 2013
Rated 4 out of 5 by genesis5 Meridien Jakarta
Despite traffic restrictions a good location in the heart of the city with a good ambiance and comfortable rooms
December 2, 2013
Rated 2 out of 5 by friendly88 This hotel needs major improvements
1. Curtain in room is not blinded, was woken up by day light at 6am local time due to curtains.2. Shower handle is basic, the ones that $60 hotel uses, no different pressures of choice. Worst of all, the mixer has got only 1 direction and in order to get hot water, it has to be to extreme which increases water pressure to point of tearing skin. I cant even wash my privates with this!!3. Towels are brown because over bleach, either used many times or too strong chemicals.4. Concierge staff not friendly at all.5. Ms Ratna (SPG Specialist) dont smile and not friendly.
January 21, 2013
Rated 4 out of 5 by NovJak Nice reception at the airport
With the pickup reservation i've made at the airport to the hotel, the hotel sent a person to expediate the entry process into the country, which was a huge time saver.
November 27, 2013
Rated 5 out of 5 by Businesstraveler33 All inclusive, great hotel for business stay
This hotel is a great place for staying if you are visiting on business. I stayed for the first half of my stay (I have another week here as well) and the staff was extremely accommodating and almost all the staff spoke English which is very helpful. The breakfast brunch is fantastic as well. I suggest subscribing to the club lounge access as it includes two free hours for cocktails on the 20th floor as well as includes breakfast, three pieces free laundry, and access to the lounge and meeting rooms; it is an extra $50 a day.
September 23, 2013
Rated 2 out of 5 by julesrules This hotel is dated
Plumbing in my room was wonky, early morning water supply from the sink and toilet was murky brown, I was half afraid to bathe. fortunately, water in the shower was clear. shower head in the bathtub was broken. electrical points were loose - i had to half insert my devices in order to hold a constant connection for charging. There is no apparent taxi queue, if you don't approach the valet outside to let them know you need a taxi, you'd almost never get one in the busy periods, worse you could have one assigned to another guest right under your nose.
October 8, 2012
Rated 5 out of 5 by Wendy96 This hotel has great services
I have great rest and feel very comfortable staying in Le Meridien. Staff are very friendly and always smiling.
November 22, 2013
Rated 2 out of 5 by MalaysiaHurricanes Smelly Towels
As a frequent traveler, one thing I always hear from my wife is I should always bring my own towel because hotel towels are bad. I told her that is not the case for SPG hotels or other quality hotels. Unfortunately, the towels I got smelled like vomit. Had it not been for the SPG points, I would had easily changed hotel on the spot. At least the food was good and the pool was nice and warm, but the room and the towels were huge detractions
October 20, 2013
Rated 2 out of 5 by Prabhuraj This hotel lacks personal touch and warmth.
There is no such thing as guest relationship. Rooms are having a big boring decor. The management it seems is absent in day to day running of the hotel. In other hotels of similar category if I were to stay as frequently as I did here, definitely the General Manager would have met for courtesy at least once and inquired.
November 4, 2013
Rated 1 out of 5 by Wende22 Very old furniture and dusty in the cupboard
The suite room is very old. The hotel rooms need a total renovation....
Stayed in the old suite room in the old building. Need to get down to 1st floor then walk over to another lift in new building to get to CLUB lounge. Went up to the CLUB Lounge. All lights in the CLUB lounge are shutoff 10 minutes before the official closing timing.(It should only be shutoff after the official closing time...Poor Service)
October 20, 2013
Rated 2 out of 5 by JMHTraveler Breakfast mess
I stay here regularly but this last time I had problems with breakfast. Both mornings I ordered off the menu. Both times the food was completely wrong. I ordered a standard item off the menu and wait staff couldnt understand what was wrong. I had to get them to read the menu and then look at what was brought out. This happened twice on two seperate days with different waiters. The kitchen then fixed it but in times it took 20 mins at least. Coffee was always empty despite repeated requests. not sure what has gone wrong.
January 14, 2013
Rated 2 out of 5 by Yusuf34 Staffs' attitude need to be improve
When I travel to Jakarta, I usually stay in this hotel. Usually, I have no problems at all with this hotel. However, during my last 2 visits here (especially my last visit), the services were so bad and the staffs' attitude were so arrogant. First, they didn't find my booking confirmation number and they thought and questioned me for about 5 times of whether I just made the booking just before I arrived at the hotel. Secondly, after I checked in, the bell boy just stood there and didn't offer his help to bring my luggage to my room.
Lastly, the guy who checked me in were so arrogant in questioning me during the process of check in and did not recognize the SPG at all. Anyway, I think ...Le Meridien - jakarta should should upgrade their staffs' attitude towards their guests if they want to compete better towards other international chains hotels in the city.
October 11, 2013
Rated 5 out of 5 by Akha4000 This hotel boasts the most attentive and responsive staff
I have stayed at le Meridien Jakarta since 1997. Not only has the hotel excelled in quality of foods and beverages, having one of the best Lebanese restaurants in Jakarta as well as my favourite breakfast selection in the main dining room, but in my opinion it also boasts the friendliest and most attentive staff as well. No mean feat in a city where the norm is for super friendliness to foreigners and guests.
October 13, 2013
Rated 4 out of 5 by AnthonyB Very good business hotel
This was the second time I've stayed here so it must be good if I returned.
Got off to a bad start when my Platinum status wasn't recognized when I checked in. However, I went back to the desk after I got to my room and was upgraded to a room on the Club floor. Second room was excellent.
You need to get your computer system in order so that your guest status is known before they check in.
Facilities in the hotel are very good. Food is excellent. Pool is good. I can recommend the Middle-Eastern restaurant.
September 30, 2012
Rated 3 out of 5 by Charlie1986 Quick Overnight Stay
I stayed in hotel for one night only in August 2012 whilst passing through Jakarta. Arrived late & left early so didn't have time to explore the hotel or its' facilities. One significant issue I had was waiting for warm water in the shower in the morning. I turned the HW tap on fully (Rm 705) and wasted a huge amount of water waiting for the temperature to increase. After a very long wait the water was just warm enough to shower without any cold water turned on. Not what I expected at a SPG affiliate hotel!
August 27, 2012
Rated 5 out of 5 by PM27 A Hidden Gem
The hotel is a hidden gem, the rooms are special and interesting, the Le Meridian lounge is 1st class and the people are what makes this hotel
November 10, 2013
Rated 4 out of 5 by RaviTej Good for Business travel
The hotel is right is the central location with easy accessibility. Its an old hotel but well maintained, great breakfast and the middle eastern restaurant on the Ground floor serves some amazing food.
November 3, 2013
Rated 2 out of 5 by SPG01 Need to Overhaul Management to Achieve Starwoods Status
As usual, despite regularly staying there almost every month, we had to change rooms at least once since front desk staff treat everyone as new guest. No Platinum privileges are ever highlighted either.
Cannot get teabags anymore for breakfast (which was the only thing that was consistent in taste), since genius management decided to go with tea leaves only!
And I can go on and on...but Le Meridien needs to overhaul and restructure its management and bring them into the Starwoods league.
June 25, 2013
Rated 4 out of 5 by IRMAS This hotel can do better GREEN initiatives
Each time I return to my room, the air-conditoning is turned on FULL BLAST to the point it chills (!!) and I believe this is done with good intentions - to keep the room cool to welcome us back after a long tired day out at work.
It will be nice if the Housekeeping Staff keep the air-conditioning on to just an optimum level so as not to waste energy. I make a GREEN CHOICE each time I stay at LeMeridien Jakarta and will continue to do so since the reward in return - 500 points - serves me well.
December 4, 2012
Rated 3 out of 5 by and12 Near to Bussiness Area
will be back soon someday..
November 10, 2013
Rated 4 out of 5 by Deetee Good
The staff at the front desk at the check-in impressed me with his thoroughness, checking that I am a SPG member, and looking for my information. helping me boo
k a taxi for the morning, and volunteering to give me a wakeup call without me asking for it. Very good service. Made it easy for me, especially since I arrived late and was tired. The staff at check-out in the morning didn't not impress me at all, messing up my taxi booking, and causing me unnecessary delay getting to my meeting.
September 21, 2012