Rated 1 out of 5 by PGoh This hotel needs serious refurbishment!
The hotel looks very tired! Lobby needs a refurbishment. Same for the room. The room feels unclean, especially the carpet and fabric couch/armchair. I sat in the armchair for less than 10 minutes and it gave me the itch. The hotel also has mosquito issue. I was badly bitten all over at the lobby lounge bar - and mind you I was indoor!
August 17, 2014
Rated 5 out of 5 by Miguelito Taking away the strain
The staff at this hotel are exceptional and do everything to make things run smoothly for the business traveler.
The coffee shop offers what I believe is a unique service. After check in you can go and sit in a very comfortable surrounding have a coffee and the Ria the manager will sell you a local sim card and set it up on your mobile - great service and good to go !
August 16, 2014
Rated 4 out of 5 by carlito76 Really great service
The hotel is overall quite nice, rooms are clean and spacious, mostly renovated recently. Facilities are good too, nice gym and swimming pool. The buffet is alright although it could could be better but there is a good Japanese restaurant and an excellent Libanese restaurant as well. However the real deal is the service: really superb. Staff is polite, attentive and attends your needs swiftly and with a smile.
My hotel of choice in my frequent trips to Jakarta.
August 15, 2014
Rated 4 out of 5 by Sherman Good business hotel
Very hospitable, warm and attentive service staffs. Located very strategically and centrally in business district.
Very dissatisfied with the gym/fitness facility. Too noisy and low hygiene care as the gym is also shared with outsiders and not just hotel guess.
August 14, 2014
Rated 4 out of 5 by aneerbef recommended hotel
At first sight, this hotel looks a bit outdated, but still luxurious with touch of Indonesian style. Very comfortable/cozy & well equipped room. Breakfast was great. Friendly & helpful staffs esp at the front desk and pool.
August 5, 2014
Rated 4 out of 5 by RE32 Children Playrground
if possible, please provide children playground
August 3, 2014
Rated 4 out of 5 by Panda82 Excellent service!
When I checked out of the hotel, the staff arranged for a Blue Bird taxi to my next destination. Before we left the hotel, the staff had recorded the trip details, including the time I got the taxi, car plate number of the taxi etc.
When I reached my destination, I was in a hurry and left my luggage in the boot. By the time I realised my mistake, the taxi has left the building compound.
I called the hotel to help contact the taxi company and trace the driver. The hotel followed up with Blue Bird immediately and within the hour, the driver had sent my luggage back to me.
Truly appreciate that the staff was meticulous and recorded the taxi trip details which made tracking the driver much easier and faster. I did not catch the names of the hotel staff, but thank you very much for the prompt assistance by the team!
July 23, 2014
Rated 3 out of 5 by langhi Room too cold. Bathroom fixtures broken.
The temperature in the room was freezing and even after I switched off the aircon it remained cold all night.
The sink tap has changed, which is a huge improvement as the old one was not user friendly. But the tap for switching on the water in the shower cubicle fell off when I touched it, so I had to shower in the bathtub instead.
This from room 642.
July 25, 2014