Rated 5 out of 5 by Russell Superb Location, Comfortable Stay
Stayed two nights. Absolutely fabulous in terms of the seamless transfer from the airport. Easy to get taxis (coupon) from Sentral. Great connections to the LRT/monorail which gets you direct to places like KLCC and Bukit Bintang. Room was great. Got a high floor. View is now blocked by a humongous office building, but great stay, fantastic bed and all things good! Would come back in a flash (next month maybe).
October 11, 2012
Rated 5 out of 5 by Jack567 Convenient location
Le Meridian is located across the street from KL Sentral, which is the hub of public transportation within Kuala Lumpur.
Its also a few minutes walk from Little India, which hosts a variety of authentic Indian and vegetarian restaurants.
The staff was polite and friendly. The rooms were clean and well maintained.
I also enjoyed that the coffee in the room is French press as opposed to percolated coffee.
October 14, 2012
Rated 1 out of 5 by STM786 Internet Access Worst Ever Experienced
As a business traveller, stable internet access is paramount to communicate by email and I am unable to do so as the internet in my suite kept breaking down.
This is not the first time this has happened to me at this hotel, but it is the last as I will not stay at this hotel again. By far, the worst hotel in SPG for internet.
May 18, 2013
Rated 3 out of 5 by Tays Disappointment in handling of feedback
I have stayed here a few times and am always really pleased with the service of the hotel. However, my recent trip in May 12 was somewhat disappointing, when I arrived with a colleague.
For some reason, his room was messed up big time when he went to the Office, and lost a personal effect when he returned. Incidentally he took a picture of it before he left the hotel, which is why he was sure he had it in the room.
We made reports to the service manager on duty, who promised to get back to us before we checked out, but never did. To the Hotel's credit, my colleague got upgraded to Club floor immediately and his lost belonging made good.
We then made another report to another service manager when we checked out, who yet promised to let us know the result of the CCTV investigation but we are still waiting.
There could be a small misunderstanding or mistake by the service staff, but still it will be great if we can get a prompt response and understanding of what happened.
May 29, 2012
Rated 2 out of 5 by BabyBaby This hotel has the worse toilet
This is the third time the toilet bowl water over flow and flood the bathroom! Can u imagine taking a dump and all of it over flow and flood the bathroom? It's disgusting and I cannot believe it happened at a 5 star Starwood property. The best part is, it's not the first time I encountered this problem!!
January 2, 2013
Rated 3 out of 5 by ChrisL Inconsistent experience...
This is probably one hotel with the most inconsistent experience - some stays are good, some not so. On my last stay, check in experience was sub-par and worst of all, when I get to the room, the typical fruit plate and maccaroon was not there... there were also missing toiletries.
December 5, 2011
Rated 3 out of 5 by Prabhu1 Reception manager
I had a very bad expeirnce with the font office manager who refused to give me room against my valid booking and he was canvasing me to stay in some other hotel and proposng me on savings on room rent. He was telling me that i can save money if i stay in other hotel....This has embarsed me since people never choose Le meridien for saving money... we come here for comfort...
June 20, 2014
Rated 4 out of 5 by Lioncity Great Hotel!
1. The check-in was fast and smooth, Ray was great with the check-in. He also called me when I was in room to check if the additional bed was in the room for my daughter despite the fact that I did not request for one. I thought it was very thoughtful of the hotel to do so. Great service!
2. On the second day of my stay, I brought up an issue with the price of the hotel and Jenny quickly look into the matter and resolved it on the spot with minimum fuss. Great job by Jenny.
3. The spread in the Latest Recipe was wide and catering to all age group.
4. The overall cleanliness of the hotel was super.
1. The price of a night stay stated on the Le Meridien website differs greatly from what I was told when I check in at the Club Lounge. This should not have happened for an organization of Starwood's statue and famous for its proficiency. The price state on your website and confirmation email after I booked my stay was MYR370 a night but I was told by Ray the price per night is MYR670 per night. I was asked by Jenny to print a copy of the email confirmation which I received after I have done my booking for verification. I find this "strange" as the reservation department of the hotel should have a copy of it. As mentioned above, Jenny helped me to resolved the matter.
2. During the booking, it was noted that this special MasterCard deal has to be pre-paid. However, I was told by Ray that he has called the reservation department and confirmed that the payment has not been taken on my credit card and I will pay when I check out. I have no problem with this except that I was worried with double payment. So I tried calling my bank in Singapore on Saturday (28/6) to check whether payment has been made, as it was a Saturday I had a hard time getting through and I did not manage to find out if it was deducted or not. Well, not something that I wish to worry about when I am on vacation.
3. There were signs of wear and tear in my Club room eg. rust spots around the edge of my bath tub (Should be sand down and painted over) and there were stains around the side of the washing basin when we check into the room which my wife pointed out. No big deal to me, I just use the toilet paper to wipe it off. But I thought I mentioned it as Le Meridien's standard is definitely higher.
4. The coffee at Latest Receipe was terrible. No taste, no coffee aroma, nothing. Normally, in American and European hotel chains, the coffee is aromatic and rich in taste. But the coffee we had was rather bland.
June 30, 2014
Rated 5 out of 5 by Soanp2003 High Quality Housekeeping, excellent hotel service !
I stayed in the 33rd Floor room and from the fabulously comfortable bed to the wonderful and overlook KL view it was just perfect. The staffs are amazing and could teach other five star hotels a lesson...
June 25, 2012
Rated 5 out of 5 by Onah67 Excellent experience
We are family with young kids. We had a wonderful stay at this hotel. Great features, great food, spoilt for choices of breakfast spread. Highly recommended for others. We will be back for sure.
December 30, 2012
Rated 5 out of 5 by Ankdsh Very nice hospitality which i had never found in any hotel
The first hotel of my life where i found the staff always greet as many times as i see thm..This makes us feel very comfortable and relax.i will highly recommend everyone to stay here once.
July 2, 2013
Rated 5 out of 5 by genesis5 Le Meridien KUL
No traffic noise and still in the heart of the city with easy access by train or by car. Relaxing atmosphere and very good food outlets
September 15, 2013
Rated 5 out of 5 by Anand17 My stay at Le Meridien KL
Excellent property and people.
January 5, 2013
Rated 4 out of 5 by digo24 Easy Access
If you want ease of access to different parts of KL, this is the hotel for you. Just a few steps away from KL Sentral, this hotel is immediately at your foot steps.
The staffs are friendly and they will attend to your needs. From check-in to room preference, they will assist you all the way. Commending Cathy of the front desk, who takes good care of all guest, as I witness her do her work with pride and joy.
As for the room, you have your basic needs: from curtains, to beds, to desk, to closet with plenty of hangers and safe, to bathroom, the twin room we have was satisfying to our comfortable stay. I would only suggest to do some repainting to the closet though, but these would be the least priority.
Food wise for breakfast was good, you have your continental breakfast from western, to Chinese to Japanese to local. It is a great way to start the day.
Overall, I must say that I enjoyed my stay with this hotel and I would recommend it.
June 16, 2014
Rated 4 out of 5 by Malaysia57 Updated
The bedrooms needs a bit of updating.
June 22, 2014
Rated 5 out of 5 by drnimbin My home from home in KL
I have been staying at this hotel 3-4 times a year from the time it opened.
Great position for all your travel needs, excellent staff and one of the best breakfast to be had in KL. (The other is the car park hawker centre in Jalan Imbi)
I have only had one glitch this visit. We were placed on the 11th floor in spite of our SPG status. However this was soon fixed.
The staff are amazingly helpful and friendly, especially to regular guests they have come to know.
Make sure you have access to the Royal Club Lounge with your visit. The staff there are fantastic. The "Happy Hour" food and beverages could do you for the night if you weren't in KL with alll those yummy hawker stalls around the town.
Staff-wise I must commend Jini on the Club Floor. She has excellent people skills, a great command of English and is extremely efficient in following things up for you. Honourable mentions on the Club floor to Alberto and Meh Ling for there excellent, attentive service.
@ Latest Recipie we recieved special 'welcome home' smiles and attention from Diana, Abbie, Alexsia and Rani.
If you want to be fawned over, I would suggest there are other hotels in KL that would meet those needs. If you want a very comfortable hotel, with efficient, friendly staff who are all willing to look after you above and beyond the call of duty and excellent access to KL's transport hub...choose Le Meridien.
See you at the end of May.
April 25, 2012
Rated 4 out of 5 by AK2726 Conveniently located and nice room
Booked 3 rooms during the first day of Chinese New Year as a venue for family outing. The hotel location is conveniently located and the front office staff is friendly and helpful.
Room is clean and have all the basic amenities you can expect from a 5 star hotel. We opt to upgrade to breakfast + internet access at a cost of RM150++ for all our rooms.
Breakfast @ Latest Recipe is OK - both the food selection and quality. We also did spend some time at Gastro Sentral. The only drawback is they close at 12am on public holiday night, perhaps they can consider to extend the hours to 1am for public holiday.
Overall, it is a pleasant stay.
February 12, 2013
Rated 5 out of 5 by TandM43 Our favourite hotel in Malaysia!
Le Meridien Kuala Lumpur is our favourite hotel in Malaysia. Having stayed there twice in six months, we cannot speak highly enough of the place.
During our first stay in June/July 2011, we booked a "Club Room". The room was on the small side but the benefits of the Club Lounge on Level 33 were excellent. The Club Lounge team were just fantastic - gave us tips on things to see and do, how to get places and assisted us with transfers and onward travel arrangements.
Upon our return in December 2011, we chose to treat ourselves to a "Royal Club Suite". These rooms are out of this world - spacious, clean and comfortable - we didn't want to leave! We would definitely recommend this class of room (even with the additional expense).
We stayed at the hotel on NYE and pre-arranged a wonderful dinner at Latest Recipe. The hotel put on a "countdown party" afterwards and it was fantastic fun.
Other tips: the buffet breakfast @ Latest Recipe was the most impressive I have ever seen. The range and quality of food was unbelievable and we chose to eat here rather than the Club Lounge for breakfast. We also visited the hotel's steak restaurant "Prime" on our first visit and the meals were fabulous.
The pool is fantastic as well and the hotel has a wonderful fitness room. To put it simply - the hotel has it all! The facilities and location next to KL Sentral is excellent, but it is really the lovely staff that make your stay extra special.
We would recommend this hotel to anyone and will definitely be back!
January 11, 2012
Rated 4 out of 5 by Trailblazer This hotel is very comfortable and the staff members are very friendly and helpful.
It will be good if the morning newspapers can be delivered earlier as I leave the hotel for office early, e.g. AWSJ.
June 20, 2014
Rated 5 out of 5 by Mooresy A great location
This was a last minute booking but i was delighted with every aspect of the hotel and it's location. From KL airport via KL Express, straight to the entrance of the hotel, well almost, just across the road from the station. Perfect location, bright airy reception, and very helpful and pleasant staff. A smile goes a long way when you've just flown over 6000 miles! Public areas are spotless and have a very relaxed and contempory feel. The bedroom and facilities were as they should be, perfect. I would stay here again without a doubt and have no problem in recommending this hotel to anybody staying in KL, whether business or pleasure.
December 11, 2012
Rated 3 out of 5 by Nuraptor Nice hotel & Good Location
Good location and walking distance to Train station, the room is clean but the classics room looks quite dull. Bathroom is very good.Hotel facilities are great, nice restaurant, lobby looks moderate but the aircon not really cold. Dislike about the parking is quite limited & its not free, while checking I need to wait for the room to be ready about 45mins,then while waiting for the room key they gave me 2 free complimentary coffee to drink at lobby lounge.When I passed the complimentary voucher to one of the waitress then she asked me your room number please. I was huh? then I need to walk to the reception to asked my room number.
July 17, 2012
Rated 4 out of 5 by Martin27 Great location
Great location. Found the entrance rather tiresome from the street level on\f the railway station. Phone had some problems after I received a message, red light wouldn't go out after 3 attempts of hotel staff. Otherwise great
June 15, 2014
Rated 5 out of 5 by 871010 First Experience
This is my first time staying at Le Meridien since become a SPG member on year 2011.
1. The room view was blocked by an unknown building.
2. Not much in-room tv channels to choose.
3. The receptionist didn't offering room upgrade.
4. There is gap between bathroom doors, makes people easily see into the bathroom.
5. The bathroom cannot lock.
1. Nice, friendly, helpful staff.
2. Excellent service.
3. Beautiful pool.
4. Fully equipped room.
1. Nice room location (highest SPG floor).
2. Fast and smooth check-in, check-out procedure.
Hope to see something different when my next stay on this October.
August 20, 2012
Rated 1 out of 5 by Simonsjuly Disappointed
On arrival at the Hotel my wife and I were greeted by the concierge who brought us to reception and recommended we go straight to happy hour on the 33rd floor where our checkin would be facilitated. He gave us a baggage ticket and told us to give it to staff on the 33rd floor who would arrange for our bags to be sent to our room. He then asked a member of staff to show us to the SPG club lounge on the 33rd floor. This member of staff appeared annoyed at being asked but called a lift for us and ushered us into the lift before pressing the button for floor 33 and leaving us to ascend to that floor. On exiting the lift at the 33rd floor there was no signage to identify which way to go to the club lounge but we found our way there nonetheless. On arrival at the club lounge we were asked our business there and were then directed to what appeared to be the only 2 spare seats in a overcrowded room. After spending hours in airport lounges, on aircraft in cramped positions and then a long drive from the airport to the hotel my first preference would not have been sitting in a cramped and crowded room with strangers. We had not even a chance to use a bathroom since leaving the airport. Once we had been given the keys to our room we made our own way (without offer of assistance) there. We were further disappointed to find a room that was the smallest we have ever seen in hotels of this supposed category. Our bags also took what seemed to be a long time to get to our room. I know it's outside the hotel's control but the noise from building work going on next door disturbed our sleep for much of the night. Other than that our room was adequate. My wife went to use the facilities on the eighth floor and found on her return that her key for the lift was not working. She went to the lobby to get some assistance and was ignored by staff for some time. I had felt that while I was being paid reasonable respect that my wife was being ignored by staff previously and this had made me feel uncomfortable. After this experience my wife did not wish to go to dinner and did not even feel like having room service. The breakfast buffet we found to be sufficiently broad in appeal but again it was too crowded and cramped. Overall, on our experience we could not recommend this hotel to our family or friends. On comparison with other hotels we have used, the staff at this hotel need training in customer service skills. Customers expect to be treated as though they are important and with respect, not as a nuisance with cold stares of virtual indifference.
July 28, 2013
Rated 3 out of 5 Great service let down by poor maintenance.
We were impressed with the lobby upon arrival. Check-in was quite swift and smooth despite some initial confusion with my reservation. But our experience soon turned rather frustrating as the air-conditioning in the room did not function well. The engineer attempted to fix it twice during the first evening and it turned marginally better – temporarily. Our room turned warm and stuffy the next day. This issue was unresolved and we did not hear any mention of this during our checkout. It was also strange that the hotel did not extend us the option of hiring regular taxi for airport transfer but only a premium service for RM150.
April 22, 2013
Rated 4 out of 5 by SincereCustomer What Renovation???
Prior to my arrival, I was informed by a family member, whom travels frequently to KL on business and stays at Le Meridien, that the hotel is under intense renovation, etc.
As a regular to the hotel, from the onset, one could notice the difference on the set up.
But kudos to the management, for strategically placing the staff to direct customers around the hotel, that diminishes any chance of inconveniences to the customer.
More importantly, are the staff on the ground, who has made every effort and the extra mile, smile and warmth, that greatly enhanced every customers' stay.
I will definitely be back the next time.
September 9, 2012
Rated 4 out of 5 by HHH16 Room felt as if I was staying in a cheaper hotel
The room, bathroom were poor - I could have stayed in another hotel 25%-30% cheaper.
June 13, 2014
Rated 3 out of 5 by SanjayTyagi Lounge Access
I was offered to buy Lounge Access which I did. In all my stays at Le-Meridien, I have used access only once in last 6-7 years. I was shocked when I was told that I need to pay more my guest the same amount. Have you seen anyone anywhere in the world going to the Lounge "Alone". This was a very big disappointment and I didm;t use the lounge even once although I had paid for 4 days.
June 4, 2014
Rated 5 out of 5 by David7007 An oasis in the heart of a concrete metropolis
Unigue decor and furnishings that was pleasantly comfortable and more importantly soothing. A great hotel for business travelllers. The staff at the hotel were very attentive and helpful. I will defintely stay at the Le Meridien KL Sentral the next time I am in KL.
June 8, 2014
Rated 5 out of 5 by mystefan11 One of the best hotels I have stayed at!
All round, Lemeridien is a fantastic hotel. Conveniently located, the team are excellent and the food is amazing!
June 12, 2014