Rated 4 out of 5 by FergieNotAlex Great staff and service
My first time at Le Meridien KL, normally I have stayed at the Sheraton or Westin (4-5 times per year on average). I primarily chose Le Meridien since I needed to go KLIA early one day, and the express train from Sentral is the best option for this.
First impressions were that the public areas (lobby, restaurants, gym etc) are modern and fresh. The room corridors seem dated and old-fashioned, like the decor in the rooms themselves. However, the cleanliness and facilities in the room were absolutely fine. I slept better in this hotel than I did while at the Sheraton/Westin in KL - less outside noise (e.g. Sheraton is terrible for this), and bed was just as comfortable as the other hotels. Also, I was upgraded to a suite, which was appreciated and unexpected since I was staying for almost a whole week.
The highlight of the stay was the level of service and friendliness provided by the staff, from reception to restaurant to gym. Due to the club lounge being refurbished, evening happy hour was held in the Level 5 restaurant, Latest Recipe. This was actually a positive outcome, since although it meant a noisier environment, it gave access to the entire evening buffet, which had good choice and quality. Special mention has to be given to Halim, who was looking after the Platinum / club lounge guests in the restaurant. His attention to detail (e.g. remembering my drink choice and information from previous conversations) and level of service across the length of my stay was the best I have yet received at any SPG hotel, during my 5+ years of stays at SPG properties worldwide. The rest of the team were equally friendly and welcoming. I was also asked for feedback on my stay during my last evening while dining (rather than when checking out), which was a pleasant surprise.
I will definitely consider Le Meridien as my first choice when returning to KL later this year.
April 19, 2015
Rated 4 out of 5 by deadpo8t Getaway in the city!
Perfect getaway and staff was super accommodating!
April 7, 2015
Rated 5 out of 5 by JayJaySt Nice Stay
The room is rather small and were not upgraded to suite due to high occupancy but the room was cozy enough. The platinum lounge was nice but a little cramped.
The lobby was great! The staff were just perfect, thanks to Eyzlyn and Louis at the reception were kind enough to look for a better room with a great view of the city and were very kind and helpful. Mr Wan of the concierge were very helpful as well. The location's just perfect, just steps away from the airport train. Only 28 minutes from the airport to the train station and the hotel is just right next to the station. Will be back soon.
March 29, 2015
Rated 5 out of 5 by Sazalismail Elite Recognition
Tq for the suite upgrade. It shows that the hotel treat the elite members very well. well done.
March 24, 2015
Rated 2 out of 5 by Nigel15 Surprisingly dissapointed
This is not my first stay with LMKL. It has always been perfect for me, this time around it was far off. Surprisingly dissapointed. However, I still trust LMKL; not everyday is Sunday.
March 19, 2015
Rated 5 out of 5 by ianfly Consistently outstanding
I am a reasonably regular guest at le Meridien KL. It consistently delivers high quality personal service, a warm welcome, and genuine recognition of SPG Platinum status.
The hotel is conveniently located close to the city terminal of the airport train. Food both at breakfast and evening cocktails in the Club lounge is varied and generous. Staff often go out of their way to make visits a little more special.
Without a doubt my favourite Starwood property.
March 5, 2015
Rated 4 out of 5 by lcpteck Roomy Suite
Had a short 2 night stay here back in July 2014. Was directed to the Club Lounge for check-in and waited a short while for the room to be ready.
The Club Suite I was upgraded to was very nice with a separate living room. Bath amenities were the generic house brand, same as the other rooms in the hotel. The only complain about the room was that the closet door could not be closed properly but I guess that didn't bothered me at all.
The stay was fine as usual and enjoyed the Club Lounge. I'm not sure if there are other benefits for Club Guests, will check with the frontdesk on future stays.
March 2, 2015
Rated 5 out of 5 by Vaclav Welcoming Staff
I really enjoyed myself during my three night stay in Le Meridien Kuala Lumpur. I like this hotel because of its perfect location next to KL Sentral transportation hub, excellent large swimming pool and welcoming staff. It adds that in this hotel you are able to upgrade to Club Room with all the benefits for as little as 1500 SPG points per night as Instant Award Redemption. I was checked-in with very professional attitude by Ms. Sara, welcomed in the Club Lounge by ever smiling Ms. Umi and checked-out smoothly by attentive Mr. Halim. All the staff in this hotel I met in person is very professional and well trained including housekeeping staff. All my expectations were met and every my wish including an early check-in and late check-out were executed. Thank you for a very pleasant and relaxing stay!
March 1, 2015