Rated 5 out of 5 by VinceTWB Another Excellent Stay
I almost could not have made it for this trip as i was sick. Arrived after 10pm instead of noon as planned. I got the first cheer from the front office who acceded to my request to upgrade me to a premier room since i book a classic room. I always love the premier room as the bathtub is nothing less than superb. Thank you so much for making my day. I really appreciated it very much.
The room was what it was supposed to be. The closet cabinet lights did not light up but it did not bother me. Bed was good and i managed to get additional 2 pillows from house keeping. I slept well !!
Had dinner at gastro sentral and i thought the quality of the food was special but taste wise, could be better. (i am not comparing with street food). beautiful and nice place though.
I enjoy the huge pool and spa facilities.
Thank you so much and i look forward to be able to stay at your hotel again.
November 19, 2014
Rated 5 out of 5 by Dmen18 Great Hotel and it just keeps getting better!
This is my second stay and what more can I say, it just keep getting better. Room was excellent, clean and cozy, room service was exceptionally fast. Looking forward for my next visit on December! Kudos guys! Well done
November 19, 2014
Rated 4 out of 5 by Meg31 Nice room, nice staff
My Room was nice, comfortable and had a very nice view and the staff was very friendly and helpful (could leave my bagage in the hotel after check-out and free shower in the spa befor going to the airport), but there was no free wifi in the room and also no breakfast included, for this price disappointing.
The location right next to the main train station was very handy.
November 17, 2014
Rated 4 out of 5 by Gebster Good Location
Great location, easy to get to from the airport.
Pool was not as nice as the hilton pool next door, the Club room floor is awesome saves time not having to go down for breakfast and checking out!
November 16, 2014
Rated 5 out of 5 by alee84 Amazing Experienced!
I like the smile and the welcome that i received from the Team. Especially from the Front Desk and the Housekeeping!
all the best to all of your team guys!
November 12, 2014
Rated 4 out of 5 by tracyho7 I like the location of the hotel.
I like staying at this hotel because of its location and its nice staff. I had a great experience. The food is nice and the hotel is clean.
November 2, 2014
Rated 1 out of 5 by phey2323 There is no benefit being a Gold Preferred Member
As a Gold preferred member who stays at the Le Meridien, KL at least 3-4 times a year (at times for abt 2 weeks per stay), the service quality has not been consistent with every visit. On some visits, the service quality was excellent whilst on other occasions, the service was very disappointing for such a reputable establishment!
In this instant, upon check-in on 28 Oct, no upgrade was offered by the check-in staff as my Gold member status was not even acknowledged by the staff. When I asked about a room upgrade, the staff informed me that there was no upgrade available as the hotel was at 100% occupancy. The staff indicated that an upgrade would be available 2 days later and I would be contacted by one of the hotel staff to change rooms. 2 days later - on 30 Oct, nobody contacted me with regards to my promised room upgrade until I approached the front desk staff at 11.15 pm after a long day with meetings within the hotel and the upgrade was finally offered! Apparently, I was supposed to ASKED again for the upgrade and they were waiting for me to front up at the reception desk!
Very disappointed with my stay this trip and not sure if my remaining 12 days stay would get any better!
October 30, 2014
Rated 4 out of 5 by Hendraind middle management needs improvement
There's a question in the starwood guest feedback questionaire asking if the guest felt important for being a platinum member and I always said yes for the past 6 years.However, I was not able to do so for my most recent visit.I was in my room and the room service attendent handed me the GM's welcome card with the wrong room number, handling me the plate with fork and knife all without the proper napkins, macaroon box ,and apples all at once. I also called as many as three times to the new SPG cordinator as many as three time but no call back despite the promise of calling back.
July 16, 2014