Rated 2 out of 5 Housekeeping needs improvement
I have been staying at Le Meridien KL for a week and a half and I have had constant problems with the housekeeping.
As other guests have mentioned, the rooms are old, faded and with an unclean feel.
The biggest problem for me is the bathroom, full of mold, with a musky stench and not clean
I have changed room once and I have required daily re-cleaning of my bathroom as there was always left over hair from a third party in the bathtub, on the towels and visible green mold on the sink.
Towels and supplies were not adequately replenished.
I complained to the front desk and saw no improvement to date.
September 15, 2014
Rated 1 out of 5 by lumi Bad experience
Service was bad for this stay.
Housekeeping did not clean up the room, and my room was in untouched condition when I returned to my room at night. Even the newspaper bag from the previous day was still hanging outside the door.
Horrible. I will not stay here again.
September 10, 2014
Rated 2 out of 5 by JJYb Need more improvement
Improvement in: staff engaggement with Malaysian customer. I spotted sometimes ur staffs did not greet me when i passed by and when a foreigner passed by,they greeted with loud voice and smiles. Please do not use partially treatment on ur Malaysian customers who wear casual outfit.
Laundry charges should be revised: too expensive and does not make sense.
Food portion: small serving,unlike in KK. No standardisation.
September 3, 2014
Rated 4 out of 5 by Hendraind middle management needs improvement
There's a question in the starwood guest feedback questionaire asking if the guest felt important for being a platinum member and I always said yes for the past 6 years.However, I was not able to do so for my most recent visit.I was in my room and the room service attendent handed me the GM's welcome card with the wrong room number, handling me the plate with fork and knife all without the proper napkins, macaroon box ,and apples all at once. I also called as many as three times to the new SPG cordinator as many as three time but no call back despite the promise of calling back.
July 16, 2014
Rated 2 out of 5 by Victor Another bad experience with Meridien
During check-in, the front desk could not find my profile. After 10 minutes with the assistance of a senior staff, they realized I was a SPG platinum member and not a SPG Gold member. And I was then routed to the Club Lobby @ 33rd level for a check-in.
At the Club Lobby, I was told the room was ready but pending a supervisor to check before they let any guest to the room. Waited for around 30 minutes and I was told the room was still pending the supervisor to check and they offered another room (not at Club floor).
Went to the room and found out that the Internet and Air-Con was not working at all. So it set me wondering what was the "pending Supervisor to check before the guest is allowed to the room" - so did they even check this alternate room they gave to me?
All Meridien can do is call up to apologize and send me a apology note from the Hotel GM.
Now I am wondering why I even continue to support SPG.
January 29, 2013
Rated 4 out of 5 by Ingil Front Desk People were very nice.
Both check in and out, front people were very nice, prompt and thoughtfulness.
August 24, 2014
Rated 5 out of 5 by Es85 Met Starwood Standard!
I had a great stay in Le Méridien KL! Comfortable bed and fluffy pillows! Great services as well as awesome in-room dining. Just a minor defects, there is missing bathrobe in the room and one of the light is not working at the entrance of my room. Other than that, everything is awesome.
August 19, 2014
Rated 5 out of 5 by jaylee Great Proximity to the airpot
Frequent travelers should know that traffic in KL is simply disaster. you would have a chance to miss your flight especially you're in city central like Bukit Bintang. This hotel is basically connected to the train station which KLIA Express departs, so it's quite predictable and comfortable to have your journey back.
August 17, 2014