Rated 4 out of 5 by Hendraind middle management needs improvement
There's a question in the starwood guest feedback questionaire asking if the guest felt important for being a platinum member and I always said yes for the past 6 years.However, I was not able to do so for my most recent visit.I was in my room and the room service attendent handed me the GM's welcome card with the wrong room number, handling me the plate with fork and knife all without the proper napkins, macaroon box ,and apples all at once. I also called as many as three times to the new SPG cordinator as many as three time but no call back despite the promise of calling back.
July 16, 2014
Rated 5 out of 5 by jaylee Great Proximity to the airpot
Frequent travelers should know that traffic in KL is simply disaster. you would have a chance to miss your flight especially you're in city central like Bukit Bintang. This hotel is basically connected to the train station which KLIA Express departs, so it's quite predictable and comfortable to have your journey back.
August 17, 2014
Rated 4 out of 5 by Kamalk01 Well-positioned & well-appointed
F&B has considerable variety particularly the breakfast buffet which ranges from Japanese food through to American waffles prepared to order.
Swimming pool is a real oasis despite the concrete jungle surrounding the hotel. The hotel is very well connected as it is adjacent to the KL Sentral transport hub.
The rooms have all the usual facilities and include a desk. My only gripe is about the level of lighting in a room. It was quite frustrating to press so many buttons to simply get some light in to the room. This trend of providing zoned lighting is infuriating as you first need to know which button to press. The lighting issue is further worsened as the colour scheme and furnishings are all quite dark hence dulling the effect of the lights even further. This 'dull lighting' effect is carried through to the hotel lobby which looks quite bright during the day but during the evening has some very dark areas making reading a map, for instance, very difficult. Having said this, this is such a trivial quibble that I would definitely stay here again.
August 14, 2014
Rated 5 out of 5 by Torijs Best position for kl stop over
This hotel was in the best position at kl central one stop to china town there service was excellent what ever you asked the staff they helped in every way they even take your bags to station for you they were marvelous I can't say enough about how good they were I would not stay anywhere else in KL
August 13, 2014
Rated 4 out of 5 by Jason879541 Good Stay
Stayed in the Le Meridien for 1 night before travelling back home. I picked this hotel due to its location next to Sentral station. I was pleasantly surprised by the hotel facilities with numerous bars and a very nice pool.
The major downfall of this hotel is the paid WiFi. Having stayed in other hotels in KL during my trip which provided internet free of charge as standard I found this a little disappointing.
August 10, 2014
Rated 5 out of 5 by iamfydza Great Hotel
The staff is nice and friendly
August 11, 2014
Rated 4 out of 5 by TranceGemini Consistent property, fluctuated service
Had 2 consecutive stays last week, including a night in a club room.
Club lounge - Good spread of evening dinner, at least 4 main hot dish plus with other usual light refreshments & 'hard' drinks.
Room for improvement:
Kindly response to guest needs in timely manner. I have requested for my laundry to be delivered before 2300 hrs since i have an early check out on the next day but it never showed up. 3-4 calls to service desk plus going down to the concierge desk in the morning just to make sure they don't forget about it.
On my 2nd stay, the pillows at room 225X are all hard pillows. My neck hurts & i cant sleep properly.
July 27, 2014
Rated 5 out of 5 by deepspa All Good
Service and management has certainly improved in recent years. Everything in my room was working and the bedding is comfortable. The rooms are cosy and beautifully decorated. Service is friendly and efficient. Well done. Two things I find a little disappointing but overall insignificant. Firstly, arriving to a room that feels like Antartica because the A/C is kept on when empty. It takes two days to get the cold out of the concrete walls. Brrrr! Same on all recent stays. Secondly, what a cold and uninviting lobby since the renovation. It has all the warmth and charm of the below deck hanger on an aircraft carrier. Bar included. Grey. Very grey. Gone are the magnificent wood/glass fret doors and all the other warm, arty and homely feelings. To be replaced with modern kitsch and sickening lighting features. Cant get through it quick enough. Yes. It needed a spruce up but this - why. No soul. First impressions count.
August 6, 2014