Rated 1 out of 5 by Jackolo519 Bad service
I get problum with taxi driver in Hotel lobby , but the staff do not help me, I said I request call the police, but the staff let the taxi go away.
Just only get one to two power port to let us use. (Too bad )
April 30, 2012
Rated 5 out of 5 by James007 Unsurpassed Customer Service
This is the first time that I have stayed here in three 3 years, not by choice, but just the fact that it's been 3 years since I was last in Bangkok. It was a great place to visit previously, now I get the feeling that the customer service is even better. I felt special from the time I walked through the door until I checked out and got into the car to go to the airport.
May 15, 2012
Rated 5 out of 5 by Janne49 Our Bangkok Home
We stay in Bangkok about 25 nights per year and have tried many hotels but without doubt Plaza Atheene is the one we keep coming back to. The main reason are the Lounge where we really feel that we are at "home" The staff are always there for you.
Everyone in the hotel are very friendly and welcoming. Food in the restaurants are excellent. Location is another plus!
June 23, 2012
Rated 2 out of 5 by Victoria3140 Horrendous neglect
I asked the concierge how to get to Siam paragon. He told me I should get off at the chitlom station and walk a bit because siamparagon is "in-between" the chitlom and Siam stations. And when I finally reached siamparagon, I realize it is right at the Siam station. Why the misguidance?
I asked my laundered shirts to be folded, in writing and verbally, but sure enough, they came back on hanger.
I asked how much it would cost to go in a taxi to airport, the front desk told me 700baht. I traveled with large family and needed two taxis, so would be looking at 1400baht in total fares. Told me to use the hotel van instead at 2500baht. I hesitated a while and finally went with two taxis - and eventually realized it was only 300baht each! Not sure if it was deliberate misinformation to get me to book the hotel van, but at the minimum the irresponsible quotation caused me much inconvenience - I actually exchanged extra money in anticipation of the 1400 taxi fees.
The maid cleaning was sloppy. Left my clothes in piles and totally disorganized (that's why we needed the service!).
I could go on but it was just horrendous experience - what a shame to such nice facility and location of the nice hotel!
January 3, 2014
Rated 5 out of 5 by Pierre Excellent stay ,cantastic service
I stayed 3 days at the Plaza Athenee last week, I had not been there for about 6 months. Everything was simply perfect - the room, the service (excellent)... The whole stay was perfect. Great to see they have been able to maintain, or even improve, such a high level of excellence. I will stay there again.
August 24, 2012
Rated 5 out of 5 by paul577 Excellent Choice
Great stay at this hotel. Very good facilities, extremely comfortable accommodation, excellent F&B, great location ( 2 minute walk to Ploenchit BTS). Very helpful and welcoming staff...noteworthy that they appear to enjoy their jobs and in giving first class service.
January 1, 2013
Rated 4 out of 5 by Tallman13 My favourite hotel in Bangkok
As an spg Platinum member the benefits are great. Often an upgrade to a nice suite. The breakfasts are scrummy and the Club Lounge is certainly the best in Bangkok with friendly and attentive staff. I love this hotel and it is easy to feel at home there.
December 12, 2011
Rated 5 out of 5 by pascii Beautiful Hotel
This hotel is wonderful. My room was very comfortable and the staff was always very pleasant and helpful. The food is incredible. Every meal, either room service or in the restaurants greatly my expectations. The beds are also very comfortable.
July 7, 2012
Rated 5 out of 5 by Dodbar Great SPG Platinum recognition
Great Hotel with best SPG Platinum recognitiom from the BKK hotels I tried (nice room upgrade, very good lounge, happy hour which can be used in any hotel's bar etc), good staff, good location.
Became my no.1 choice for Bangkok hotels.
January 12, 2012
Rated 5 out of 5 by Loveasia1 Perfect "Ten"
To me, Plaza Athenee is truly a wonderful home away from home. Whenever I come to Bangkok, I have always looking forward to visit this property. It is like coming home--home away from home. Love this propterty. Staff are wonderful.
June 12, 2012
Rated 5 out of 5 by Flyingtailor WOW
Great hotel I have only given this high a rating to one other hotel and that two is in Bangkok. Just great service good food nice lounge what can I say. I have stayed at least at 100 spg properties this is one of the best ones.
April 19, 2012
Rated 5 out of 5 by Buttery Luxury and great hotel
This time is first time to stay here by starchoice. I feel impress since check in. Every staff greeting by friendly and polite. Hotel area easy to transport to anywhere and have many various way to go.
June 13, 2012
Rated 5 out of 5 by Pet57 Excellent staff and good location
I am a frequent guest at this hotel and it remains my favourite in Bangkok. The staff are very professional and provide excellent, personal service. The hotel is very close to the BTS.
May 29, 2012
Rated 5 out of 5 by mgvm Best in Bangkok
I have stayed in many hotels in Bangkok but the gold medal goes to the Plaza Athénée. Comfortable, good location, good restaurants, excellent service - what more could you ask for?
August 6, 2012
Rated 3 out of 5 by JackCh The hotel location is convinent for shopping
The hotel is located near to some great shopping mall It is just a walking distance away
The foood at the Thai Restaurant is great and the staff there are very helpful too
May 5, 2012
Rated 5 out of 5 by mgvm None better in Bangkok
Certainly the best Starwood hotel for recognition and comfort.
The club lounge is very comfortable with great service.
The lunch in the Rain Tree cafe is not to be missed
June 19, 2012
Rated 5 out of 5 by JanSingapore Best Business Hotel in Bangkok
Stayed many times in this excellent hotel. Facilties are good but what makes this hotel special for me is the staff: dedicated, personal and professional.
May 14, 2012
Rated 5 out of 5 by Flyingtailor Becoming my favorite hotel in Bangkok
My second stay here and as good as the first two of my favorite hotels are in Bangkok. Great service great lounge and so on might be my favorite soon.
July 23, 2012
Rated 5 out of 5 by sdman36 Excellent Hotel great SPG recommend
This was my first stay at this Hotel, it was excellent, with a great lounge, and the breakfast downstairs was one of the best I have had.
January 27, 2012
Rated 5 out of 5 by Achim007 This hotel has great features
Good location for business people, excellent service, very good food, friendly and helpfull
June 4, 2013
Rated 5 out of 5 by Gezondheid We will come again
Quite nice atmosphere.
Good service for platinum member.
My family really enjoyed this stay.
We will come again.
June 1, 2012
Rated 4 out of 5 by Tallman13 Best Club Lounge
Plaza Athenee has the best club lounge in Asia. It is pure class and the staff are simply the best. i love it.
June 6, 2012
Rated 5 out of 5 by 007James Great breakfast
The breakfast was very good and with a lot of choices. The room and the bathroom were comfortable.
January 2, 2013
Rated 5 out of 5 by George2 Great experience
This hotel is nice and beautiful decorated with very friendly and helpful staff
August 6, 2012
Rated 5 out of 5 by PSYG Friendly and Helpful Staff
All the staff I met were helpful and friendly. Breakfast was good and the room was comfortable.
September 1, 2012
Rated 5 out of 5 by Abraham11 A n excellent 5 Star hotel
A very good , very cebtrally located, luxury hotel with a first class service and all amrnities
June 2, 2012
Rated 5 out of 5 by TLJackson The epitome of excellent customer service
This was my second stay in Le Meridian, Plaza Athenee, Bangkok and my first time staying there during the "monsoon season". I live in S.E. Asia, so I know that humidity is a big problem during the rainy season. My only dissapointment this time was that my room felt a little humid and it started to smell a little of mildew. Unfortunately, the hotel was booked and I didn't have an option to upgrade or change rooms. However, the house-keeping department sent a dehumidifier to my room which significantly reduced the humidity and helped elimate the smell of mold. The staff at Plaza Athenee always greeted me warmly and genuinely tried to make my stay as comfortable as possible. I plan to return to Plaza Athenee in about 8 weeks to spend time with relatives traveling to Phuket, and I will encourage them to stay at Plaza Athenee so that they can have an opportunity to dine at Plaza Athenee's exquisiite international buffet and to use the hotel's concierge to help design their own Bangkok sightseeing and shopping activities. The location is ideal for visiting local museums, historical sights and markets. I highly recommend a stay at Plaza Athenee; it truly epitomizes exceptional customer service.
July 22, 2012
Rated 3 out of 5 by pam2519 Extra King size bed
I got the extra king size bed. And It's comfortable. All thing is neat, but a bit too old.
May 17, 2012
Rated 5 out of 5 by GMCfromCA Another wonderful experience
As usual (fourth visit) Plaza Anthenee exceeds expectations on all levels.
August 31, 2012
Rated 4 out of 5 by jack a bit older but still nice
After reading the many reviews and seeing the average review stand at 4.5 we decided to give this property a chance. We were, unfortunately, immediately disappointed by the condition of this hotel. Having stayed at many Meridien properties worldwide, we expected a certain level of quality from the rooms and decor and were sorely disappointed by the somewhat old and tired rooms and furniture. Moreover, there was only a single outlet in the room to plug our countless gear (three iPhones, an iPad, two laptops) in, and it required going down on the floor to reach it behind the desk. We resorted to unplugging the TV. Easy access to power for one's devices is a must have these days and no plugs even at the desk is a huge downer. The club lounge brightened things as it is large and well appointed with good food offerings. Another bright spot was the breakfast at the lobby restaurant - lots of choice and all excellent. We also enjoyed playing squash at the hotel, and found it easily accessible to public transit and sights. All in all, we were a bit disappointed by the old rooms - the hotel needs a serious renovation to come up to the level we are used to from other Meridien properties. However, we can recommend the property if you like to have a great lounge and good breakfast, a nice pool and a squash court, and don't care so much about power outlets or room decor.
December 31, 2013