Rated 2 out of 5 by canuckle First Impressions are very important
Prior to my arrival, I received an email from the hotel requesting my arrival time. I arrived at 1pm (in my email, I said I would be there around 12-12:30). I checked in downstairs but since I am a Platinum member, they recommended I proceed to the Royal Club where they would facilitate my checkin.
Coming off of an international flight, I just wanted to get into the room and grab a shower.
I was surprised and disappointed when the agent said my room would be ready at 4pm as the other guest had a late checkout. Given that I had emailed my response AND check in is 2pm, I was quite disappointed with the response I was given. When I pushed back, I got a response that I could get a room by 2pm. I was confused, why would I be made to wait until 4pm if there was a room by 2pm????
I was also surprised when the agent said there were too many Platinums. It is a sad day when a hotel employee suggests that elite members are an issue. While I waited in the lounge, there were no drinks offered (a customary thing in Bangkok) and when I used the lounge later that evening, it was disappointing that the staff did not ask a large and very loud group of guests to keep it down (despite a big sign in front of the lounge requesting guests respect others by keeping the volume down.
The room I had was a bit dated, though the hotel is going through a total redo. I was also disappointed with the slow internet and the green rusty water filling the bathtub and lack of hot water in the afternoon.
Its too bad this was such an underwhelming experience, SPG has been a program I have used since it began (Lifetime Gold) and I have read many good things about this hotel (I have stayed at a few other SPGs in Bangkok). For me, the first impression was very bad and from then on, nothing was done to salvage my opinion.
November 26, 2014
Rated 5 out of 5 by Flyingtailor 8 Nights In Bangkok
What can I say my last night Dec 31 2012 leaving in the morning starting of another year 2013 at one of my favorite hotels anywhere.
Where do I being from the awesome pool and spa to one of the best lounges you wont find anywhere.
I have stayed here in the past year many times and still cant over the service and cleanliness of this hotel quite Royal and Grand. If there was any fault to be had maybe the front entrance and waiting for a taxi sometimes a bit of pain in the a#$.
What can I say great hotel great service and a shout out HAPPY NEW YEAR to the Staff and Management.
December 31, 2012
Rated 5 out of 5 by Flyingtailor Back Home
Just had to come back stayed here for 9 nights feels like my second home. The moment I walk in my lungs fill with that awe. Always have been lucky and been upgraded to club floor and they never forget my amenity gift one of the only hotels that never overlook that.
I dont know where to start from the guys at the front door and the front desk always great service. The lounge service is also quite spectacular with one of the best lounges anywhere. The rooms are large and have very nice bathrooms and always clean clean clean.
July 24, 2013
Rated 5 out of 5 by Pernan2 A wonderful overnight
We got an upgrade to a beautiful room on the 27th floor which was very welcomed as the hotel is undrgoing some renovations and only smoking standard room were available. The room was very spacious and well decorated and with right light ( so many hotel rooms are often too dim). The bed was extremely comfortable. The pool is great with nice surroundings and trees. The morning breakfast is outstanding!
November 25, 2014
Rated 4 out of 5 by Yang13 This hotel is a place I'd like to visit again
Staying at the hotel made my stay in Bangkok very pleasant and the staff were very accommodating and helpful, giving me what I need even before I asked for them.
November 27, 2014
Rated 5 out of 5 by Flyingtailor WOW
Great hotel I have only given this high a rating to one other hotel and that two is in Bangkok. Just great service good food nice lounge what can I say. I have stayed at least at 100 spg properties this is one of the best ones.
April 19, 2012
Rated 5 out of 5 by Flyingtailor Becoming my favorite hotel in Bangkok
My second stay here and as good as the first two of my favorite hotels are in Bangkok. Great service great lounge and so on might be my favorite soon.
July 23, 2012
Rated 5 out of 5 by Flyingtailor Another 8 nights in Bangkok
This is the 2nd year in a row where I have stayed here for new years maybe a tradition is starting wouldn't it be great.
I really like this hotel from Club lounge to restaurants location and of course to the most important thing this hotel does well SERVICE.
I can never say enough about this hotel. Happy new year to the staff and thanks again.
January 2, 2014