Rated 5 out of 5 by BAB14 Great hosptality
All staff, from Manager to room-service, was very friendly and always anxious to help in each belonging.
Most excellent service we got in the seafood-restaurant from POY and PLA, many thanks again.
February 1, 2014
Rated 5 out of 5 by Nasrudin A piece of heaven
We stayed at this resort for 3 nights. It was such a wonderful place, nice room, the facilites are great especially the swimming pools and the spa was fantastic. The hotel staff are also super friendly and helpful. We enjoyed this place so much till we didnt even go out of the resort througout our stay. We definately want to come back!
June 25, 2013
Rated 4 out of 5 by KLThailand4567 The hotel has everything for all guests
We did alot of research for picking the right 5 star hotel for Khao Lak/Phuket area and were very happy with our choice.
Exceeded our expectation. Needs improvement in the service at the restaurants at dinner time. Also not all restaurants open daily which should be explained at check-in. Room Service menu could be further expanded.
January 6, 2013
Rated 4 out of 5 by Luca82 Good hotel in an amazing location
Location is amazing and very private, swimming alone at sunset is not unlikely and a not to be missed experience. Food offering is very good in quality, while service has frequent shortfalls (an improvement in English proficiency and responsiveness of the waiters would definitely help). Very good spa, good overall experience.
January 5, 2012
Rated 5 out of 5 by Laura A wonderful and peaceful experience
We stayed during eight days and we really enjoyed this hotel.
Everything is convenient : the pools, the beach, the restaurant and the staff.
The pool villa is just amazing !
The breakfast is great !!!!
The hotel is located on a private beach : no one and you can have a walk easily around ...
We recommend this hotel !
May 7, 2013
Rated 5 out of 5 by Kerry2606 Perfect location to relax and enjoy
Hotel was very good and we got an upgrade to the Royal Suite as SPG members which was fantastic. Resort facilities were good with fantastic pools and beach front location. Thai massage on beach was very nice and calming after long flights the day before. Restaurants were good (especially beach front grill and Thai).
April 25, 2013
Rated 5 out of 5 by PJOD A Great Experience
Superior hotel, in a wonderful location.
Great beach, premier villas and facilities well designed and reasonably priced, food excellent quality, staff on the whole very professional.
Nothing major but of note; Italian restaurant service very poor on a la carte night - staff completely disorganized
August 24, 2012
Rated 4 out of 5 by Cathy12 Bad service at beach and beach restaurant
The only thing that lets this lovely hotel down is the lack of service on the beach and at the beach restaurant. Staff can hardly speak English and restaurant service is extremely slow and we waited for up to 40 mins to be served once we had ordered.
This makes it a 4 star hotel instead of a 5 star experience.
January 7, 2013
Rated 5 out of 5 by Chipsstumps Very nice stay
Staff was great!! Beautiful property. One point however- the property elephant is cute- just hope that he is being treated properly. Spent time at a elephant camp were I learned about how so many elephants are mistreated- a elephant in the hot sand playing soccer with no water to drink was kind of upsetting.
November 16, 2012
Rated 4 out of 5 by Gabriel Great Vacation
We stayed five nights at the Meridien and loved it! The only thing which was really below expectations was the internet. Connection in the room was next to impossible and in the lobby it was slow - very slow. Other than that, it was great. Beautiful beach and pools. You couldn't tell that the hotel was full.
November 18, 2012
Rated 5 out of 5 by rohanw82 Amazing Resort
An amazing resort! The staff and service was impeccable going above and beyond any of our expectations to make our honeymoon that much more special for us.
We stayed in the Lagoon Villa and it was incredible.
A beautiful resort, amazing location with stunning views. Love it and will be back!
January 24, 2012
Rated 5 out of 5 by PAUL2308 happy breakfast, unhappy dinner
beautiful luxury hotel with careful staff. gorgous breakfast, but dinners did not meet my search of simple and light food in the various restaurants.
January 17, 2014
Rated 3 out of 5 by Roger Restaurants
For the money We payed per night We would been getting better service , the lobby bar Was Boring and if the restaurants Was Open at all then mostly offered buffemenus , soo to get proper a la carte menu We had to take à car to nearby resorts.
The fitnesscenter Was far to small
March 9, 2013
Rated 5 out of 5 by Larryphuket Great staff
This is a great hotel...!
Staff always had a genuine smile and so very helpful.
Room was great, a little musty so staff refreshed the air in the room.
Thai restaurant was the feature on the night we arrived. Great menu and package and fun and attentive staff.
We will return!
June 22, 2013
Rated 2 out of 5 by Wili Servioce for premium villas is poor
Some items that had irritated us:
- permanent construction noise near A6
- excavator activities on the beach
- cloaca-stink near the activity center
- catamaran in a bad condition
- too little daily sports activities
- privacy was too often deranged by gardeners and tourists
March 10, 2013
Rated 4 out of 5 by YesItsMe Great place, but customer service needs improvement
I enjoyed the grounds, the beach, and the rooms.
Downsides are a lack of a platinum lounge and the poor customer service. We had to call multiple times to have things delivered to our room, etc.
December 19, 2013
Rated 4 out of 5 by FrequentTraveler Beautiful resort, mediocre service, outrageous prices
Le Meridien Khao Lak is a very beautiful resort. Rooms are modern, overall well-maintained and spacious, pools are large and clean with a small slide for kids, there are many amenities (several restaurants, sports facilities, spa, etc.), direct access to the beach, free wi-fi in most areas (restaurants, beach), etc. Breakfast buffet is very good, although not as complete as in many other Asian 5-star resorts. Unfortunately, there are two important issues with the resort management: i) service is quite poor (at check-in, in the restaurants) and ii) prices in the resort are outrageous. A few examples: when we arrived, nobody knew we were long-time SPG Platinum members (so no upgrade, no welcome amenity, no free in-room wi-fi offered); as 75+ nights Platinum member, we had requested Your24 late check-out. We were told that due to high occupancy, it was not possible to confirm this until the day before our departure. The night before our departure, nobody had come back to us confirming or not the late check-out. When we inquired again, it was finally granted on one room, although we had booked 2 rooms. Then, the restaurants are outrageously overpriced. Quality is at best mediocre and prices are 3-4 times what you pay in the small beach restaurants that are only a 10-20 minute walk away. Prices for drinks and ice cream at the pool bar are almost 4 times what you pay at the mom and pop store and restaurants next door on the beach. Same difference for beer and wine. So, while we ate the first night at the resort because we arrived late, we never returned and ate every night at the outstanding small beach restaurants (to the right of the resort, a bit past Beyond Resort). The hotel website also claims that tennis and tennis gear is free. This is not the case: court rental is free, but you have to pay for rackets (100 Baht per racket) and balls (280 Baht for a set). Also, many activities for both adults and kids (archery, cooking classes, etc.) are charged extra (and are expensive). So, if you are planning a beach vacation in a beautiful resort, and if you are OK to eat and drink outside the resort and don't want to use any of the amenities (water sports, tennis, bikes, etc.), then this is a good choice. If you want to eat, drink and do things at the resort, you risk to get mediocre quality and service and significantly overpay.
March 7, 2014
Rated 4 out of 5 by Trev Not sure 5 star
Hotel is in a great location & beach and gardens are excellent.
Dinner at the Indian restaurant was one of the best I have had in a long time. Breakfast is best described as organised chaos.
Rooms are ok but most without any decent views.
February 11, 2013
Rated 5 out of 5 by Marcel68 Great hotel but food and services overpriced
Great hotel but food and services overpriced compared to other excellent hotels in Thailand. E.g. Coke at Beach THB 110 or Banana Shake for THB 190 is many times more than normal prices. Room prices and quality are top and fair.
November 25, 2012
Rated 5 out of 5 by chars279 Excellent Stay in Pool Villa
My 1st experience at this Hotel and it was fabulous. Food and meal services were very good even though not all restaurants were open during my stay, I have nothing to complain about. I will certainly return in the future.
October 5, 2012
Rated 5 out of 5 by Tangmay My great experience
Rooms were comfortable. Breakfast was great. Staffs were very helpful and had service minded. Large pool with sliders. Have many activities for both kids and parents. I will definitely go back again. Very impressed!!
August 10, 2012
Rated 4 out of 5 by Garybsingapore Beautiful Location great property
I found the location to be quite relaxing and beautiful. Layout of the property is good and facilities are well placed and convenient. I would recommend this property for a romantic vacation and relaxation.
October 11, 2012
Rated 4 out of 5 by penp this resort has nice swimmingpools and beach
hotel location was excellent,had a nice beach and large swimmingpools/garden.breakfast had a lot of choices.room was well maintained.restaurants had enough choices.The g.m.was very efficient.
September 26, 2013
Rated 5 out of 5 by Binde rescued
lovely experience -
needed a little luxury after a few days in the jungle!
excellent staff (Jen) took care of 2 ladies in need of a nice room and relaxing time
November 16, 2013
Rated 5 out of 5 by Holidaying This hotel is truely relaxing
We have visited Le Meridien Khao Lak twice and both stays have been relaxing and enjoyable. Our only disappointment was the expense and standard of buffet meals.
We hope to be back again soon.
June 11, 2013
Rated 2 out of 5 by felice one week holiday
beautiful resort , nice resepption & restaurant staff, but very very poor and unqualified performances of room keepers , same price will surely get better services in other hotels or resorts.
October 2, 2012
Rated 5 out of 5 by DaniD Loved this hotel
Gorgeous hotel, with great staff in a gorgeous location! Highly recommend for a relaxing get away in a stunning area of Thailand. Stay in a private villa if you can, they are fantastic!
July 29, 2013
Rated 5 out of 5 amazing resort
The hotel is great.the service is outstanding and the stuff are very nice. For a family with children it's amazing , the food is very good and the location on the beach is magnificent.
February 11, 2012
Rated 5 out of 5 by Ashleigh Excellent Trip
Our family had a fantastic stay at this hotel - the facilities were comfortable, food options were good, staff were very nice and attentive and lots of activities for the kids.
July 19, 2013
Rated 5 out of 5 by LenaW Nice tropical hotel
This is a very comfortable hotel as architectural decision. I was really enjoed by exellent gardens, pools, especeally kids, and very practical pool villa's interior.
November 6, 2012