Rated 5 out of 5 by hotagt Overall Experience
We simply loved this resort and couldn't fault it in any way. 2nd visit to Phuket and cannot wait to make it a third although this time once again will choose Le Meridien.
Loved the fact that you could swim in both ocean and pools and plenty of good food options. Really didn't want to leave there! and I am always ready for home - was a stopover on the way back from Europe holiday.
September 30, 2014
Rated 5 out of 5 by RoseU Everything you want.
We stayed for 11 nights, that's a lot of meals and drinks and every single meal was fantastic. The smiling faces of the staff and everyone there wanting you to have the best time. Excellent location with it's own beach and the largest pool I've ever seen.
September 14, 2014
Rated 3 out of 5 by Flyingtailor Service got better
We check in very late 2am in the morning very tried went to check in desk took a while. When being taken to our room the man watched us all tried carry our bags to our room did not even say can i give you hand unbelievable. And when we got into our room waited for a tip he waited all right.
If it were for the staff at the front desk i would even give this resort a lower rating but the service got a lot better. The Concierge was great the food was good but the room for a junior suite i don't know not the greatest.
Overall not bad big resort style hotel everything seems to be about 30min to 1 hour by taxi.
July 22, 2012
Rated 2 out of 5 by Vishnu Hotel staff is unfriendly
Hotel staff is unfriendly. They are unsupportive and trying to sell tour and other products to customer. There is zero SPG care by hotel staff.
January 22, 2014
Rated 5 out of 5 by James1958 Our 2nd. Home
We have been coming here every year since 2000 , 13 times to be exact. This place is Heaven on Earth, the Staff are immaculate in meeting your needs, this year we had some of our Family with us (future guests) and our 2 young children have been here 12 times.Words really are not in a dictionary to describe this place, but if I had enough money I would live here for the rest of my life. We love coming HOME , can not wait till Sept.2014 .
November 10, 2013
Rated 5 out of 5 by Gavineak Great holiday resort
Le meridian is a perfect place to unwind and just relax .management at all levels are articulate .will return shortly .great relaxing time
September 5, 2014
Rated 5 out of 5 by Eddy 5 Star Resort
This is truly one of the best resorts I have ever stayed in. The facilities were top notch and the staff was super friend. One person in particular that made my stay more enjoyable was the concierge (Nadia) who walked me to my room and gave me a tour of the resort, I think that was above and beyond my expectation.
Only down note is that there were not able to honor my late checkout request, first that this ever happen to me at a spg hotel/resort but I completely understood since the resort was fully booked. I will gladly go back.
January 3, 2012
Rated 5 out of 5 by RSACT Great hotel
We visited the resort as part of our honeymoon. Upon arrival we were upgraded (at no extra cost) to a deluxe suit, the junior suit was originally booked. The pictures do not do justice to the resort - it truly is amazing.
The private beach really adds that something extra to the experience and we were grateful that our hotel was not in Patong which is way too busy and crowded with people.
The food at the restaurants is good, while they are obviously more pricy than what you would pay at a restaurant in Patong for example. Drinks are also quite expensive.
Overall we truly enjoyed the experience and will definitely be back!
December 13, 2011
Rated 5 out of 5 by CMac Many Stays - Always improving
I have stayed at this hotel 3 times over the last year and will be heading there again this February. The hotel continues to evolve as they upgrade it and modernise it without taking away from its already unique charm. The lobby as you enter truly gives you the feel you have entered another time with it's open expanse and flow all the way to the Ocean. The staff are beyond attentive, they are helpful without being intrusive and will try to work with you on any travel, trip or tourist question you have. As for food and beverages, the breakfast is excellent with many choices from around the world and the bar by the beach serves one of the best mojitos. My only complaint is the rooms are a little older and dated, but again in keeping with the charm of the resort. I would recommend it and I expect to stay here many many times again.
January 17, 2012
Rated 5 out of 5 by Supaw Excellent
Comfortable & excellent location. The pool area is great & everything is nice & close together. Highly recommended.
September 19, 2014
Rated 1 out of 5 by AQAS Awful is an understatement!!!
I can't even begin to describe my disappointment w this property! Facility is old, and service was terrible! Upon arrival, as I was walking toward the elevator, a security looking staff jumped out behind the bush where he was hiding, and looked obviously under influence( either drunk or on something else)! For two days straight, the staff refuse to recognize my platinum status at breakfast!
January 6, 2012
Rated 5 out of 5 by Fan91 Nice Hotel with Private Beach
It was my first stay in one of starwood hotels. On November 2013, I was offered to attend a workshop which take place in this hotel. Usually workshop’s hotel is more like very efficient hotel with only sufficient room and space, but not this one. It is a large 5 stars hotel which will make you don’t want to attend any workshop when you stay there. The breakfast and lunch is great, combining local, asian, and american menu. There are so many leisure activity you can try, everyday in the afternoon, diving lesson, rock climbing, put put golf, beach volleyball, archery, etc. The place is not in the city, which is great for someone who wants a quite escape like me. The city and “crowded” beach is not too far, only 10 minutes away. The super nice thing is the private beach, again, for quite escape. Meeting room was nice, was used for 70 people seminar, and the coffee break snacks were tasty. Staff were friendly and they solved some of my problem like it didn’t happen. I wil definitely come to this hotel again if I come to Phuket. My advice: Extend your stay if you stay in this hotel for business, ask for room facing pool or beach on 3rd or more level.
December 11, 2013
Rated 2 out of 5 by Watani Spg CAT 2 at best. No SPG recognition.
Having had a very high expectation of this hotel I was greatly disappointed by numerous factors: firstly upon check-in and through out our stay there was no recognition or benefit of being a loyal SPG GOLD member. Upon checking in staff could not find my reservation, I had to provide them with a printout confirmation. Reservation was for a garden or pool view room. As a gold member I am normally offered a room upgrade or at least an enhanced room. In this case I was not even offered a pool view room which is what I had booked. Instead I was allocated a garden view room which was had probably the worst garden view of the resort. If I wanted a better garden view room, not a pool view room, just a better garden view room I would have had to wait at least an hour. I checked into to hotel at normal checkin time. Secondly the rooms are small and outdated. Bathrooms have been renovated but are also small and do not have a bathtub. The room itself needs huge improvement and doesn't offer any value for amount paid. Thirdly, house keeping did not come and make up room when called to. I would definitely not return to this hotel or recommend to anyone. It seems as if this hotel only caters for Russians. Very dissapointed.
January 26, 2014
Rated 5 out of 5 by Pahn Almost Excellent
The hotel is very good. Very clear water beach and very private too.
There are a lots of activities that you can do.
The food was excellent , at Wang Warin Thai restaurant and Ariake Japanese restaurant that i have my dinner there.
Staff at the restaurant are very friendly and talkative.
But the bad thing is the hotel operator always think that i am a trainee student everytime that i call from my mobile phone for hotel information.
April 7, 2012
Rated 5 out of 5 SIMPLY THE BEST
Our first overseas holiday with our 3 children was the best holiday ever. There were plenty of activities for two very energetic boys and plenty of pampering for our daughter and my wife. The beach and pools were both first class. The food choices were plentiful and the staff were very understanding with regards to our youngest son having a peanut allergy, he did not starve!!
The staff were extremely friendly and helpful and the service fantastic.
We are already thinking about our next trip there.
January 21, 2012
Rated 2 out of 5 by PhilP A little dissapointed
Driving in, the ground are very nice. Upon arrival it took 20 mins to be seen at check-in. Once we made it to the desk we were told that our room wasn't ready and would be a 20 min wait. We were shown to one of the bar/restaurants and given a complimentary drink. Turned into a 90+min wait. We were grateful to be upgraded to a terrace suite. Great view, massive terrace which was good. Sadly, the room had an ant infestation on 2 of the days during out stay. One strange thing was the tv was hidden behind a doorway in an area described as a lounge, and not visible from the bed. Not an issue for us as we were out everyday.
The beach and pool area were good and we didn't have too many issues getting lounge chairs. There are some ladies offering massage and guys water sports on the beach, but I believe they are not hotel employees. They sometimes don't like "no" for an answer when touting for business. The biggest disappointment was being haggled by hotel staff during the stay. This occurred twice. Once by a shopkeeper near the reception area, and once by a staff member in front of the main restaurant. This beauty of this resort is the fact you are away from the hustle and touting of Patong and too find it at the hotel by staff is unacceptable I believe.
Overall a great location. The shops and restaurant at the gate also is handy for some supplies. Sadly, we seemed to have one of those stays where things just didn't seem to go smoothly.
October 7, 2012
Rated 5 out of 5 by clary62 a pce of paradise
This hotel exceeded all expectations
July 7, 2014
Rated 5 out of 5 by Tess2 Hotel great location & friendly staff
Le meridian is a great resort hotel, but most importantly its the friendly helpful staff which give it such a high reputation. Whether it be the front deck, the restaurants, the pool & beach or the sporting venues these lovely people are ready to make your stay a true holiday. I would recommend it to all my friends
August 12, 2014
Rated 5 out of 5 by jlata Really nice place to stay!!
We went to the resort for our honeymoon trip and both of us loved this place. The food was really good and will not burn your pockets. We did miss the baby elephant due to our schedule but would definitely like to return back for more stays. The room service was excellent. The view was also really nice (pool and ocean view). The staff was very polite and courteous. Only downside was that breakfast was more or less similar everyday. Wish there were some more variations. Again this is just my perception. The private beach was very clean and was not crowded. Really nice for people looking some time off from their regular work. :)
August 18, 2012
Rated 1 out of 5 by Sam14 A disappointment
I was under the impression that the Le Meridien brand was one of Starwood's luxury lines, but unfortunately I was sorely mistaken. Frayed sheets, old towels, rusty floor drains do not represent a 5- or even 4-star hotel. The room description on the website indicated rooms were recently renovated, which suggests 5 years or more qualifies as recent. Rooms were dark, old and in definitely in need of an upgrade.
Service was either very good or very bad. I suggest avoiding the restaurant along the beach. Service in some of the other restaurants was more often than not very good. Food as well was inconsistent, again avoid the restaurant along the beach.
Following my experience here, I will think twice before booking a Starwoods hotel again.
December 26, 2011
Rated 5 out of 5 by Andee Best Hotel
It is the best places in the area
August 7, 2014
Rated 5 out of 5 by Coppo Great hotel and staff
Stayed in the hussle and bussle of a hotel in Patong for 7nights and still felt like we needed a holiday.
Le Meridien did the trick!!
Love the feeling of being in your own special exclusive hidaway with the 5 star service and accomodation.
Pools , beach, rooms and service all fantastic.
Worth paying the little extra for the overall benefits.
Will be back.
September 4, 2014
Rated 4 out of 5 by uppercase360 Great Resort with Lackluster Restaurant Service
I really enjoyed this property and its facilities: the pools are great, the private beach is wonderful, the rooms were modern, and spa services were reasonable. Patong Beach is only a short cab ride as well, so it's easy to make it to town for shopping/nightlife but far enough away to be nice and quiet.
My only negative (and reason for 4 stars) is lackluster restaurant service. Drinks going unfilled, excessively long wait times, underwhelming food quality. It wasn't uncommon to see someone complaining to the manager each night, which he attributed to short staffing, but after a week here that seemed a bit far-fetched.
I would definitely return here but avoid the restaurants.
October 2, 2013
Rated 5 out of 5 by Shir One of the best resorts
It was a beautiful hotel with good selection of restaurants and various water and sport facilities. The best parts are the private beach and the pool. With comfortable hotel and helpful guests. Only 2 things need to be improved which are the unstable shower water temperature and room electricity.
September 3, 2014
Rated 5 out of 5 by Jeffsoh78 Great Services
This is my first time staying in Le Meridien Phuket for my business trip. I am impressed with the nice location and services provided by the hotel. Especially to Sales Specialist Khun Yaowaluk(Bambi) who has provided us with excellent customer services with a personal touch which made our stay comfortable. Will definitely recommend to stay in Le Meridien Phuket hotel on my quarterly visit to Phuket.
September 1, 2014
Rated 5 out of 5 by PLeeJr I said I would return
I vacationed at this property in May 2012. At the end of my review I said that I would return. I returned to Phuket for a few days in mid November and returned to the Le Meridien Hotel. The property was very well maintained as I had remembered it. The private beach was beautiful and I stayed in the exact room I had in May. I enjoyed the daily breakfast buffet and the variety of good dining choices. This place is wonderful because you can be away from it all and get the sense of being isolated but you can also partake in all of the activities that Phuket has to offer because you're only a short Tuk Tuk ride away. The staff is awesome. i felt as if I were returning home this group made me feel quite welcome. I want to single out two people especially, Mr. Manoup the Front Office manager who remembered me by name, made me feel like this was truly my home away from home. As for the transportation I understand that my buddy Nemo who gave me great tour recommendations has moved on but she has been replaced with equally helpful Aun. In all I have twice had a wonderful time at this property. IT will be definitely be the place I lay my head when I return to Phuket.
December 12, 2012
Rated 5 out of 5 by Alex101 Great holiday resort
Stayed 10 nights at the Meridien and it has been a great stay. One of its best assets is its private beach with superb white sands and turquoise waters, always clean. A perfect place to enjoy and relax away from the crowded public beaches around Patong. The hotel is also ideally situated just a few minutes drive away from Patong, therefore you are never far from the action while being at at calm as soon as you go back to the hotel. The hotel has also a full range of facilities and specially enjoyed the spa and the tennis court. Many thanks to the nice tennis coaches for the hours spent playing. Basically, I can only recommend this hotel to anyone coming to Phuket. The only minor drawbacks would be the variety of the breakfast buffet. For a French named hotel we could expect a much bigger variety of breads and cheese... As well as a speed increase on the Internet WiFi
October 16, 2012
Rated 1 out of 5 by Alin Horrible and very dissapointed
The hotel is old - not a Le Meridien brand I'm used to seeing in other places in the world (compare to anywhere from San Francisco, CA to Vienna, Austria). The Service is horrible. There was hair in my boyfriend's noodles. The manager refused to apologize, and instead launched an invenstigation by brining the piece of hair to us in a zip lock bag. UNACCEPTABLE. Stay away.
January 26, 2012
Rated 5 out of 5 by pasnow13 Great Hotel
Hotel was very nice. Private beach was great.
July 22, 2014
Rated 1 out of 5 by AQAS Terrible is an understatement!
This is by far one of the worst hotels I've ever visited, and definitely the worst spg property! As a frequent traveler, and SPG platinum, I was utterly disappointed ! I would simply run out of time, and space if try to list all the problems. Avoid this one!!!
January 31, 2012