Rated 4 out of 5 by ms19 Good hotel in a good location
The hotel is nice and well maintained. We loved our stay here for the beach, the pool is very nice and it is located close to Patong Beach and also Karon Beach. We tried Mai Tais and Pina Coladas and were extremely disappointed, and the lunch/dinner options are also average at most. However, breakfast is good and the hotel is a short cab/tuktuk ride (or you can also walk) from many other dining options.
August 28, 2014
Rated 5 out of 5 by PLeeJr First time in Phuket will return to this Hotel
I travel very often on business and have traveled to many places and stayed in many wonderful hotels. This was my first time in Phuket and just spent 6 fantastic days (May 23-29) at this hotel. I was a little concerned prior to arriving as there are some bad reviews, but now we can see that these are simply people being petty and having far too high expectations. I had a wonderful time at the Le Meridien Phuket and found the staff very helpful.
The hotel is amazing, a little old, but very well maintained and is beautiful. The service is great everywhere and the beach is incredible, crystal clear water – one of the best beaches I have ever seen. Same goes for the pool areas - beautiful, clean and so huge you feel like you have half the pool to yourself. The food is great, the buffet breakfasts had everything you could want.
Upon my arrival I stayed in a garden view room but upgraded to the Deluxe Suite which offered a wonderfully panoramic view of the ocean and the pool. I want to especially thank the Front Office Manager Manop for the great hospitality and responsiveness his efforts made me feel very welcome and at home. I also want to acknowledge and thank Nemo at the Transportation Desk who provided excellent service going above and beyond the call of duty in arranging travel and providing great recommendations for things to do and see that were off the beaten path in Phuket. Hotel management, and more importantly, the entire staff, all deserve recognition for the fine work that they do.
Individually and as a team, their smiles, their attitude, and their attention to detail, made my vacation a break which will long be remembered.
This hotel presents and interesting dilemma, on the one hand the only drawback to the hotel is that the hotel is very isolated and you have to pay to get into Patong. On the other hand, I really enjoyed the peace and serenity and was elated to not be near a noisier party area. In sum, I and the quietness and wonderful beach outweighs the small costs for getting into town when you want to.
Overall, I was extremely happy with my hotel choice and recommend it highly. I will be back later this year!
July 11, 2012
Rated 5 out of 5 by Soccer05 TOP Hotel in Phuket
We arrived to Phuket and our driver picked us up and took us to hotel - our room was ready for us with amazing flower petals and welcome gift as it was our anniversary -Staff took very good care of us - Bedding was superior, air conditioning perfect
and the hotel was AMAZING. HUGE swimming pool and very private beach with visits from local elephant baby daily. Diving lessons on site
with daily excursions with PADI certifications and snorkeling - reasonable transportation to and from local towns - Professional Tennis Instruction excellent.
Truly a 5 Plus star hotel.
August 15, 2014
Rated 3 out of 5 by YM5214xx A single event that can ruine your holidays
We are staying in hotel Le Meridien Phuket since the 17th May. Our booking is for 10 nights.
We have decided to share a first feedback in case someone from the hotel managements will feel interested to discuss some points while we are here it is always advised in the management replies.
First, the good:
Hotel location is just something unbelievable, nice construction, beautiful design, a clear harmony. the swimming pool and the private beach are hardly to be competed by any other resort in Phuket. A very interesting variety of restaurant and snacks point for all tastes.
On Arrival, We had no wish to express as the reception staff fulfilled them all in a very professional manner. We were even offered a temporary room to rest until out upgrade to room becomes available 3 hours later
Rooms if I m not mistaken have all a sea view, large, clean, a very good housekeeping service. Also here really nothing to add.
Second, the not so good:
There is a clear difference between the staff knowledge of the resort facilities and also with the English language. not a serious issue but worth to mention (For example we have been informed that TomSom bar takes last food order at 22:30 when it is in fact 00:30)
We have been twice to the buffet dinner (Italian, then Thai). Nice and natural products (unlike in some countries in SEA where you have a lot of processed food) however, the Italian Buffet was anything except Italian and the staff maybe needs to put some effort how they serve it to you on your plate in the buffet (It looks more like a plate in a manufacturing company catering place than a 4 stars hotel buffet)
Our disappointment so far:
We have asked at the reception desk if/where we can rent a motor bike as this is one of the most easy ways to move around Phuket. Reception staff were very professional and even very clear saying that the hotel can not take responsibility as this service will be provided by external people and risk of accident or scam is pretty high in Phuket. A clear answer which we appreciated. The hotel have however a desk close to reception where you can order a transport to nearly anywhere in Phuket this desk is in the hotel premises, and the fare of the car can be paid cash or charged to your room, the cars are labeled ``Le Meridien`` very convenient service and the prices are absolutely reasonable. Now you will ask where is the disappointment... This same desk, offers motorbikes for rental. We asked for one, and they wanted to keep our Passport as Warranty... we had to negotiate hard and explain that we do not feel comfortable that our passport is hold in a drawer in that desk. We finally had to pay 5000 Bath as deposit plus the rental fees. Just curious that the hotel says we don't get involved, and in the same place you are offered this service. More shocking in my opinion is that the passport is requested as deposit, which is absolutely illegal and source of major problems (2 stolen passports Phuket ended boarding in the sadly missing Malaysian airlines flight)
Tonight is quiet hot here in Phuket (30c or 31c at night) We decided to have our dinner at the Portofino restaurant that have tables on a terrace right by the pool. We were surprised to be refused to have dinner as my T-Shirt have no sleeves. My partner had the same but the problem was only me apparently as a man. I have explained that it is very hot tonight and that they can maybe make an exception as it was really Hot, I was wearing proper shoes and no shorts, they were only 4 other customers in the restaurant and one was also having a very casual T-Shirt (In fact more casual than mine)The website of the hotel says (Smart Casual which means a neat yet informal attire) INFORMAL. We asked at reception to talk to someone in Charge as there is no one representing SPG all day, and we were informed that the manager is on Holidays and another person came to us saying he is sorry and he booked an Italian restaurant for us (Just booked) like 25 minutes from the hotel by Taxi (Which we also had to pay)
This was absolutely unacceptable behaviors, specially at a low season where you would think that 2 more customers in a restaurant that is serving only 4 or 6 people when we reached. The kind of situation that makes you pack and leave for the next 5 starts hotel.
We have reported those points directly here to the staff, not a single feedback or even apologies.
May 22, 2014
Rated 5 out of 5 by Wenhalp76 Family holiday .
We have stayed at this hotel several times, and would recommend it to everyone I know .we have four children with us and they just love it . The staff are so helpfull nothing is to much trouble.
July 4, 2014
Rated 5 out of 5 by Eddie212 What a great stay
I cannot find anything negative to say about the Le Meridian. I have stayed in many holiday resorts and hotels and this is by far the most amazing stay. I will definitely be back next year.
July 1, 2014
Rated 5 out of 5 by Jaffa Great Holiday
Lovely resort, friendly staff, restaurants good value because of 25% discount, clean, great pool area with food and beverage service. Great place for a relaxing week
August 28, 2014
Rated 5 out of 5 by NewYorker An outstanding Thai experience
Stayed here on points and must say it really was a wonderful experience. The staff were exceedingly nice. The hotel is beautiful and the private beach is a welcome respite from nearby Patong beach insanity. The room was quite comfortable and the shower was first class. The breakfast buffet is quite good, but beware that the dinner buffet I had was so-so in particular the seafood items were overcooked. The pool here is also quite nice. The one thing they could do better is have faster and more efficient front desk processes. I noticed all guests spent way too much time at the front desk getting simple tasks done. Thankfully the staff is all quite friendly and the desk is quasi-outside with open air so it wasn't too bad. Great location near Patong if you want to go out at night.
April 1, 2012
Rated 5 out of 5 by Nikita Great family resort
Love waves? Come here! Great exclusive beach with waves. Resort also has huge swimming pool, plenty of restaurants and shops. Try exclusive platinum-only champaign breakfasts at Portofino with seared tuna and more.
The only unpleasant experience were annoying mafia-like "vendors" at the beach. Hotel need to do something with this.
Also I recommend stop loud music earlier in the evenings, as I could not sleep because of this.
May 15, 2014
Rated 4 out of 5 by Embarrassed888 Okie
Staff entered into my room abruptly. Hanged a "Do not disturb" sign outside my door. Was told it had dropped. But as soon as I heard the knock on the door, I shouted out, but the staff had already entered and caused me embarrassment.
August 25, 2014
Rated 4 out of 5 by MOHAB A very good experience for family with kids for 11 days
We had a very good experience for 11 day at Phuket Le Meriden specially the kids.
The stuff were very friendly and so helpful for any request, we had 2 rooms with interconnection, housekeeping is good and tidy room facility is very good, cartoon channels for kids, cattle, 6 free water bottles for each room, bed is so comfortable, view is very nice.
A lot of Pools for adult and kids. Private beach which was my target, so it is easy to go to the beach and then the pool, no need to go out for an public beach with transportation it is in your hand and I think this is the only hotel with private beach.
Transportation to Patong (nearest downtown) is available by hotel every half hour by shuttle bus or private taxi and cheaper than the tok tok or taxi from town.
They have a wonderful kids club free and my 9, 6 and 1.5 years old kids liked it very much, a lot of activities.
Restaurants Prices for food and beverage is very much affordable.
May be the only disadvantage is there is no Halal food for Muslim you can have only seafood or vegetable pizza for lunch and dinner.
Overall our stay at Phuket Le Meriden was very very nice to think if we will go back to Thailand we will go back to the same Hotel.
August 26, 2014
Rated 5 out of 5 by AntosMc The hotel was great for our family
We had a great time here. The food was great, staff were great, pools and beach excellent and the kids had a ball. Great location as it is close to other main attractions on the island yet far enough away to be private and relaxing
August 23, 2014
Rated 5 out of 5 by Kariem7168 Best Honeymoon Destination
Best Honeymoon Destination EVER, everything was perfect, Chai and Rung from Ton Son Restuarant were the best ! Only recomendation is that more Halaal meat be served at Breakfast Buffet. We will definatley be back ASAP. Thank You and WELL DONE !!!!!
May 11, 2012
Rated 4 out of 5 by Mohitk Location is too good
Hotel is located in very good place for comfort and leisure.
August 23, 2014
Rated 5 out of 5 by MR1212 very impressed in our stay in Le Meridien
the staffs are friendly & helpful! the beach is fantastic, clean, beautiful view, with long shore, the swimming pool is spacious! the food is excellent & with lots variety of choice! kids loves the activities, and the baby elephant makes lots of fun for kids & adults! it is my husband birthday during our stay in the hotel, we felt so warm by hand drawn birthday card & the cake!! we are very impressed by staying in your hotel
August 13, 2014
Rated 5 out of 5 by alphaapollo Great hotel!
This location delivered excellent customer services. The lobby staffs were fantastic. Nick, Marco, Isabel, Jenjira, and their bosses were kind and helpful. They all made my stay enjoyable and fun. I also like to give a special thank to Jenjira Nakchanthong. See you all again soon.
October 10, 2013
Rated 5 out of 5 by Yaro Best hotel in Phuket
it was just amaising experience with Le Meridien. Best beach in in area!
August 18, 2014
Rated 5 out of 5 by YK22370 The best place for family holidays in Phuket!
Accomodation, facilities, food, staff... you will not be desappointed! You will enjoy the most beautiful beach of Phuket!
August 17, 2014
Rated 5 out of 5 by Theboua3234 A true vacation resort
First class resort with the amenities to match it.
Staff was truly awesome and quick to address your needs or request.
The private setting of this resort is a blessing after dealing with the overwhelming Patong scene.
December 26, 2011
Rated 4 out of 5 by Jacqs Great for Privacy and Relaxation
Beautiful private beach (no hawkers!!) and pools. Staff were great and attentive, food really lovely.
Internet was intermittent and frustrating as you kept having to log on rather than automatically connecting. Kids club was very good, altho kids under 4 needed parent or babysitter present which either adds expense or you end up being in the kids club yourself. Hotel provided transport was efficient and good value to get to and from the town. Overall a wonderful experience!
August 1, 2014
Rated 5 out of 5 by Kratic Location
Very good view point , clean beach
August 14, 2014
Rated 5 out of 5 by kalmemi Great location beautiful facility
Everything about this hotel was perfect!
August 14, 2014
Rated 4 out of 5 by Kevin Not Quite the Experience We Hoped For
Let's start with the good:
1. The beach is beautiful, well kept and surprisingly secluded. Probably the best feature of the hotel.
2. The staff is extraordinarily friendly and were very helpful during our stay.
But . . .
1. This hotel is big -- very big. As a result, it seems that most rooms tend to be filled on the basis of large travel groups. It's not a quiet hotel for couples, but is better suited for families with kids. The layout of the hotel seems to accentuate its tremendous size, which is not necessarily a good thing.
2. The evening shows on the stage near the center of the pool can be a bit much. I think it detracts from the ambiance of an otherwise ideal location that could be peaceful and serene. Granted, we stayed during the Easter holidays and festivities are to be expected, but I found it difficult to "get away" and find the peace and quiet I had hoped for. Again, this is probably better with kids.
3. The room was well kept and clean, but small and the air conditioning never seemed to be quite as cold as I wanted.
4. The breakfast buffet was not spectacular, but more disappointing was the Thai food in the evenings. I suspect the flavors were toned down a bit for western tourists and lacked the authentic bite of Thai cuisine.
In all, I'm afraid that I would not recommend this hotel for couples, but it would probably be OK for a family with children. In all, it seems just a bit too big and a bit too loud for my tastes.
April 5, 2013
Rated 5 out of 5 by Georgie25 Fantastic Hotel
Absolutely loved this hotel!
When we arrived we were lucky enough to be upgraded to an amazing room with a fantastic pool and ocean view, which was stunning.
The staff were all friendly and helpful.
The rooms were modern and clean.
The facilities were great: stunning pools, beach and other activities such as tennis, golf etc.
The buffet breakfast had extensive choice and was really good.
Would definitely come back here again.
August 3, 2014
Rated 4 out of 5 by Fiona Unforgettable stay, wonderful beach
Our family spent 8 days and 7 nights in Phuket, all in Le Meridien. My choice was right, from the very beginning everything was just so comfortable and pleasing. The pick up was very decently arranged. The resort is just breathtaking beautiful, cannot believe is was built in the 80s. The beach is definitely a delight and the selling point, very exclusive, clean, and tranquil. Unlike all the other beaches (Patong, Karon, Kata we all went, but non can compare to this one).
The room was just fine, nothing surprising, furniture was old and no decorations. Just like any normal room with a TV, view is messy mountain trees, if you lean out you can see part of the ocean.
Only one thing a little annoy, the toilet smells like sewer especially at night, we called every day to complain, and they gave us some essential oil to remove the smell, but doesn't work really well. And later they sent a fruit basket, thank you, but it doesn't help to get the smell away. The room isn't well sound-proof either with loud neighbours in the isle. And don't even get me started with the toilet door. It is a quiet door in day time, but at night it will suddenly turn into a noisy door, I mean a really noisy door whenever you open or shut it, it cracked like some old bad furniture and woke up my baby. But in the day time it doesn't make noise at all, so odd and freaking.
Despite the smelly toilet and noisy door, it was a very pleasant stay. Staff were nice and smiling. pool and beach was fantastic! If I come to Phuket again, I will definitely stay here.
March 11, 2013
Rated 5 out of 5 by Barty57 hotel of great quality
The hotel was perfect in every area,especially great having private beach and huge pool.
August 12, 2014
Rated 4 out of 5 by Julie2x1 Beachfront break
Very pleasant break , the resort was clean, friendly and easy to get around.
Staff were friendly and helpful
Breakfast and dinner buffet excellent food
Plenty of choice with ten restaurants to choose from
Free wifi is only available in the public areas, which is a bit poor in a 5 star resort
The booking site I used advertised that it was free in the room and when I complained that it wasn't was comped the fee for wifi in the room, happy about that.
Overall a great place to stay
July 28, 2014
Rated 5 out of 5 by Malli3 This is the best resort we have ever stayed in.
You cannot fault this resort, it has everything you could possibly want, including excellent staff. We will be coming back again.
August 11, 2014
Rated 5 out of 5 by Kylie18 Wonderful experience
This was our fourth stay at Le Meridien Phuket Beach and while there has been some lovely upgrades to facilities and rooms have had a makeover the service is second to none. The reason we have been back each time we visit Phuket is due to this service. The facilities exceed all the requirements for a wonderful holiday! It was our first time taking our young child overseas and I couldn't have thought of somewhere I felt more safe and he was treated like a king. Thank you again for another wonderful experience, we will be back without a doubt. Kylie
July 13, 2014
Rated 3 out of 5 by Hote1Inspector Great activity facilities, lovely beach but getting old and dated…
This hotel ticks all the boxes if you’re looking for a middle of the road, fully self-contained family holiday. The activities on offer at this hotel are possibly the largest available at any hotel we have ever seen… not just your usual facilities either for example, Archery, Wall Climbing, golf, basketball, football, watersports etc… The beach is sufficiently large to feel secluded and yet not give the impression of a crowded nature. The vast scope of the complex is actually quite remarkable and the pool alone stretches for the majority of it so great for kids to play around in. The rooms are bright and airy and generally everything you need is catered for…
On the negative side there were several issues… upon arrival the check-in desk failed to really even note the fact I was a Platinum guest, nor that I had stayed before and there was no room upgrade (apparently full?!?!). There was very little personal attentiveness here and the general dated feel of the hotel seemed to be reflected in the staff. Everybody was extremely polite and friendly it just all seemed like it needs a lift in all aspects. The feel to the place is old and perhaps it’s overdue a face lift and a refurbishment required. The gymnasium is full of very antiquated equipment, some of which I dare say is over 30 years old!!! Like other guests who have reviewed this hotel, our room was also extremely pungent in terms of a vile odor emanating from the bathroom area… there are some significant drainage issues it seems in one or two of the rooms. In addition we got the distinct aroma of cigarette smoke pumping through the air conditioning unit into the room… it was almost as if our room was above a staffroom of some description and everyone smoking below was having their cigarette smoke being filtered up into our room…
To conclude, Le Meridien Phuket is a decent hotel and certainly worth a visit if you feel the price reflects what is on offer… I’ve been to this hotel 3 times now and every visit appears to be the same… it’s got great activities, it ticks most of the boxes but be prepared for a dated experience with some slight annoyances along the way.
March 18, 2013