Rated 2 out of 5 by Andreas2 Service Check-In
die Bedienung am Chack-In ist absolut unbefriedigend verlaufen. Es waren nur Trainees und Azubis vorhanden, die Fragen und Auskünfte nicht geben konnten.
Es war nicht möglich zwei Buchungen miteinander zu verknüpfeb oder Auskunft über gebuchtes Frühstück zu geben.
Der Concierge-Service war teils erstklassig, teils mittelmässig.
June 17, 2013
Rated 4 out of 5 by Shepel13 Ovrall comfort features.
Overall hotel very accommodating.
June 16, 2013
Rated 4 out of 5 by Gerhard Room
I stay regularly in this hotel. I always state in my reservation that I would like to have room 801 and if this one is booked room 803 or 805.
When I arrived I was given a room on the second floor without any explanation and only when I asked the check stuff made an effort to find a room on the 8th floor. I was then given room 811.
This however did not by itself annoy me. The check in stuff then told me that room 811 is the same as 803 or 805 and even when I doubted this insisted in being wrong. I knew then that when you go down the stairs the rooms become smaller. I verified this on the map which is in each room.
To be crystal clear, if for whatever reason my preferred rooms are not available, so be it. But being treated as a stupid customer who you can tell anything just to get rid of him really angers me.
June 13, 2013
Rated 5 out of 5 by ThomasG Really Liked This Hotel
This hotel just feels right. Good location, good staff, good price point
June 15, 2013
Rated 5 out of 5 I loved everything about this hotel
Great location, wonderful room, outstanding staff. I can't wait to return. Makes me glad to be a SPG Gold member.
May 27, 2013
Rated 3 out of 5 by okay housekeeping lady's unacceptable behavior
On May 22, 2013, a housekeeping lady stayed inside of our room #821 from 1:10 pm to 2:30 pm alone. And she soiled the toilet and didn't flush well. I saw her droppings. I could not eat my lunch after that. I left the room at 1 pm. I put "please clean the room sign" outside of the door. I asked to the front desk staff that we need 2 mouthwash. She told me she will give the message to housekeeping. At around 1:10 pm, my husband went up to the room to put the printed boarding pass into the safe. My husband told me that the cleaning lady was already in the room when he entered the room. We visited nearby rose garden and came back to the room at 2:30 pm. The cleaning lady was still in the room. She still had to clean the room such as vacuum the floor. Bathroom was not all cleaned yet either, except new towels were on the rack. I went to the bathroom to use the toilet before our lunch at Shambala. I saw brown droppings were sticked to our bathroom toilet rim and toilet tissues were down there. I was momentarily so stunned and flushed repeatedly. I already talked this gross story to your evening duty manager at around 10 pm after we came back from our concert.
May 26, 2013
Rated 5 out of 5 by Robbie52 A hip, upscale hotel with in Vienna's best location
This hotel represents the very pinnacle of of what I believe the Le Meridien brand endeavors to deliver to its customers: subdued, hip and chic style, elegance and comfort, with superb and attentive service i
With a genuinely supportive and caring staff.
The service at this hotel was superb, and enjoying the benefits associated with my Starwood Platinum status, was upgraded to a wonderful suite in the 2nd floor directly across the the Avicenna Opera House. The location of this property is as good as it gets, and the room was perfectly appointed with very nice amenities and was serviced with excellent and consistent turn down service each if the 3 nights during my stay. Oh, and by the way, the shower in the main bath was WAY over the top, easily the best hotel shower experience I've ever had, with water projected from not only overhead, but at two other levels as well, providing a wonderful experience.
The breakfast buffet was easily among the best I've experienced anywhere in the world, with terrific offerings of pastries, eggs cooked to order, GREAT coffee and wonderful smoke salmon with a very nice assortment of cheeses.
May 19, 2013
Rated 4 out of 5 by BayAreaTraveler Disappointing
Public Spaces were not comfortable or useful.
Extras in the form of internet and the like unduly complicated.
Handling of late checkout absurd
June 3, 2013