Rated 2 out of 5 by SPGTravelerInBudapest Ordinarily 4 or 5 Overall...Beware of LOUD Music from Events
Ordinarily 4 or 5 Overall...Beware of LOUD Music from Events
My family and I have stayed at this Le Meridien numerous times over the last seven or eight years. Until this trip I would always rate it a four or five. While our stay started out with the very nice greeting that we've come to expect and the very nice room upgrades, we had a terrible night. I first woke at 12:30 am and heard some music, especially loud bass sounds. I managed to fall back asleep but awoke again at 1:30am, falling asleep again after some minutes. At 2:30 am I woke to the music and this time could not sleep. I phoned the front desk and found out about some event that was going on. I was told that it would end by 3am. The music actually didn't stop until 3:15am. I was offered a change of rooms, but this was quite impractical given the time and that I had my wife and four children. Actually my wife had our two smaller children in the bedroom of the suite. They did not seem as disturbed by the noise. However my two older children who were with me in the adjoining room did not get a good night sleep, stirring and waking throughout the night. The front desk person also offered earplugs. I probably would have accepted but I had to wake early to give a presentation and with the little sleep that I had gotten worried about missing the alarm. I can't imagine how it was for other guests who were on lower floors and closer to the music. We were in rooms 425 and 427, several floors above the event and the noise was still disturbing! If the hotel is going to have such loud events it should at least advise guests beforehand. What is also troubling is that after searching online I found that this event was free to the public. Is it more important for the Le Meridien to throw a super loud party and ruin the night for it's paying guests??? I would not have wasted my points, money, and suite night upgrade had I known that I would not get a good nights sleep. This situation is most unfortunate as I have to say it was the worst experience that I have had at a Starwood Property in many years. Even worse it will be the first time that I give a Le Meridien the lowest rating on the SPG survey and elsewhere. As an additional note, I posted this bad experience on social media. A friend commented that he recently had a similar experience at this hotel. He and his family had to change rooms. I still highly recommend this Le Meridien but CHECK TO SEE WHETHER OR NOT THERE WILL BE A LOUD EVENT. If so, request something as far away as possible from the bar area. I sincerely hope that loud events are not becoming a regular occurrence here as we love the hotel and try to come back at least once every year. Plus I've recommended it to countless people over the years. I should note that aside from the noise issue the rest of our stay was as wonderful as always. Also, I sent a complaint to the hotel the day after my stay. It's been five days and no reply...I hope that a Regional Manager of Le Meridien and consider telling this property to avoid holding especially loud events at the hotel.
March 28, 2015
Rated 5 out of 5 by BMGBM Excellent Stay
The one thing which really stood out in this trip was staff responsiveness and friendliness. This applies to all area - management, bar, restaurant, reception and cleaning etc. The staff really stepped up to the mark when my car was broken into by thieves by cleaning it, organising repairs and police reporting etc. This client friendly attitude has really improved over the last few years. Hotel itself is feeling a bit dated and needs some renovation. Fantastic location.
January 8, 2015
Rated 5 out of 5 by Joonhyuk Great place to stay in Vienna
It was a great hotel to stay when you visit Vienna. It has wonderful access to the old town area.
Rooms and services were wonderful and staffs were friendly, kind and helpful.
December 22, 2014
Rated 4 out of 5 by Leger This hotel has great features
About the staff too long queue to register at the front desk. I had to call for an advice and I had to wait for more than 5 mn. I asked twice to register on my SPG card which has not been done
November 27, 2014
Rated 2 out of 5 by Seattle43 Disappointing Stay at Le Meridien Vienna
As I used Starpoints for this booking, I was prepared for a slightly less than stellar service at Le Meridien Vienna. However, my experience was actually much worse than even my already lower-than normal expectations. First, I was told at check in that the room was clean. It was not. Not a huge problem; I left the hotel to allow time to clean the room. However, when I returned, I discovered that I had been moved to a different room with no notification from the hotel. I had to wait in a queue for 15 minutes just to learn where the hotel had moved my items -- including items from the supposedly secure room safe. The new room was smaller, much, much farther away from the elevator and the air system did not work. Despite my correctly setting the air controls to 18 the temperature hovered around 27 in the room. Very, very disappointed with what should have been a world-class hotel experience -- even using Starpoints.
November 12, 2014
Rated 2 out of 5 by Martincka nice location but thats all
Hotel has nice location, only 3-5min walk to the city center, but is far from LeMeridien and starwood standards. As travel professional I will not recommend this hotel to our clients, while location is the only positive point here if you pay price like this.
Bathroom is nice, but room is under the standards of LeMeridien or I had a bad luck and got room under my expectations.
Gluten free food? I would recommend to eat outside for gluten free.
November 10, 2014
Rated 5 out of 5 by jlp308 My favorite hotel!
I had a fabulous stay at Le Meridien, Wien. The staff went above and beyond to make my stay perfect. From the front desk, the bell staff, concierge desk, to Jozef in Room Service, this was literally the best hotel stay I have ever had. I travel a lot and this hotel is in the perfect location for all the places I had on my 'list' to visit in Vienna. It's a very comfortable hotel with beautiful rooms and a great list of amenities. I cannot say enough about the staff, the facilities, the location and the true dedication to guest care. Hats of to you and your efforts at this location!
November 6, 2014
Rated 5 out of 5 by jdiazgc Great location and customer service
Very nice place, location and service
October 27, 2014