Rated 1 out of 5 by Rod83 Worst hotel I have ever stayed at!
Ive been a SPG platinum member for a few years now, and I can honestly say this is the first time I have ever been treated poorly in a Starwood property. (1) SPG platinum status was not recognized (2) I was placed in a room on the first floor, SPG preferred floor is on the 4th in this hotel. (3) Room was the size of a closet. (4) Wifi and internet were not working for my entire three day stay. (5) After traveling for over 16 hours the first thing I wanted to do was sleep; however, this was not going to happen due to the maintenance crew drilling/grinding in the room adjacent to mine from 900am until 530pm.I put ear plugs in however they were not effective because the drilling/grinding actually caused the walls in my room to vibrate. (7) Calls to the front desk for a room change were not answered. (8) I placed the "do not disturb" placard on the outside of my door; however, the cleaning staff still knocked on my door and tried to open it three times before I finally got up and opened it myself in order to tell them to leave me alone and that I did not need my room serviced. Overall this is the worst stay I have had at a Starwood property. I have stayed at this hotel before and have noticed a pattern of poor treatment in regards to American customers. My colleagues and I are all platinum members, but somehow all of us ended up in rooms on the two floors were there was construction.
August 11, 2013
Rated 3 out of 5 by LuRi it can only get better next time...
Super nice welcome, friendly and courteous staff. The location is great, a little walking and you immediately reached the downtown / shopping area.
Not so nice was the noise all night long, Some humming noise.
Aswell pay 36,40 € for the Parking (for one Night). For this money i've could have park Cheaper directly in front of the door-in the parking restricted area, rather than in the dark garage with no lift.
Further with WiFi / WLAN access, there were only problems and I could not use it on all my devices simultaneously.
At least the familiar and typical Le Meridien smell was present.
August 7, 2013
Rated 4 out of 5 by Pat500 Wifi
I was surprised that the wifi access was not included in the room price.
August 5, 2013
Rated 2 out of 5 by Peter2013 Cost-benefit ratio unsatisfactory
The hotel is prettay old, dark, small room, and has a very bad cost-benefit ratio. Le Méridien might be good somewhere else but not in Frankfurt.
August 1, 2013
Rated 5 out of 5 by Madison2000 Excellent
Second time we stayed there and we love it. Location is perfect, hotel very confortable, quiet, clean. Staff excellent. This time, we travelled with our little dog and the staff was really good to help us out. If possible, ask for a room in the old wing, it is really beautiful. A great place to stay.
July 17, 2013
Rated 5 out of 5 by Biscuit01 Great hotel
The room was lovely and the staff is always excellent.mThey are very courteous and professional! The room service was very good as always.
July 16, 2013
Rated 3 out of 5 by SPG1 Entrance from parking lot to hotel is not great
The hotel has a great location - around a 20 minute walk to old town along the river. The one area where improvement is required is the access from the parking garage to the hotel, both from a safety comfort level (though there were no incidents) as well as the access itself which is dark and narrow with stairs. There is a security guard sitting at the hotel entrance from the parking garage but this only adds to the perceived safety / security issue.
June 30, 2013
Rated 4 out of 5 by FamousP Staff at this hotel were exceptional
I was impressed with the attitude of all the hotel staff at Le Meridian Frankfurt that I encountered who made sure every request was handled efficiency. The restaurant Maidre d was very friendly and pleased to serve.
June 29, 2013
Rated 5 out of 5 by Happyeater Great service
I commented to a waiter how much i had enjoyed the sweet, which had run out, even though I had had my fair share. Sitting outside he suddenly pops over to my table with extra sweets for me. How great is that!! In the service industry so many don't 'think', they respond. Anyone who thinks for themselves to offer great service in my book deserves a big thank you and congrats.
June 20, 2013
Rated 1 out of 5 by Mesaid Not good
Room was too small , the smallest room I've seen it ever
June 19, 2013
Rated 5 out of 5 by Sugah25 Service....
The staff is so pleasant and always personable....
thank you so much for recognizing me!
June 16, 2013
Rated 5 out of 5 by Nick326 Hotel staff went that extra mile
The hotel was very nice and centrally located downtown. The hotel staff was very courteous at check in. Room was what to be expected, I have stayed in a suite in the past but didn't get the upgrade this time. I was especially surprised at check out, that the hotel staff recognized by birthday and had a special gift prepared for me at the front desk. I would definitely recommend this hotel to family and friends who travel to Frankfurt.
June 13, 2013
Rated 5 out of 5 by Tinkerbell1972 Hotel is centrally located
Front desk staff was very helpful. Breakfast buffet was delicious.
June 13, 2013
Rated 5 out of 5 by ljc004 Staff is tremendous
The staff at Le Meridien is the best that I have encountered during my stays at SPG hotels. They are kind and patient with a wonderful understanding of the needs of guests. The facilities are excellent in both wings of the hotel and the breakfast that is offered sets you up for a wonderful day in Frankfurt. The food and atmosphere in El Jardin, the outside patio area, make it a wonderful place to work or relax. Overall this is an excellent hotel that is made only better by the staff.
June 11, 2013
Rated 3 out of 5 by Mike You need to stay in the new tower.
As a Platnium member I was not happy being placed in room 102 of the old tower and being told that that was an upgrade. I had associates with me and they were in the new tower and had much bigger rooms and better accommodations. My room sucked and the bed covers don't even cover the whole bed. They are to small. Definitely not like in the USA.
June 5, 2013
Rated 5 out of 5 by scot great hotel
extremely courteous and helpful staff , especially the concierge, both of them.
June 2, 2013
Rated 4 out of 5 by Froidvip This hotel has great features
I like the food there and also I really appreciate the front task help for me:) great staff.
May 31, 2013
Rated 5 out of 5 by SheriUAL Instant welcome
Upon entering the hotel is an instant welcome. I believe this is due to the beautiful calming smell and the gorgeous fresh floral arrangements throughout the hotel. I would love to know the cleaner or freshener that they use that gives that lovely smell.
May 27, 2013
Rated 1 out of 5 by yas22 Improvement needed
I was unable to use internet from my room. I reported this to the reception several times but they did nothing about it. It was only on my last day that it was eventually fixed. Noted that when I checked-in to the hotel I asked about the internet service in the room and I was told that they will give it to me free of charge.
In addition, I gave my shoes for shoe shine and requested them to be delivered to my room by 7:00 in the morning. However, they did not deliver it on time. Please note that I have had this issue with this hotel in the past and I was told that feedback will be provided to the staff. They also offered me free upgrade to the room for this stay but much to my disappointment exactly same problems were experienced.
May 25, 2013
Rated 5 out of 5 by Magdalena38 Perfect stay
Perfect location in the centre , excellent standard and comfort, helpful staff, breakfast beyond expectations, nice room design
May 25, 2013
Rated 4 out of 5 by JeffRDU Nice stay
The staff was friendly, great location and comfortable stay.
May 13, 2013
Rated 5 out of 5 by MMMaryland Excellent stay
Exceptional service, rooms, and food.
May 5, 2013
Rated 4 out of 5 by Sheronda Outstanding hotel staff!
The staff at this hotel are outstanding! I am based in the US and on day 2 of my stay, I had a problem with my curling iron. I asked the hotel staff could they purchase me a replacement curling iron and within 1 hour, a replacement was delivered to me! The concierge is fabulous and Antonia of the front desk is great at not only answering questions but also anticipating needs. Excellent staff!
May 3, 2013
Rated 4 out of 5 by Andy Needed in your room
Simple free avilable internet in the room, lobby etc so you can work on your ovn computer - missing
No possibility to heat water annd have coffe/thea in the room
The rest no problems but this realy limited part of the work thats needed to be done.
April 29, 2013
Rated 4 out of 5 by abcde Top Location
Exceptionally friendly staff and perfect location when arriving by train.
April 29, 2013
Rated 4 out of 5 by Boink Great breakfast
As one who don't like bread, I was delighted to find a chef at the breakfast buffet who would make my scrambled eggs and omelettes just the way I wanted. There is also great bacon, lots of fruits and a selection of yogurts and curd.
The Casablanca bar has Maroccan beer and great leather chairs.
My room was good, but I found the air to be very dry. A problem with the TV was sorted out efficiently. I should have asked for the shower head to be fixed as well, as it was hard to make it stay in position.
Overall a pleasant experience, much because all of the staff really seemed to enjoy their jobs.
April 27, 2013
Rated 5 out of 5 by catydid Super hotel, best location
excellent hotel, location cannot be beat -- not right at the airport, but a simple train ride a few stops to frankfurt hauptbahnhof, then walk to hotel. THus quickly reachable from FLughafen and also walking distance to the main downtown area. Great for when just arrive or the night before leaving for overseas trip. Can go running along the Main river, just 2 blocks from hotel is a nearly endless footpath along the river. Ask for a quiet room - most of the rooms have a quiet location, but a few are located with a little street noise. Fitness center is small but sufficient and open 24/7, which is unusual in Germany.
April 19, 2013
Rated 5 out of 5 by buchholzt great stay and phantasmic rooms in the modern part
it was a great stay. the hotel is near the train station and close to the city center an rhine river promenade. the rooms in the modern part of the hotel are excellent. on my next time in frankfurt i will stay again at the le meridien park hotel. thanks!
April 6, 2013
Rated 5 out of 5 by Chuck Great room
Nice location, rooms, and staff.
April 1, 2013
Rated 5 out of 5 Very good hotel
I have been visit for two days and everything was perfect, from the moment I came to the reception the kindles of the local stuff, the room is very clean, comfort. the breakfast was very good and they let me do late checkout without any extra money
March 31, 2013