Rated 3 out of 5 by anchinnk Overrated
This is a nice hotel and the room was fine. As to staff, we had nothing to do with them, so we can't rate them. The only contact we had (check-in, check-out, luggage) was friendly and polite. The restaurant (le ciel) on the top floor is seriously over-priced. The cuisine was fine but not breathtaking. The prices will definitely take your breath away. You can get the same quality of cuisine for half the price or less. Also the staff never leave you alone. Every couple of minutes one of the ten waiters came to our table and asked some question. This is not service, it is annoying. The fact tht you can see the Alster river / lake is not terribly exciting. Particularly as you can't see sunrise or sunset from the rooms. The cost did ot include breakfast. In the room there is tea and coffee but no more or better than any motel.
March 4, 2014
Rated 3 out of 5 by ueo1 Le Meridien - great location but...
appreciation for platinum members almost non-existent
March 3, 2014
Rated 4 out of 5 by dienera Excellent Reception
I want to thank you for the excellent support at the reception from Larissa Mehring. She was so helpful and I appreciated her support. Please let her know my feedback about her excellent support. All the best André Diener
February 28, 2014
Rated 2 out of 5 by Guest729 Needs Improvement!
Our expectations for an hotel in this category and the price we paid have not been met!
Noise from the street and the construction in the room above
Not enough shampoo & shower gel for 2 persons
Bath tube but no bubble foam for it
No refill of minibar on one day
Unfriendly behavior towards foreign guest
February 9, 2014
Rated 5 out of 5 by TRogers919 Exceptional Quality and Service
I have stayed at Le Méridien Hamburg on several occasions over the past few years, Without a doubt, this is my favorite SPG property in Germany. Victoria Vollrath, Guest Relations Manager and the entire Front Desk staff, made my 2 week stay a memory for a lifetime. Thank You Victoria for your gracious welcome and support. The room upgrade and the SPG Platinum recognition was also most appreciated during my long stay. This hotel is truly like a family to me and the ability to allow your independence while at the same time catering to your needs is a true welcome among hotels today. The food and drinks in both the lobby bar as well as Le Ciel were exquisite. Thank you Le Méridien Hamburg for making Hamburg a second home while away form the USA. My compliments to a most professional and accommodating staff. I await anxiously my next return to the Jewell in the Starwood Crown. Danke Schön!
November 4, 2013
Rated 3 out of 5 by Luvtrvl Poor accommodations for Women
Although the hotel is in a fairly decent location, and the staff are quite friendly and helpful, I found the rooms small, poorly accommodated and somewhat awkward to get around. Ladies, if you blow dry or use a curling iron to style your hair, be prepared to go into the entry hall and do so with the iron and ironing board! Lighting is less than adequate. Nevertheless, shower is amazing and has wonderful pressure and heat. Not up to the Le Meridien standards, in my opinion.
October 28, 2012
Rated 5 out of 5 by Peter020 Xmas 2013
Top hotel with top service and friendly, spa, breakfast, view, and the possibility with our pet a perfect Xmas stay in Hamburg 2013.
Kind regards couple and French bulldog
December 28, 2013
Rated 3 out of 5 by crb75 Nice rooms killed by inconsistency
Stayed for fours nights and overall found the hotel to be good value for the price paid but slightly disappointing.
Originally no platinum upgrade given - then after some magical typing a junior suite was found. However turns out it was basically built over the loading dock - the parade of trucks began at about 6.00 am - so I found myself back in a standard room for the rest of the stay.
By the way I think "St Georg View" is german for view of the neighbouring windows of the other wing of the hotel.
Also during my stay I had numerous minor services issues - each one minor itself but in aggregate became quite annoying. Staff also varied widely from excellent to one lady who snatched a late nomination for worse Starwood staff member of the year.
On the positive the room is a good size and despite some visible wear and tear on the floors and walls is in very good condition. Large quality LCD TV, iPod dock and iron are also included in the room. The mini bar in the room also included a free bottle of still and sparkling water (in theory) replaced everyday. Newspapers are supposedly available around the hotel - I never saw one - although some guests did appear to get them delivered to their room in the mornings. Maybe next stay I will reach the lofty heights of being newspaper worthy.
Good sized bed, maybe a bit firm for some, but with good quality linen. The true star of the room is the bathroom. Separate walk in shower with high pressure multi directional jets, a huge stand alone soaking tub is also included. Toiletries in the standard rooms are the typical low end le meridien brand. Part of the minor service failings also included random arrival/disappearance/replacement of the toiletries. It apparently took two nights for me to earn the right to have body lotion provided but after night three I had my mouth wash privileges revoked!
Location is about a 5 -10 minute walk to the main train station and 10 - 15 walk to the main shopping district. I didn't mind the location and some parts of St Georg can be quite pleasant - however I think the location is more suited to the warmer months.
In short I found the hotel to have widely fluctuating quality of staff, a lack of attention to detail but good standard rooms and arguably the best standard bathroom in Starwood's Germany portfolio. Like many things in life it comes down to money - this property can often be extremely competitively priced in which case the price to quality ratio makes it a serious contender.
October 31, 2011