Rated 3 out of 5 by Poulette Nice view from the rooftop
The view from the roof terrace is very nice. The concierge was very friendly and helpful. Within 45 minutes you're at Karolinen-Viertel or St. Pauli. However he receptionist did not know what "spg" means (she had only started 2 days prior) and although I had called the hotel prior to our arrival to inform them, the bed was not fit for a 2 m person, so sleep was very uncomfortable as they were unable to fix it. Apart from a few delightful and kind people, staff was terribly unfriendly and not helpful. The construction site next to the hotel also did not ensure we were thrilled about the whole experience.
June 2, 2015
Rated 5 out of 5 by Starpoint234 They Treat Platinum Member very well
The concierge was very helpful with planning our trip. She gave us discount access to restaurants and shows us the best places that we must visit.
May 16, 2015
Rated 4 out of 5 by AMINKAZI This Hotel is Centrally located and has a great Lake View
Highly Recommended ! This Hotel is Centrally located and has a great Lake View. At walking distance to a biggest Mall and shopping area.
April 4, 2015
Rated 5 out of 5 by RODNEY17 Great value and superb views
Hamburg is a wonderful city to visit and this hotel only enhances your positive views of the city.
The hotel enjoys a premier location on the Lake and easy walking distance to the old town.
The rooms are not large but scrupulously clean, extremely quiet and particularly functional and all lake facing rooms have a small balcony.
Breakfast is a highlight - quality matched with great varieties on the buffet enjoyed on the 9th level.
Parking is not cheap but on site and very convenient.
The business lunch superb and the bargain meal of Hamburg.
Would not hesitate to stay again !
March 10, 2015
Rated 1 out of 5 by Rabe33 Hospitality? Not here!
Check in: not one friendly or personal word, there was one concern of the two ladies, and one concern only: get creditcard, check credit card, validate credit card - and validate credit card again.
(btw: the etire stay was payed upfront already)
Room: beautiful long black hair right on the pillow, someone could think it was placed there on purpose, there could not be a spot where to see it better. Connection room to bathroom broken, heavy metal door sill hanging down, held by the already ripped tapestry only.
Areas behind the freestanding bathtub not been cleaned for a long time, dust, dirt and a lot of hair - gross! Room very worn down in general, not a hint of luxury anywhere.
Next morning breakfast: my teenage chlidren arrive at breakfast area first and get kicked out of the breakfast room because there is no credit card deposited!! Breakfast person does not even make effort to contact reception to find out that room and breakfast had been paid for already, (and credit card triplechecked)
Zero reaction to my complaint about this incident, all was offered was a glas of prosecco at breakfast - which was available there anyway for everyone - you got to be kidding me!
Breakfast quality overall poor for the segment and price, fresh eggs or omelett has to be paid extra (breafast is EUR 30.- already)
Check out: no question about the stay, no mentioning of complaint, nothing.
Wi-Fi EUR 6.- per hour
If you are looking for the least bit of hospitality, go elsewhere!
December 3, 2014
Rated 5 out of 5 by Gilbern Best Le Meridien ever stay!
Great food, lovely and beautiful view over the Alster lake, nice and pleasant room.
Location is great fantastic.
October 23, 2014
Rated 5 out of 5 by PeteB65 Hamburg 2014
Second stay at this fine hotel. Very friendly staff. Great bar and restaurants. Clean and comfortable rooms. Easy access to transportation and short walking distance to shopping and dining.
September 15, 2014
Rated 4 out of 5 by RSA22 Ideal location and meets SPG standards
The hotel meets every expectation of a business traveler. It is a convenient and central location. The staff is attentive and the facilities comfortable. Also desired is the location on the lake that allows for an opportunity to get a run/walk next to the water.
September 14, 2014