Rated 5 out of 5 by PeteB65 Hamburg 2014
Second stay at this fine hotel. Very friendly staff. Great bar and restaurants. Clean and comfortable rooms. Easy access to transportation and short walking distance to shopping and dining.
September 15, 2014
Rated 4 out of 5 by RSA22 Ideal location and meets SPG standards
The hotel meets every expectation of a business traveler. It is a convenient and central location. The staff is attentive and the facilities comfortable. Also desired is the location on the lake that allows for an opportunity to get a run/walk next to the water.
September 14, 2014
Rated 5 out of 5 by ATLien Great hotel in great location
We stayed in this hotel for the Easter weekend. The property is in an excellent condition with nice modern rooms incl. a nice view of the Alster. The location is within walking distance of the central station and hence it is easy to reach any point of interest with public transport. In addition, hotel guests can use Alster commuter ships to Jungfernstieg (main shopping area) for free.
On Easter Sunday staff had placed little baskets with Easter candy in front of all the rooms - a truly nice service!
August 24, 2014
Rated 5 out of 5 by TravelerAli From the best hotels I have been to
Simply excellent. Excellent staff (specially our experience with Mr. Maximilian Reisert and Mr. Andreas Kirsch), excellent room (the view, the design, the facilities.. we stayed in a suite with Alster view), excellent food, excellent service, excellent everything :)
The distance to the center will take you around 10 to 15 minutes walking, and 5 minutes to the train station.
August 23, 2014
Rated 3 out of 5 by Luvtrvl Poor accommodations for Women
Although the hotel is in a fairly decent location, and the staff are quite friendly and helpful, I found the rooms small, poorly accommodated and somewhat awkward to get around. Ladies, if you blow dry or use a curling iron to style your hair, be prepared to go into the entry hall and do so with the iron and ironing board! Lighting is less than adequate. Nevertheless, shower is amazing and has wonderful pressure and heat. Not up to the Le Meridien standards, in my opinion.
October 28, 2012
Rated 4 out of 5 by AldermanDvB Good but too Modern_DvB
This hotel is clean with a few exemplary staff, and a few that merely meet my high expectations. Still great, but in this competitive market, perhaps not good enough.
The room is nice, but the privacy is limited due to the modern efforts, such as sliding glass rather than a standard wooden bathroom door.
August 22, 2014
Rated 4 out of 5 by Cameo2012 le Ciel restaurant - great view, great sommelier service
The hotel is really nicely located at the waterfront. Great view on the "Alster" also from the roof top restaurant "LeCiel". The food is ok but you should definitively ask the sommelier for a good wine recommendation. She is really knowledgeable and may have a great Wine recommendation, too. The staff is highly motivated and professional from reception to restaurant. The rooms a nicely furnished. A pinch of salt is the cleanliness of the room. Had first a heavy smokers room even though it is a non smoking hotel and when changed to the second, even that one was not perfectly clean. But overall a good hotel. If you do not stay there, just do there for lunch or dinner and enjoy the view.
July 24, 2014
Rated 4 out of 5 by Lls2001 Enjoyed my stay
Stayed in the presidential suite. Just a few cons. Noisy room because the restaurant is above the room. Also, internet service is very expensive and if one is staying in the presidential suite, at least the internet should be at no charge.
Pros- very spacious room, but I've stayed in the panoramic suite before and it is quite spacious as well. The room was clean although housekeeping was a little stingy on the towels. The amount of towels were for one person rather than two. However, housekeeping was quick to bring more. This is a nice hotel and I would recommend. Big issue is the cost if internet charges even for SPG members.
June 30, 2014