Rated 5 out of 5 by PeteB65 Hamburg 2014
Second stay at this fine hotel. Very friendly staff. Great bar and restaurants. Clean and comfortable rooms. Easy access to transportation and short walking distance to shopping and dining.
September 15, 2014
Rated 4 out of 5 by RSA22 Ideal location and meets SPG standards
The hotel meets every expectation of a business traveler. It is a convenient and central location. The staff is attentive and the facilities comfortable. Also desired is the location on the lake that allows for an opportunity to get a run/walk next to the water.
September 14, 2014
Rated 5 out of 5 by ATLien Great hotel in great location
We stayed in this hotel for the Easter weekend. The property is in an excellent condition with nice modern rooms incl. a nice view of the Alster. The location is within walking distance of the central station and hence it is easy to reach any point of interest with public transport. In addition, hotel guests can use Alster commuter ships to Jungfernstieg (main shopping area) for free.
On Easter Sunday staff had placed little baskets with Easter candy in front of all the rooms - a truly nice service!
August 24, 2014
Rated 5 out of 5 by TravelerAli From the best hotels I have been to
Simply excellent. Excellent staff (specially our experience with Mr. Maximilian Reisert and Mr. Andreas Kirsch), excellent room (the view, the design, the facilities.. we stayed in a suite with Alster view), excellent food, excellent service, excellent everything :)
The distance to the center will take you around 10 to 15 minutes walking, and 5 minutes to the train station.
August 23, 2014
Rated 4 out of 5 by AldermanDvB Good but too Modern_DvB
This hotel is clean with a few exemplary staff, and a few that merely meet my high expectations. Still great, but in this competitive market, perhaps not good enough.
The room is nice, but the privacy is limited due to the modern efforts, such as sliding glass rather than a standard wooden bathroom door.
August 22, 2014
Rated 5 out of 5 by noguns great hotel at a great location
Very tasteful rooms, the suites have a phantastic view of the Alster. Nice staff (they were all nice, some of them very competent, a few not so competent). At checkin I mentioned that my mother's birthday is coming up and they left a very tasty cake in her room for her birthday, I thought that was a really nice gesture. Great breakfast with a great view. The location is very convenient, in walking distance to the central station and part of the St Georg quarter with lots of restaurants and shops.
August 9, 2014
Rated 4 out of 5 by Mattel Best hotel in Hamburg
Being a heavy business traveller, I have stayed in many hotels in Hamburg. All things considered, I would rate this as the best hotel in town.
August 16, 2014
Rated 4 out of 5 by Cameo2012 le Ciel restaurant - great view, great sommelier service
The hotel is really nicely located at the waterfront. Great view on the "Alster" also from the roof top restaurant "LeCiel". The food is ok but you should definitively ask the sommelier for a good wine recommendation. She is really knowledgeable and may have a great Wine recommendation, too. The staff is highly motivated and professional from reception to restaurant. The rooms a nicely furnished. A pinch of salt is the cleanliness of the room. Had first a heavy smokers room even though it is a non smoking hotel and when changed to the second, even that one was not perfectly clean. But overall a good hotel. If you do not stay there, just do there for lunch or dinner and enjoy the view.
July 24, 2014