Rated 3 out of 5 by London50 Great location but let down by room condition.
This hotel is in a great location close to town and the train station. The staff are friendly and efficient and the food and drinks are great. However, I was disappointed in the lack of cleanliness in my room. The mattress smelled musty and the pillows were far too soft. I asked and was given more pillows but these too were too soft. The carpet and floor around the edges of the room and behind the free standing bath were dusty and obviously had not been cleaned for some time.
The general decor of the hotel and rooms is modern but the plain walls and wood fittings were marked and scuffed in all areas and made it look like a two or three star hotel.
The concierge desk was not always manned and I only ever saw a doorman once in my three day stay so had to call for taxis and find information out for myself.
There is a new building being constructed next door and there was a lot of building noise and drilling first thing in the morning from 7am just as I was getting up.
I would return to the hotel for the location and staff but the condition and cleanliness needs to be addressed as it certainly doesn't match the brand promise.
August 6, 2015
Rated 5 out of 5 by Brad1000000 Classic Le Méridien
This is a classy hotel just off the Lake in a neighborhood setting not far from the heart of Hamburg. It is very well maintained and full featured except it lacks a club lounge. Parking is expensive (€24) for its location and you can leave the car on the street nearby for low cost or free.
The breakfast buffet is a good choice for the platinum amenity but it's pricey otherwise. There are great meal options a block or so away, including Frau Mouller.
Platinum also received a nice junior suite upgrade though no view of the lake. Service was exceptional all around, but it should be for the price.
Though no other spg properties are currently in Hamburg, I would definitely return to stay again.
July 4, 2015
Rated 3 out of 5 by Poulette Nice view from the rooftop
The view from the roof terrace is very nice. The concierge was very friendly and helpful. Within 45 minutes you're at Karolinen-Viertel or St. Pauli. However he receptionist did not know what "spg" means (she had only started 2 days prior) and although I had called the hotel prior to our arrival to inform them, the bed was not fit for a 2 m person, so sleep was very uncomfortable as they were unable to fix it. Apart from a few delightful and kind people, staff was terribly unfriendly and not helpful. The construction site next to the hotel also did not ensure we were thrilled about the whole experience.
June 2, 2015
Rated 5 out of 5 by Starpoint234 They Treat Platinum Member very well
The concierge was very helpful with planning our trip. She gave us discount access to restaurants and shows us the best places that we must visit.
May 16, 2015
Rated 4 out of 5 by AMINKAZI This Hotel is Centrally located and has a great Lake View
Highly Recommended ! This Hotel is Centrally located and has a great Lake View. At walking distance to a biggest Mall and shopping area.
April 4, 2015
Rated 5 out of 5 by RODNEY17 Great value and superb views
Hamburg is a wonderful city to visit and this hotel only enhances your positive views of the city.
The hotel enjoys a premier location on the Lake and easy walking distance to the old town.
The rooms are not large but scrupulously clean, extremely quiet and particularly functional and all lake facing rooms have a small balcony.
Breakfast is a highlight - quality matched with great varieties on the buffet enjoyed on the 9th level.
Parking is not cheap but on site and very convenient.
The business lunch superb and the bargain meal of Hamburg.
Would not hesitate to stay again !
March 10, 2015
Rated 1 out of 5 by Rabe33 Hospitality? Not here!
Check in: not one friendly or personal word, there was one concern of the two ladies, and one concern only: get creditcard, check credit card, validate credit card - and validate credit card again.
(btw: the etire stay was payed upfront already)
Room: beautiful long black hair right on the pillow, someone could think it was placed there on purpose, there could not be a spot where to see it better. Connection room to bathroom broken, heavy metal door sill hanging down, held by the already ripped tapestry only.
Areas behind the freestanding bathtub not been cleaned for a long time, dust, dirt and a lot of hair - gross! Room very worn down in general, not a hint of luxury anywhere.
Next morning breakfast: my teenage chlidren arrive at breakfast area first and get kicked out of the breakfast room because there is no credit card deposited!! Breakfast person does not even make effort to contact reception to find out that room and breakfast had been paid for already, (and credit card triplechecked)
Zero reaction to my complaint about this incident, all was offered was a glas of prosecco at breakfast - which was available there anyway for everyone - you got to be kidding me!
Breakfast quality overall poor for the segment and price, fresh eggs or omelett has to be paid extra (breafast is EUR 30.- already)
Check out: no question about the stay, no mentioning of complaint, nothing.
Wi-Fi EUR 6.- per hour
If you are looking for the least bit of hospitality, go elsewhere!
December 3, 2014
Rated 5 out of 5 by Gilbern Best Le Meridien ever stay!
Great food, lovely and beautiful view over the Alster lake, nice and pleasant room.
Location is great fantastic.
October 23, 2014