Rated 2 out of 5 by APV01 High Hopes But Disappointed
I got a large suite for my stay. While the hotel facility in general was very nice and the room was nicely decorated, the responsiveness of the staff was poor.
First - the air conditioning in the room was broken and was never fixed despite the fact that I had made several calls over the course of my stay. I finally mentioned this to the front desk who acknowledged that they were not being responsive and offered to move me to a new room on the day that I was checking out! Why could they not have done that when I first called?
Moreover, the couch in the living room area had a cigarette burn on it that was never taken care of. The value was not there for the price of the suite.
July 25, 2014
Rated 2 out of 5 Very rude staff
My little girls wanted to eat noodles after a long journey with jet lag etc. the bar manager said can't eat anywhere in an open lobby. Never heard of such a thing in my entire life travels.
July 28, 2014
Rated 5 out of 5 by Ral78 Excellent location
I love the location of this hotel, I stayed there 8 years ago and when I had to visit again Munich, I immediately booked this hotel because of previous good experience. I recommend it to all...
July 27, 2014
Rated 2 out of 5 by travelmax1029 Service Needs much improvement
I am a Platinum Starwood member and stay almost exclusively at Starwood properties around the world and have done so for years. Almost all of the Starwood properties I stay at are very good to excellent. However the Munich Le Meridien, was a big disappointment. The biggest room for improvement is clearly in the F&B area. The staff are obviously undertrained and seem very inexperienced. Of the four times we used either the bar, restaurant or room service, all of the employees consistently got the very simple orders wrong multiple times. It got to the point where we were just expecting the service to be bad and sloppy. This location clearly needs a new F&B manager because there is no service culture there to match the brand's expectations. This location is also either understaffed in the lobby/desk area and/or the general manager is not on top of things either. I must assume that this location either is performing badly due to low revenue and has had to cut experienced employees and leaving the business understaffed on purpose. This is the first time that I have ever said I would not recommend a particular Starwood Hotel. I can't believe that the regional management hasn't figured out that they have a problem here.
July 25, 2014
Rated 2 out of 5 by martybro45 Shower Overflowed
The drain in the shower was clogged and flooded the bathroom. Had to change rooms which was a nuisance that was not needed. Staff responded well to problem and worked it out quickly
Breakfast and lunches were not as good as in past years.
July 23, 2014
Rated 4 out of 5 by Menzie Great Product, Concierge/Porters disappointing
Returning to this Meridien for several years, this was the first time I really was disappointed by the porters & Concierge service. Upon arrival no effort was made to assist with luggage. Same on departure (conveniently looking away). How about considering a service to assist clients catching a train to take luggage across to track? Concierge gave incorrect advise, recommending a taxi, whilst the tram would have been there with 2 stops. Taxi stuck in traffic due to building site. Sincerely hope that this non-attentive and somewhat arrogant attitude was a once off - The hotel made up for the above inconvenience by assisting perfectly and efficiently with some left behind property which was quickly found, dispatched and arrived at other hotel shortly - thanks to Carina Wimmer, Guest Services Agent. Otherwise a great location, if one needs to catch the train or needs to be close to the "Innenstadt", as well connected with the U-BAHN.
July 20, 2014
Rated 2 out of 5 by Raj33 Needs improvement, training. Disappointing experience.
Below average stay.
Carpets not vacuumed in Room when I checked in. The pattern is very busy, so it can hide dirt, but I saw particulate and string. Also not vacuum second day.
LOTS OF BILLING ERRORS. At checkout, charged for 5 days parking, but only stayed 3 days.
Also, double charged for Internet on bill. It was listed clearly under each days room rate, but also charged additional on bill for 3 days. Very obvious on bill.
Staff not reviewing bills for accuracy. I felt awkward arguing with checkout person until bill was fixed.
Would not stay here again or recommend, A low trust staff who does not care about guests.
August 7, 2013
Rated 5 out of 5 by John2765 Great Option for Munich
Dagmar Zechmann, the GM, went out of her way to make our visit a memorable experience. We had shared with her that we were traveling with our teenage children to celebrate our 20th wedding anniversary and she treated us very well. We were put into two beautiful adjoining rooms. A couple of hours later room service knocks and in comes champagne, fruit, etc. Further, the Concierge, Georg, recommended an excellent restaurant for our last dinner in Europe. Le Meridien personnel were welcoming and it was an excellent way to end our trip to Europe.
July 14, 2014