Rated 2 out of 5 by EsAre A Disappointing Stay - Needs a Serious Remodel
Friendly staff, but our thoughts were that the facility was not acceptable for a LeMeriden.
The front desk staff were very courteous, the room was large and the pool was very nice, but almost everything else encountered was borderline unpleasant. Frayed carpet, hot with no moving air, the corridors are unpleasant. The same for the breakfast experience. The internal courtyard view of an office building was not so nice. Poor water pressure, a shower door that would not close. I need not go on. We were happy we were only staying one night.
July 4, 2012
Rated 3 out of 5 by Apecalvin Transportation Hub; but not necessarily the perfect location
If you've been reading the reviews, you would know by now that everyone raves about the location of this hotel. Note, however, that it sits right opposite the main train station, hence it is essentially a transportation hub. The historical, cultural and shopping hub of Munich (Marienplatz) is a good 15-minute walk away. Within your immediate vicinity, there are a number of eateries (pizzerias and such) inside the train station complex, a few uninteresting souvenir shops, and little else. And if you're wondering why there isn't a photo of the hotel's exterior on its website, it's because of the cheap souvenir shops that share the same building and street-front as the hotel.
I think this hotel also needs to seriously relook its platinum recognition. I wasn't offered a suite upgrade, but that's OK, my courtyard-facing room was comfortable enough, though a tad smaller than I'm used to. But in the absence of an Executive Lounge, a nightcap in hotel lounge might be a nice touch. This was the arrangement in the last Le Meridien I stayed in, and it made a nice difference, coming back to the hotel every evening.
December 10, 2013
Rated 5 out of 5 by Steph12 This hotel has location, amazing service and so much more!
The Le Meridien's location is perfect. The train station is almost across the street and makes it very convenient and quick for travel. My room was not ready when I arrived, but the staff offered to store my luggage while I went to explore the MarienPlatz area only a short walk away. The front desk at check-in were wonderful and handled everything. I was upgraded to a beautiful suite that was very spacious and had a lot of natural light. I highly recommend the spa and pool/sauna. The services provided and the facilities were much larger than I expected. If you are looking for a facial or a massage, I highly recommend Marta! The concierge and the front desk staff were amazing. They answered all of my questions about directions, transportation and places to see. I look forward to my next stay at the Le Meridien in Munich.
March 29, 2012
Rated 5 out of 5 by blarmon Great staff, great location
Easy check in process. SPG Platnium recognition and room upgrade. Evelyn had some breakfast vouchers and a kind note delivered up to my room. Room 641 didn't have a view but was very large, separate tub and shower. Small walk in closet. I had breakfast in Le Potanger both days and was very pleased. Europe knows how to do breakfast! Cool bar if you want a coffee anytime or a nightcap. I bought a subway (MVV# ticket from the hotel for convienence purposes. Easy walk to the main square (Marienplatz), multiple beer halls. Also the main train station across the street is great for local food and drinks. I used the fitness center and although it was small, it was adequate. I saw many guests using the spa, sauna and pool but I did not. If I ever return to Munich I will absolutely stay here again. This is my second Le Meridien stay in two weeks and I'm impressed.
March 17, 2013
Rated 4 out of 5 by ChristopheG Excellent City Hotel
Close to central station, all expectations were met
February 19, 2014
Rated 1 out of 5 by LAJim Comfortable but lacking in disclosure about construction work
I have stayed here before, and find the rooms, the lobby and lobby bar to be very comfortable.
Upon checkin around 8pm, I had already been flying/traveling 18 hours, so I was very tired, and needed to sleep.
The bed was very comfortable, the room facing the quiet courtyard, but......during the morning through the afternoon, as I was TRYING to sleep, there was intense hammering and drilling into concrete for hours in what seems to be direct line with my room. It was as if I was in a dentist chair for 5 hours.
I went to my late afternoon and evening business meetings, and returned mid evening. I mentioned the noise to the front desk, and they offered to move be, but I preferred not to, since I was to be up early and flying out. as ab alternative they revered my 2 days of internet charges.
In retrospect, I find their non-disclosure of the expected work going on to be totally unacceptable and would cause me to to recommend this hotel to anyone.
February 19, 2013
Rated 4 out of 5 by Dezigngrrl Oktoberfest in Munch
This hotel was centrally located, right across from the bustling train station (keep your windows closed if you want to sleep at night!) and was stylish, comfortable, and friendly. Our only concerns were with check-in, which took them multiple hours for our room to be ready, and once it was, our luggage wasn't there.
October 7, 2012
Rated 4 out of 5 by Andrew09 Munich Christmas
I stayed with my family over Christmas and had a wonderful time in fabulous Munich. Hotel was good with everything you would expect from Le Meridien and the concierge Georg was superb in recommending sites and bookings tickets. However, our stay was somewhat spoilt by an awful experience in the hotel restaurant on Christmas Eve for a gourmet dinner. The staff were unprofessional and forgetful of our order, our main course arrived cold, which we returned and when it came back the goose was dry! The service was so slow that we refused pudding and cancelled our booking for Christmas Day, deciding to eat elsewhere.
December 29, 2013
Rated 5 out of 5 by maheen5081 Great Boutique Hotel and Fantastic Location
Have ZERO complaints about this hotel. Loved the interior, location, staff, and the food in the bar was lovely as well.
I would definitely stay here anytime I am in Munich. Also check out the grand central station across the street for great street food!
October 18, 2012
Rated 5 out of 5 by Yoram Great hotel
I'm coming to this hotel few times a year for the last 10 years. The staf is very friendly and helpful. The room is always very clean and comfortable. Breakfast is excellent .
The hotel has central location.
March 30, 2013
Rated 5 out of 5 by SirChris Would definitely stay at again
Centrally located, excellent staff, large comfortable rooms...what else would you want? Perfect if you're coming in by train, it's across the street from the train station. You can walk to all of the major Munich sites or walk outside and catch the tram to things outside of town. The restaurant is amazing for both breakfast and dinner and the prices (at least for dinner) are on par, not overly inflated like many other hotels.The staff are all extremely friendly and want to help with any issues or questions you have. We'll definitely be back. Oh and check out the pool/spa/fitness area.
August 2, 2012
Rated 5 out of 5 by FrankieT3 Excellent
I have stayed here several times and have been very happy with the service, the location, and the room. The staff is very courteous and helpful, particularly Sasha who checked me in.
September 28, 2012
Rated 5 out of 5 by Gmwaldron Amazing hotel and exceptional service
The hotel is fantastic and just steps away from the Munich HBF. The staff was extremely helpful and professional. Will definitely stay at this property next time I'm in Munich.
October 15, 2012
Rated 5 out of 5 by Cam0310 He went out of his way
Herr "F" at the front desk provided exceptional service to me. He went out of his way to help me connect with a friend via my cell phone. All the staff was very courteous.
November 29, 2012
Rated 5 out of 5 by Silvia Excellent
Very friendly and welcoming staff, big rooms, good pool, food (room service, breakfast) was very nice. Great location, just few steps from the central station.
March 5, 2013
Rated 4 out of 5 by Commish203 Ideal Location; Lovely hotel
We had a lovely time. Would have liked to have a clock radio in the room.
December 16, 2012
Rated 5 out of 5 by ChicagoJohn Very nice
We stayed 6 nights using points during Oktoberfest. Overall, we were very pleased with this hotel and its staff. Our room was not ready on time, but the front desk comped us for drinks at the bar (the hotel appeared to be extremely busy, understandably). The location is second to none. Ten minutes in one direction is the Town Center/Marienplatz, and 10 minutes in the other direction is the Oktoberfest grounds (10 minutes as in 10 minutes walking). The train station is directly across the street, allowing easy access to the outskirts of the city or the airport. I noticed some other reviews mentioning that the area looks a little run down around the immediate area of the hotel; this may be true, but keep in mind that Munich is an extremely safe city, and never once did I think the hotel was in a "dangerous" area.
Our room was quiet and very clean (we got upgraded to a Junior Suite facing the courtyard). We also chose breakfast as the SPG Platinum welcome amenity...trust me, go with the breakfast option instead of the points, as it is a much better value. The breakfast spread is nice with your typical "American" breakfast of bacon and eggs, but there is also a spread of breads, fruits, and meats/sausages.
I'd recommend this hotel to anyone looking for comfort/convenience in Munich. If we ever return to Munich, this will definitely be our choice again.
October 7, 2012
Rated 5 out of 5 by RJH62 Excellent location across from main train station
The hotel met or exceeded my expectations in almost every dimension. Staff was great at recognizing my as a Starwood member. I recieved a very nice upgrade. Rooms were very comfortable and clean. Even though we had a room that faced the main street, we did not find it noisy. Internet worked just fine. EXCELLENT location across from train station - we had lots of luggage but managed quite fine using the rail system to and fromt he airport. Only disappointment was the gym facilities were rather weak (pool was fine) but workout area not what I would expect. However, used this very little as we did a lot of walking to the local sites.
May 7, 2013
Rated 3 out of 5 by Winner No WiFi is a deal breaker
Hotel is in a great location. Very convenient to the train station, the Augustinerkeller, and the Marienplatz.
Breakfast buffet was overpriced and about average. Staff, however, were outstanding, so this made up for the limited selection.
The biggest problem here though is no wifi in the rooms. This is totally unacceptable. They also charge for wifi in the lobby, which is just crazy. I will not stay here again because of this.
The A/C in my room did not work well. Fortunately, I was able to open the window.
Finally, do not get a room near the elevators. The one nearest to the room makes a clunking noise that goes on all night!
April 21, 2012
Rated 4 out of 5 by betsyw Great Contemporary Atmosphere . . . but
We enjoyed the contrast from the vintage hotel we'd stayed in the night before. Contemporary furnishings and art had just the right amount of edge. However, paying for internet access? Dislike! And there was mold around the base of the shower where it met the tile and glass sides. Informed the desk when we checked out, it would have been nice to have been offered a couple hundred points to compensate, but no.
January 27, 2014
Rated 5 out of 5 by DimiGau Loved everything about the hotel and the city
I stayed with my girlfriend during the first weekend of December to visit the city centre and the Christmas market. Service was excellent at reception, the bar and restaurant. We stayed in a Deluxe Plus Room which was very comfortable and nicely furnished. Dinner at the restaurant was good and the bar seemed very busy and vibrant at night. We also enjoyed complimentary access to an exhibition in the city centre which is a nice plus. Only thing is that we had to ask for it (because we knew Le Méridien hotels offer access to some exhibitions) as reception didn't mention it at check-in. Overall, excellent stay and I would definitely like to stay here again when visiting Munich.
December 5, 2012
Rated 4 out of 5 by Thierry67200 Very good excepeted messy breakfast
Hotel meets le Meridien high quality standard, especially since the renovation work is completed. Sound insulation, air conditoining anf bed comfort are excellent, making a really resting night possible.
However the breakfast area remains a really weak point, with a complete disorganization at all levels, from (do it yourself) coffee to cold and hot dishes. Orange juice is really low quality, and the overall seating map does not allow nice circulation of customers. Waiters are disorganized, they are having a bad time cleaning the tables, responding to client needs and preparing for the next wave of customers. If only I could, I would walk down to the next Ibis hotel to get my breakfast.
October 22, 2013
Rated 5 out of 5 by MrMac Excellent Location
Arriving by train, we were able to WALK right across the street to the hotel upon our arrival. The hotel representative at the check-in desk volunteered to give us a city map and noted some areas of interest.
Our room was larger than most, especially for European rooms, and the bathroom had a separate shower and bathtub; nice accommodations.
The hotel is very close to the pedestrian walking area with many restaurants and shops, etc. For sightseeing, the tours leave from in front of the train station, which is across the street from the hotel. All around, GREAT location!
December 2, 2013
Rated 5 out of 5 by ditting Great hotel. Great location. GREAT staff.
Stayed six nights, and cannot wait to go back. Very clean hotel, located across the main train station, and close to subway and tram . We were upgraded to a newly redecorated room, that was very well decorated and quiet.
The staff was extremely accommodating and friendly. The only complaint was that the rooms had NO Wi-Fi (yet), but had cable. We had to go to the lobby or bar to use the Wi-Fi on our I-Pad.
Minor problem compared to all the other positives.
June 2, 2012
Rated 4 out of 5 by KathLon37 Very good city centre hotel.
> Good location
> Pleasant atmosphere / interior design
> Spacious bed-rooms with good, well-functioning facilities
> Very good breakfast
> Not all arrangements were initially as booked, however quick action was taken to rectify the situation, which was great and much appreciated, and is proof for a five star service!
January 21, 2014
Rated 4 out of 5 by wjhawaii munich le meridian
We stayed 4 total nites total (may 7,8,9,19).
this is also our first time in munich. Overall our "gold" sevice was excellent. Check-in staff was most excelent, answering our questions and meeting our requests. The baggage porters were also top notch giving us direction and helping us with cabs.
Only a couple poor impressions we got were one of the younger concierge was very abrupt, arrogant and rude to us and made us feel uncomfortable with asking him for directions or help. After encountering him we sought help from the check-in crewLocation to main train station and marienplatz was also plus. The vicinity does attract some unseamly characters, though we made through safe and sound.
May 22, 2013
Rated 4 out of 5 by lincoln good stay. GOLD SPG member
We had a good stay at the hotel. PROS: Gold SPG membership well- recognized with upgrade to enhanced deluxe room. Excellent location if arriving or leaving via main train station as hotel is across the street from the station. Only 5-10 walk from the old town. Staff was very helpful especially the concierge who appeared genuinely happy to provide assistance. Everyone spoke excellent English. Business center was nice with free access to computer/internet.
CONS: minor, shower box had a leak that allowed water to escape and wet the floor. Fitness center lacked free weights (of more than a few pounds)
April 14, 2013
Rated 4 out of 5 by Mark Outstanding Concierge
The location is good and bad, being near the Munich main train station. We all know that means convenience, from a location perspective, but the surrounding "atmosphere" is grotty. The room was great but the outstanding feature was the Concierge, Georg. He was switched on and knew exactly how to look after guests every need - with friendliness and German precision. I would recommend the hotel because of convenience to the rail traveler, the quality of the rooms and the helpfulness of the Concierge.
December 21, 2013
Rated 5 out of 5 by Klammer25 Well placed for rail and air travel
A modern, clean and welcoming hotel. It has the feel of a business hotel but is also well designed for tourism
January 21, 2014
Rated 5 out of 5 by Gisella03 Excelllent Service and Location
This hotel has a lot to offer, not only is located a block away from the Central Station and 15 minutes from the city center but also it is a pleasure to have such happy , kind a knowledgeable staff in an upscale hotel. Congratulations to Martin, the Concierge for superb service. It was nice to be recognized after 1 year of visiting the Meridian. We felt right at home with such a warm welcome and consideration of an upgraded room. The breakfast was the best I ever had. The largest selection ofitems were fresh and delicious. Every day we were greeted by the friendly hostess and wait by the nicest and attentive staff. The attention to decoration and nice aroma of the hotel made it our stay so much nicer.
April 22, 2013