Rated 3 out of 5 by georgia Beautiful property, but front staff is less then helpful
This is a beautiful, clean property in a great location across from the main train station in Munich. My only problem was front office staff, seemed too busy to want to answer any questions during check in. We returned and two separate members of our party tried to get information about a local musem from concierge, one received minimal info; circles on map, no times, and another was left standing at his desk, first in line, while he was on phone and then walked around desk and hugged and conversed with a friend. There were two other people working at front desk who also ingnored customer waiting in line for the concierge.. The next morning when someone at front desk was asked how to find a cup of coffe they simply responded we don't have any in lobby. No suggestion as to where to find coffee. In contrast, our last hotel in Prague any of the staff would have immediately taken you to lounge or found someone to help you not only with simple request like coffee but also were willing to contact our local guide by phone and our driver for the next day by phone. Customer service needs improvement!
May 27, 2013
Rated 3 out of 5 by ok02 No Lift to Parking Garage and Expensive Breakfast
There is no lift to the parking garage. One must carry one's bags up and down driving ramps to the car. Unacceptable.
Breakfast was 28 euros per person. We ate at the train station across the street instead.
October 7, 2012
Rated 5 out of 5 by hmmm wow!
Receptionist was willing to help us with great restaurant and we enjoyed nice food there.
Location is fantastic and room is larger than expected.
I'm quite sure to come back to this hotel in the near future.
August 19, 2012
Rated 5 out of 5 by santri1969 Excellent Munich Hotel
Stayed couple of times at the Meridien Munich and was upgraded so good SPG Platinum benefits, great bar and restuarant, excellent SPA and massuese, and good walking Munich access.
June 9, 2013
Rated 5 out of 5 by Debby This hotel is great!
Great hotel. Right next to main train station. Beautiful garden in atrium. Nice place to sit and unwind and have a drink. Friendly and helpful front desk and concierge. Food was good.
May 28, 2013
Rated 4 out of 5 by Darrell My last visit
I like the location next to the main station - very easy to get around using S and U Bahn. They made a mistake with my reservation but did a great job in minimizing impact - great staff and support.
October 29, 2012
Rated 5 out of 5 by Sam1974 excellent hotel
great hotel with excellent service and staff just very friendly and helpful
They speak all fluently English and try to meet all your need
great experience and very nice memory from Munich
January 28, 2013
Rated 5 out of 5 by Mona71 great central location to Munich
The Hotel is close to the main train station, which was our mode of transportation for the most part. The desk was very helpul with info and questions. Great stay for us. Thanks again.
March 23, 2013
Rated 5 out of 5 by Graham11 Great Stay
Lisa and Florian were extremely helpful and kind at the Front Desk.
August 14, 2013
Rated 5 out of 5 by Joefrombrooklyn convienent, clean, safe
once the lobby is completely renovated this hotel will be better. the internet service was poor. no business center!!!
July 22, 2013
Rated 5 out of 5 by McKee13 Excellent Stay during Wiesn
The staff at the Meridien continues to excel at hospitality. I stay here every year for Oktoberfest and will continue to come back based on the great location and even better service.
September 28, 2012
Rated 4 out of 5 by Chipper A little sterile but modern and everything works well
The property feels somewhat sterile and the food for the conference was rather boring. However, it met all my needs. All the equipment worked well. The conference went well.
April 21, 2013
Rated 5 out of 5 by EurailJoe good hotel - excellent location
if you travel by train and want to see areas in Bavaria, then this is an excellent place to stay. We trained everyday and loved being close to the main ststion!
June 2, 2013
Rated 5 out of 5 by traveler Spacious rooms and very close to the train!
Great staff - convenient location. Rooms (we had 3 rooms ) were recently renovated and just huge! Worked great for the 7 of us traveling with all of our luggage.
May 29, 2013
Rated 4 out of 5 by Jocco Air-conditioning
Air-conditioning unit in room was under capacity. Room was too hot.
August 10, 2013
Rated 4 out of 5 Noisy
Great hotel but very noisy on the second floor. i did not get any sleep as the tram and the plumbing were noisy. aside from this, the hotel is nice and the staff is friendly.
March 16, 2013
Rated 4 out of 5 by marshallrf Good stay with family
Comfortable stay. Relatively easy walk to center of town and sights or train station to all parts of city. Spacious room. Pool was nice and surprisingly welcoming for the kids.
December 1, 2012
Rated 5 out of 5 by Culp1045 Great location and concierge
I would recommend this place to anyone. The location is very convenient for train or metro travel and the concierge service is on top their game. Keep it up!
May 28, 2013
Rated 4 out of 5 by SZ2013 Wonderful staff, facilities and offers except WiFi in room
Wonderful staff, facilities and offers except WiFi in room was very expensive and still slow. It should be free. All staff specially Mr Butt on concierge were excellent!
February 28, 2013
Rated 5 out of 5 by JWM1 Great Weihnachtsmarkt Stay
Annual Christmas market stay with convenient proximity to Hauptbahnhof and easy proximity to Marienplatz. Very comfortable sleep. Front desk great help with arrangements.
December 15, 2012
Rated 5 out of 5 by Studley1 Munich Visit
Hotel was great--I stay in Starwood properties all over the world and this was very much on pare with their pursuit of excellence. Staff was friendly and accommodating.
January 29, 2013
Rated 3 out of 5 by patrickcontini Low quality to price ratio
Small hotel. Small rooms. No upgrades. No special SPG benefits. Breakfast not included. In front of the station but close to Marienplatz. Should be a 4 stars hotel
April 1, 2013
Rated 5 out of 5 by Tripp Excellent hotel
Excellent starwood property conveniently located near main train station for travel...easy walk to old town...friendly staff and good service
May 30, 2013
Rated 5 out of 5 by Fozzy Christmas Markets
Loved it again, although both visits were very short the hotel and staff are wonderful. Location was everything and made hitting the Christmas markets a breeze.
December 7, 2011
Rated 5 out of 5 by Fort1776 This was a great hotel during the Christmas holiday.
I have stayed at many Merididien Hotels in the USA. This was our first trip to Germany and we had a great time while in Munich during the Christmas holiday.
December 26, 2012
Rated 5 out of 5 by Lars49 Excellent hotel
An excellent hotel nearby shopping, restaurants and attractions. Easy to find.
July 22, 2013
Rated 4 out of 5 Great Location
Just across the main train station and near major tourist attractions although I was on business and did not get the chance to spend time on it.
October 25, 2012
Rated 5 out of 5 by Kyle20 Great experience
I enjoyed myself once again at this Munich property. Always great service with a wonderful full buffet breakfast. Will be back in June.
March 30, 2013
Rated 5 out of 5 by Stephan177 Great hotel in central Munich
Very friendly staff and very clean and nice room. Got an upgrade to SPG-level room. The quality of the food at the Restaurant is great.
February 24, 2013
Rated 5 out of 5 by sandy28 Great location
Hotel Room was very comfortable by US standards. The location was great - a couple of blocks from the Marienplatz. Room very clean.
October 18, 2012