Rated 2 out of 5 by d21105 poor reception service
handy location near the station but not a very warm and welcoming stay. I stayed here for one night and on returning to my room following a visit to the bar my room key did not work. on calling reception from the phone by the lift i was told to come down to resolve it. when i got to reception they asked for id and said i should have called from the phone by the lift. mmmm - not terribly customer focussed really.
Bar service, checkout and breakfast was all very 'perfunctory'.
June 5, 2014
Rated 2 out of 5 by Munich007 Room for improvement
Room: spacious, bed: mattresses with big holes in the middle, very uncomfortable during sleeping
Bathroom: well equipped
Wellness, fitness: well equipped
Staff: does not wait for an entrance permit after knocking on the door before! 9 am, and enters the room without permission while the guest is showering.
Common restroom on reception level: given notice to reception at 9am that there is a big mess in ladies' restroom, after 2 hrs the same circumstances, notice given for the 2nd time but no more will to visit the same restroom for the 3rd time, have chosen another...
Restaurant: roastbeef so bloody that it almost run out of the plate, asked for replacement, 2nd time the same (not well done) level arrived back, did not send back for the 2nd time,simply did not eat...
Wifi: no free wifi except reception/lobby... Departure day: wifi possibility closed couple of minutes right after check-out, this is not guest and business friendly behaviour.
June 20, 2014
Rated 4 out of 5 by skspgambassador Well positioned business hotel
The hotel is well placed right by the Hauptbahnhof (main train station). It has a modern touch with spacious rooms (based on executive suite). The restaurant for breakfast is terrific and offers plenty of choice, all high quality, for everyone. Front office staff are responsive and speak plenty of languages other than German.
June 20, 2014
Rated 3 out of 5 by VickyC Hotel standard not as expected for a high tier Starwood Group
Hotel was a standard one - room was spacious, however TV options were limited for a non-German speaker and water leaked out of shower cubicles so the bathroom floor will always be wet. I don't rate front desk staff and concierge at all, however dining staff were good and so was breakfast selection.
August 8, 2014
Rated 4 out of 5 by BaileysMom Very Convenient, Excellent Staff
We had a meeting at Le Méridien this past week. The assistant manager Nick Zilinski was excellent in helping us with a lot of the details. The concierge staff suggested perfect places for us to have dinners and arranged a nice private tour for us. The Front Desk staff bent over backwards to help me with various things that were meeting related. The hotel location (across from the train station) and a few blocks from the pedestrian shopping area was ideal.
May 21, 2014
Rated 4 out of 5 by Traveler007 Great staff & good location
The hotel did an excellent job at check in, made prompt wake up calls, and Georg at the concierge desk was very knowledgeable and helpful. We stayed at five hotels on this trip to Europe and the three Starwood hotels where I stayed certainly stood out. The Le Meridian Munich was well located near the train station which puts you in a good location for many traveler services. That said, it is a bit of a walk to the "tourist" areas near the Marianplatz and English Garden. The walk is very doable, however, so it is not too far if you are staying one or two nights at the hotel. As you walk east to the tourist area, you pass through a pedestrian only shopping street a short distance from the hotel. If you planned a longer stay for your holiday, you may want to find a hotel closer to the tourist area. The location is also very convenient for the S-bahn and U-bahn (city subway lines). Our rooms were very spacious and well appointed. The general area near the hotel had a lot going on and we expected noise to be bothersome. We had an interior room, however, that faced the courtyard versus the street and we had no outdoor noise to disrupt our sleep. The complementary bottled water in the room was also appreciated. I did not eat at the hotel so I can not comment on the food. Overall, our family enjoyed the stay.
June 22, 2014
Rated 2 out of 5 by EsAre A Disappointing Stay - Needs a Serious Remodel
Friendly staff, but our thoughts were that the facility was not acceptable for a LeMeriden.
The front desk staff were very courteous, the room was large and the pool was very nice, but almost everything else encountered was borderline unpleasant. Frayed carpet, hot with no moving air, the corridors are unpleasant. The same for the breakfast experience. The internal courtyard view of an office building was not so nice. Poor water pressure, a shower door that would not close. I need not go on. We were happy we were only staying one night.
July 4, 2012
Rated 3 out of 5 by Christaandjerry Details and Quality Lacking
Upon arrival pleasant and helpful staff. Upgraded room as no king or double available. Room was clean with little decor. Ordered breakfast by room service for 11 days with little variation. Received what we ordered only once - ie missing, silverware, salt & pepper, no rolls, no milk, etc. on one occasion, my wife ordered tea only to get a pot of slimy water one quarter filled. Morning room service staff needs major improvement. Evening staff was timely, pleasant and provided exactly what was ordered. Overall, our stay was average, except for the breakfast problems. I could not recommend this hotel to my friends.
July 4, 2014
Rated 4 out of 5 by Walnuts Excellent location
I liked the location of this hotel. Right near the railway station for traveling and signing up for tours.
August 6, 2014
Rated 5 out of 5 by Jpbjam Le Meridian stay was good with helpful staff
We stayed at Le Meridian Munich on a recent short stay in Munich and were happy with our experience. George, the Concierge, was most helpful with all of our needs. We enjoyed the food in the restaurant too. It was of excellent quality and the staff were very friendly.
August 4, 2014
Rated 4 out of 5 by KRS7 Concierge was great
Both George and Martin were fantastic!!!
August 5, 2014
Rated 3 out of 5 by TravelerUS2014 Average
Overall it was an average stay. The bed was comfortable and room was fine but I was on the 8th floor and could still hear a great deal of street noise - very noisy. Also - please replace the hairdryer - it is one of those that you have to hold down the button to keep the air flow and gets tiring for women. Location is great.
August 1, 2014
Rated 5 out of 5 by Steph12 This hotel has location, amazing service and so much more!
The Le Meridien's location is perfect. The train station is almost across the street and makes it very convenient and quick for travel. My room was not ready when I arrived, but the staff offered to store my luggage while I went to explore the MarienPlatz area only a short walk away. The front desk at check-in were wonderful and handled everything. I was upgraded to a beautiful suite that was very spacious and had a lot of natural light. I highly recommend the spa and pool/sauna. The services provided and the facilities were much larger than I expected. If you are looking for a facial or a massage, I highly recommend Marta! The concierge and the front desk staff were amazing. They answered all of my questions about directions, transportation and places to see. I look forward to my next stay at the Le Meridien in Munich.
March 29, 2012
Rated 4 out of 5 by Ruschel Poor wifi
Wifi service does not work. Always a queue for concierge
August 2, 2014
Rated 4 out of 5 by Michael10 Always the same great level of service
The staff at Le Meridien really goes the extra mile. Although the hotel is located across from the main train station, there is no major noise level. Once in the Hotel, you feel you are in a different world. Reception staff is very friendly and professional at the same time. A great plus, on Weekends breakfast is open until 1 pm!
July 29, 2014
Rated 5 out of 5 by John2765 Great Option for Munich
Dagmar Zechmann, the GM, went out of her way to make our visit a memorable experience. We had shared with her that we were traveling with our teenage children to celebrate our 20th wedding anniversary and she treated us very well. We were put into two beautiful adjoining rooms. A couple of hours later room service knocks and in comes champagne, fruit, etc. Further, the Concierge, Georg, recommended an excellent restaurant for our last dinner in Europe. Le Meridien personnel were welcoming and it was an excellent way to end our trip to Europe.
July 14, 2014
Rated 5 out of 5 by blarmon Great staff, great location
Easy check in process. SPG Platnium recognition and room upgrade. Evelyn had some breakfast vouchers and a kind note delivered up to my room. Room 641 didn't have a view but was very large, separate tub and shower. Small walk in closet. I had breakfast in Le Potanger both days and was very pleased. Europe knows how to do breakfast! Cool bar if you want a coffee anytime or a nightcap. I bought a subway (MVV# ticket from the hotel for convienence purposes. Easy walk to the main square (Marienplatz), multiple beer halls. Also the main train station across the street is great for local food and drinks. I used the fitness center and although it was small, it was adequate. I saw many guests using the spa, sauna and pool but I did not. If I ever return to Munich I will absolutely stay here again. This is my second Le Meridien stay in two weeks and I'm impressed.
March 17, 2013
Rated 5 out of 5 by vacjoc Excellent Hotel Great Location
excellent, desk was quick to resolve room issue
July 31, 2014
Rated 5 out of 5 by AegeanSailor Excellent in all regards
I have stayed at Le Méridien Munich a number of times and it has always been a great experience. Accommodations are excellent and the staff is very helpful. Also the hotel is well situated, across from the main train station and 5 minutes walk to the center of town.
April 6, 2014
Rated 5 out of 5 by Neilac Five star service
What a great hotel. Two minute walk across the road from the main train station, ten minute walk to the centre of town. The facilities are great. Having a swimming pool in a city hotel is a real bonus. What made the trip for me was the level of service with a special mention for Florien on reception. A real asset for the hotel.
March 4, 2014
Rated 4 out of 5 by Munich14 Munich
Air conditioning probably OK for European travelers who typically like rooms warmer than USA. Most US travelers would find the rooms uncomfortably warm on a hot day - even with AC on highest setting.
July 28, 2014
Rated 5 out of 5 by neps Excellent location
Great location near the station and with tram/underground located right outside, helpful staff at the front desk and concierge.
Rooms are spacious and well maintained.
Only thing i missed was lack of tea/coffee maker in the room
April 7, 2014
Rated 2 out of 5 by Unfamily Very rude staff
My little girls wanted to eat noodles after a long journey with jet lag etc. the bar manager said can't eat anywhere in an open lobby. Never heard of such a thing in my entire life travels.
July 28, 2014
Rated 5 out of 5 by Dag63 Great stay
Staff very helpful, amazing rooms. Will come back soon
April 28, 2014
Rated 5 out of 5 by Ral78 Excellent location
I love the location of this hotel, I stayed there 8 years ago and when I had to visit again Munich, I immediately booked this hotel because of previous good experience. I recommend it to all...
July 27, 2014
Rated 1 out of 5 by LAJim Comfortable but lacking in disclosure about construction work
I have stayed here before, and find the rooms, the lobby and lobby bar to be very comfortable.
Upon checkin around 8pm, I had already been flying/traveling 18 hours, so I was very tired, and needed to sleep.
The bed was very comfortable, the room facing the quiet courtyard, but......during the morning through the afternoon, as I was TRYING to sleep, there was intense hammering and drilling into concrete for hours in what seems to be direct line with my room. It was as if I was in a dentist chair for 5 hours.
I went to my late afternoon and evening business meetings, and returned mid evening. I mentioned the noise to the front desk, and they offered to move be, but I preferred not to, since I was to be up early and flying out. as ab alternative they revered my 2 days of internet charges.
In retrospect, I find their non-disclosure of the expected work going on to be totally unacceptable and would cause me to to recommend this hotel to anyone.
February 19, 2013
Rated 4 out of 5 by Dezigngrrl Oktoberfest in Munch
This hotel was centrally located, right across from the bustling train station (keep your windows closed if you want to sleep at night!) and was stylish, comfortable, and friendly. Our only concerns were with check-in, which took them multiple hours for our room to be ready, and once it was, our luggage wasn't there.
October 7, 2012
Rated 5 out of 5 by Ellis53 modern/artistic/ hip/well-lit/spacious
I was surprized to be so wowed by a business hotel. I expected efficiency (which was excellent) but not also the beautiful halls, the huge comfortable suite , the whimsical video and art in the lobby, the beautiful pool/gym.
I could have lived there for a month or more...
January 20, 2014
Rated 5 out of 5 by maheen5081 Great Boutique Hotel and Fantastic Location
Have ZERO complaints about this hotel. Loved the interior, location, staff, and the food in the bar was lovely as well.
I would definitely stay here anytime I am in Munich. Also check out the grand central station across the street for great street food!
October 18, 2012
Rated 4 out of 5 by Menzie Great Product, Concierge/Porters disappointing
Returning to this Meridien for several years, this was the first time I really was disappointed by the porters & Concierge service. Upon arrival no effort was made to assist with luggage. Same on departure (conveniently looking away). How about considering a service to assist clients catching a train to take luggage across to track? Concierge gave incorrect advise, recommending a taxi, whilst the tram would have been there with 2 stops. Taxi stuck in traffic due to building site. Sincerely hope that this non-attentive and somewhat arrogant attitude was a once off - The hotel made up for the above inconvenience by assisting perfectly and efficiently with some left behind property which was quickly found, dispatched and arrived at other hotel shortly - thanks to Carina Wimmer, Guest Services Agent. Otherwise a great location, if one needs to catch the train or needs to be close to the "Innenstadt", as well connected with the U-BAHN.
July 20, 2014