Rated 4 out of 5 by Commish203 Ideal Location; Lovely hotel
We had a lovely time. Would have liked to have a clock radio in the room.
December 16, 2012
Rated 5 out of 5 by ChicagoJohn Very nice
We stayed 6 nights using points during Oktoberfest. Overall, we were very pleased with this hotel and its staff. Our room was not ready on time, but the front desk comped us for drinks at the bar (the hotel appeared to be extremely busy, understandably). The location is second to none. Ten minutes in one direction is the Town Center/Marienplatz, and 10 minutes in the other direction is the Oktoberfest grounds (10 minutes as in 10 minutes walking). The train station is directly across the street, allowing easy access to the outskirts of the city or the airport. I noticed some other reviews mentioning that the area looks a little run down around the immediate area of the hotel; this may be true, but keep in mind that Munich is an extremely safe city, and never once did I think the hotel was in a "dangerous" area.
Our room was quiet and very clean (we got upgraded to a Junior Suite facing the courtyard). We also chose breakfast as the SPG Platinum welcome amenity...trust me, go with the breakfast option instead of the points, as it is a much better value. The breakfast spread is nice with your typical "American" breakfast of bacon and eggs, but there is also a spread of breads, fruits, and meats/sausages.
I'd recommend this hotel to anyone looking for comfort/convenience in Munich. If we ever return to Munich, this will definitely be our choice again.
October 7, 2012
Rated 5 out of 5 by RJH62 Excellent location across from main train station
The hotel met or exceeded my expectations in almost every dimension. Staff was great at recognizing my as a Starwood member. I recieved a very nice upgrade. Rooms were very comfortable and clean. Even though we had a room that faced the main street, we did not find it noisy. Internet worked just fine. EXCELLENT location across from train station - we had lots of luggage but managed quite fine using the rail system to and fromt he airport. Only disappointment was the gym facilities were rather weak (pool was fine) but workout area not what I would expect. However, used this very little as we did a lot of walking to the local sites.
May 7, 2013
Rated 3 out of 5 by Winner No WiFi is a deal breaker
Hotel is in a great location. Very convenient to the train station, the Augustinerkeller, and the Marienplatz.
Breakfast buffet was overpriced and about average. Staff, however, were outstanding, so this made up for the limited selection.
The biggest problem here though is no wifi in the rooms. This is totally unacceptable. They also charge for wifi in the lobby, which is just crazy. I will not stay here again because of this.
The A/C in my room did not work well. Fortunately, I was able to open the window.
Finally, do not get a room near the elevators. The one nearest to the room makes a clunking noise that goes on all night!
April 21, 2012
Rated 4 out of 5 by abukadi Room booking
I arrived very late (after min night) to Munich, and I had my booking canceled in a nearby hotel. So I decided to go to Meridien. Upon arrival to recption they told me there are no rooms avaialbel. So i tried to book online and found availability.
The receptionist then came to me and told me they might have found a suit for me to lodge in. and I agreed, but he told me, the suit price is usually 400 Euro but he will charge me around 280. I cam to relaize later that the Room (suit) cost 180 and I was charged extra 100.
I had a corp. rate with Aramco and SPG membership but that didn't stop them from charging me extra 100 for two nights.
April 7, 2014
Rated 3 out of 5 by Christaandjerry Details and Quality Lacking
Upon arrival pleasant and helpful staff. Upgraded room as no king or double available. Room was clean with little decor. Ordered breakfast by room service for 11 days with little variation. Received what we ordered only once - ie missing, silverware, salt & pepper, no rolls, no milk, etc. on one occasion, my wife ordered tea only to get a pot of slimy water one quarter filled. Morning room service staff needs major improvement. Evening staff was timely, pleasant and provided exactly what was ordered. Overall, our stay was average, except for the breakfast problems. I could not recommend this hotel to my friends.
July 4, 2014
Rated 3 out of 5 by Dep28 Great Location
While this hotel is located in a central location, across from the main train station, the hotel appears tired and in need of an upgrade. The hallways are dimly lit, and the rooms need updating. The tile floor in our bathroom was loose, the carpet worn, and the overall room condition just average. For the daily cost, I expected a higher quality.
September 23, 2014
Rated 5 out of 5 by FrankFurter100 Great staff, location and room
The staff was personable and pleasant. They always seemed to be smiling and ready to help. Location is right across from the train station so it makes it easy to get around. Our room was spacious (though I think we were upgraded) and very nice.
September 26, 2014
Rated 4 out of 5 by Andrew09 Munich Christmas
I stayed with my family over Christmas and had a wonderful time in fabulous Munich. Hotel was good with everything you would expect from Le Meridien and the concierge Georg was superb in recommending sites and bookings tickets. However, our stay was somewhat spoilt by an awful experience in the hotel restaurant on Christmas Eve for a gourmet dinner. The staff were unprofessional and forgetful of our order, our main course arrived cold, which we returned and when it came back the goose was dry! The service was so slow that we refused pudding and cancelled our booking for Christmas Day, deciding to eat elsewhere.
December 29, 2013
Rated 5 out of 5 by DimiGau Loved everything about the hotel and the city
I stayed with my girlfriend during the first weekend of December to visit the city centre and the Christmas market. Service was excellent at reception, the bar and restaurant. We stayed in a Deluxe Plus Room which was very comfortable and nicely furnished. Dinner at the restaurant was good and the bar seemed very busy and vibrant at night. We also enjoyed complimentary access to an exhibition in the city centre which is a nice plus. Only thing is that we had to ask for it (because we knew Le Méridien hotels offer access to some exhibitions) as reception didn't mention it at check-in. Overall, excellent stay and I would definitely like to stay here again when visiting Munich.
December 5, 2012
Rated 2 out of 5 by PJLondon Terrible customer service
I had to queue to check-in for 20 mins after a difficult flight to Germany. I was charged additionally for Internet access.
d' of the breakfast room did not explain that there was a choice of breakfast and simply charged me EUR28 for breakfast instead of offering me the choice of EUR16 or 28. Not to mention how expensive breakfast was anyway.
September 17, 2014
Rated 5 out of 5 by ditting Great hotel. Great location. GREAT staff.
Stayed six nights, and cannot wait to go back. Very clean hotel, located across the main train station, and close to subway and tram . We were upgraded to a newly redecorated room, that was very well decorated and quiet.
The staff was extremely accommodating and friendly. The only complaint was that the rooms had NO Wi-Fi (yet), but had cable. We had to go to the lobby or bar to use the Wi-Fi on our I-Pad.
Minor problem compared to all the other positives.
June 2, 2012
Rated 4 out of 5 by wjhawaii munich le meridian
We stayed 4 total nites total (may 7,8,9,19).
this is also our first time in munich. Overall our "gold" sevice was excellent. Check-in staff was most excelent, answering our questions and meeting our requests. The baggage porters were also top notch giving us direction and helping us with cabs.
Only a couple poor impressions we got were one of the younger concierge was very abrupt, arrogant and rude to us and made us feel uncomfortable with asking him for directions or help. After encountering him we sought help from the check-in crewLocation to main train station and marienplatz was also plus. The vicinity does attract some unseamly characters, though we made through safe and sound.
May 22, 2013
Rated 4 out of 5 by Thierry67200 Very good excepeted messy breakfast
Hotel meets le Meridien high quality standard, especially since the renovation work is completed. Sound insulation, air conditoining anf bed comfort are excellent, making a really resting night possible.
However the breakfast area remains a really weak point, with a complete disorganization at all levels, from (do it yourself) coffee to cold and hot dishes. Orange juice is really low quality, and the overall seating map does not allow nice circulation of customers. Waiters are disorganized, they are having a bad time cleaning the tables, responding to client needs and preparing for the next wave of customers. If only I could, I would walk down to the next Ibis hotel to get my breakfast.
October 22, 2013
Rated 4 out of 5 by lincoln good stay. GOLD SPG member
We had a good stay at the hotel. PROS: Gold SPG membership well- recognized with upgrade to enhanced deluxe room. Excellent location if arriving or leaving via main train station as hotel is across the street from the station. Only 5-10 walk from the old town. Staff was very helpful especially the concierge who appeared genuinely happy to provide assistance. Everyone spoke excellent English. Business center was nice with free access to computer/internet.
CONS: minor, shower box had a leak that allowed water to escape and wet the floor. Fitness center lacked free weights (of more than a few pounds)
April 14, 2013
Rated 5 out of 5 by Gert2205 Spotless rooms, great service, excellent restaurant.
Although we were with Globus with a great many tourists the hotel treated each guest as a valued client. Bravo!
September 21, 2014
Rated 1 out of 5 by pouln This hotel has not free wi-fi
Wi-fi conditions unacceptable
September 21, 2014
Rated 5 out of 5 by Gisella03 Excelllent Service and Location
This hotel has a lot to offer, not only is located a block away from the Central Station and 15 minutes from the city center but also it is a pleasure to have such happy , kind a knowledgeable staff in an upscale hotel. Congratulations to Martin, the Concierge for superb service. It was nice to be recognized after 1 year of visiting the Meridian. We felt right at home with such a warm welcome and consideration of an upgraded room. The breakfast was the best I ever had. The largest selection ofitems were fresh and delicious. Every day we were greeted by the friendly hostess and wait by the nicest and attentive staff. The attention to decoration and nice aroma of the hotel made it our stay so much nicer.
April 22, 2013
Rated 4 out of 5 by HMYC As my expectation
Too many people sitting in the lobby, look like supermarket or rail station. Unless that's what you want. It is caused by free wifi in the lobby. It makes the hotel looks cheep. Too many children running around, it is because the parents are sitting in the lobby and let the kid running around.If you offer free wifi, all the negative impact will change to meet the le Meridian standard.
My expectation will totally change if the above issue has resolved.
August 24, 2014
Rated 2 out of 5 by Gerard B&B feeling
The hotel is perfectly located for a sightseeing trip to Munich. Don't visit this hotel when your traveling business wise. I booked an oversized Executive room via the SPG site. Wow, the room was indeed oversized and they didn't renovate it since the early 90's, never slept so bad on a bed! There was no wifi in the room so I could not do my e-mail. The next morning I tried to have a breakfast but it was so crowded that there was no table available and the free table's where not cleaned.
It's a nice B&B (if they have enough staff in the breakfast area otherwise it's only a Bed)
December 12, 2011
Rated 5 out of 5 by John2765 Great Option for Munich
Dagmar Zechmann, the GM, went out of her way to make our visit a memorable experience. We had shared with her that we were traveling with our teenage children to celebrate our 20th wedding anniversary and she treated us very well. We were put into two beautiful adjoining rooms. A couple of hours later room service knocks and in comes champagne, fruit, etc. Further, the Concierge, Georg, recommended an excellent restaurant for our last dinner in Europe. Le Meridien personnel were welcoming and it was an excellent way to end our trip to Europe.
July 14, 2014
Rated 5 out of 5 by MrMac Excellent Location
Arriving by train, we were able to WALK right across the street to the hotel upon our arrival. The hotel representative at the check-in desk volunteered to give us a city map and noted some areas of interest.
Our room was larger than most, especially for European rooms, and the bathroom had a separate shower and bathtub; nice accommodations.
The hotel is very close to the pedestrian walking area with many restaurants and shops, etc. For sightseeing, the tours leave from in front of the train station, which is across the street from the hotel. All around, GREAT location!
December 2, 2013
Rated 3 out of 5 by Claire2505 The outside of the hotel does not reflect what's inside
When we saw the outside of the hotel, we almost cancelled the reservation but inside the hotel was very comfortable and the reception and concierge services were very accommodating. The breakfast buffet was of excellent quality and with great choices. Housekeeping needs improvement with our room not cleaned until 4pm and no turn down service. The clientelle was of limited diversity although I appreciate this is difficult to control.
August 20, 2014
Rated 3 out of 5 by Abuela Hotel not up to Meridien Standards
I booked the hotel for two separate stays... I was staying using my Starwood points for both stays. Twice the hotel staff charged my card for the stay. You could not call the reception desk as there was no guide in the room for service. I had to go downstairs twice to resolve the problem. Then there were flies in the room...
The hotel manager did send me a bottle of riesling and chocolates with an apology.
In my opinion, the hotel staff is overwhlemd with the incessant demands of the tourists there. You had to wait a long time at the reception desk to be helped because the guests kept making unreasonable demands and explanations.
The location is great because of its proximity tot he central station and the centre of town.
October 23, 2013
Rated 5 out of 5 by husker5 Great hotel
We stayed in April of this year. Next to the train station. Close to Munich attractions. Staff very nice and friendly. Great breakfast. Would recommend.
June 22, 2013
Rated 4 out of 5 by MnJA Good Hotel Overall!
Great location directly across the street from the Central Train Station makes it quite convenient for both business & tourism. A special thank you to the concierge 'Martin' who was extremely efficient & helpful with all of our inquiries. Quite a bit of foot traffic through the hotel but front desk/lobby staff handles it efficiently. The restaurant staff however seemed quite unorganized during the morning & evening peak hours. Expect a short wait for a table for breakfast as the dining areas are on the small side. The food selection itself was very standard!
February 26, 2014
Rated 5 out of 5 by PatW28 Great hotel
Great location, literally 10m away from metro. Rooms are spacious and comfortable. Fitness well equipped but a bit small.
July 30, 2012
Rated 5 out of 5 by PSLim Great location and hospitality
Fantastic location and hotel staffs were superb!
Minor set back on wifi, but it is minor issue.
June 18, 2012
Rated 5 out of 5 by Diane2526 Perfect 2 night stay
The hotel is very close and convenient to the main train station, as well as to the Munich city center. We stayed in a room on the courtyard side, which I think was very beneficial, as it was quite noisy outside on the Friday and Saturday nights of our stay. The pool area is wonderful, I recommend it highly - very convenient hours too - the pool was open until 10 pm. Very helpful staff.
June 10, 2012
Rated 5 out of 5 by DMP13 Wonderful Hotel and outstanding service
This hotel was the first and last stop of our 2 week vacation throughout southern Europe, and what a great way to begin and end our journey. The hotel was beautiful, staff was incredibly gracious and our rooms were incredible. This is what you strive for in the Hospitality industry, consistency, incredible product and exceeding and anticipating our needs. Although all employees were incredible I must mention Jeorge with the Concierge, he assisted us when we first came into the country and our Credit Cards did not work, to getting our rental car picked up from the hotel after being out on the road for 12 days. Definitely a hotel and experience my wife and I will never forget. Next time we're in Munich we will definitely be staying here.
September 9, 2013