Rated 1 out of 5 by SPGPatron Huge Dissapointment
We were shocked at the daily level of chaos and mayhem in the hotel's expansive lobby -- for hours each day of our three day stay, young children used the lobby as a play area. It felt like a day care center. Children were running, jumping on the chairs, and shouting, right in front of the front desk and concierge. This hotel is clearly unsuitable for business purposes.
In spite of the noise and dust from the construction right outside the hotel, the doors were kept open, making the lobby dirty as well.
The sole saving grace is its location across from the train station, but next trip to Munich, we'll stay in a nicer neighborhood.
August 11, 2014
Rated 4 out of 5 by JAD68 Hotel Review
This is a beautiful hotel, with the amenities we are used to from SPG brands of hotels. The room was spacious and comfortable. The only negative is that a fee is charged for use of the TV, etc. We were there only one night, but, we did enjoy it very much.
August 10, 2014
Rated 3 out of 5 by spgguest0108 Good hotel - but this stay wasnt satisfactory
- Overall, hotel is okay - stayed there a few times
- Location is good next to the main station
- Rooms are of decent size
- But this time very noisy room to the front and next to the elevator - even with high SPG status.
- Bathroom wasnt cleaned properly - e.g. the WC.
August 1, 2014
Rated 2 out of 5 by Raj33 Needs improvement, training. Disappointing experience.
Below average stay.
Carpets not vacuumed in Room when I checked in. The pattern is very busy, so it can hide dirt, but I saw particulate and string. Also not vacuum second day.
LOTS OF BILLING ERRORS. At checkout, charged for 5 days parking, but only stayed 3 days.
Also, double charged for Internet on bill. It was listed clearly under each days room rate, but also charged additional on bill for 3 days. Very obvious on bill.
Staff not reviewing bills for accuracy. I felt awkward arguing with checkout person until bill was fixed.
Would not stay here again or recommend, A low trust staff who does not care about guests.
August 7, 2013
Rated 3 out of 5 by vinat Munchen August 2014
Needs improvement; location
August 20, 2014
Rated 2 out of 5 by APV01 High Hopes But Disappointed
I got a large suite for my stay. While the hotel facility in general was very nice and the room was nicely decorated, the responsiveness of the staff was poor.
First - the air conditioning in the room was broken and was never fixed despite the fact that I had made several calls over the course of my stay. I finally mentioned this to the front desk who acknowledged that they were not being responsive and offered to move me to a new room on the day that I was checking out! Why could they not have done that when I first called?
Moreover, the couch in the living room area had a cigarette burn on it that was never taken care of. The value was not there for the price of the suite.
July 25, 2014
Rated 5 out of 5 by Jacob38 Great
100 % great hotel. Very very nice
August 4, 2014
Rated 1 out of 5 by Irena SPG should really reconsider keeping this hotel in their network!!
This hotel needs to do a full makeover to be worthy of the 4 stars! First, the beds are so hard, that you can feel the springs. Pillows are filled with some smelly, cheap synthetic filling, that absorbs the sweat from previous guests. The shower had black mold in one corner, and it was leaking on 2 sides - what a design. The "white" towels looked so gray like they have been used to clean the floors. When using them, it felt like you are scrubing sandpaper on the skin. We didn't get a room on the SPG floor, even though we booked with our Gold status card.
SPG should really reconsider keeping this hotel in their network!!
May 18, 2013