Rated 2 out of 5 by 1Aloha2012 Did not feel safe
This hotel is directly across the street from the Main Station. For the first time in my life I did not feel safe staying at a hotel in Germany. I booked this hotel as it was convenient to the Train Station and the tour busses. I regretted my decision and we left early. Previous years I stayed in the Bogenhousen or Swabbing area. I will not make this mistake again.
The hotel lobby was a mess. We never used it or the restaurant, but chose to stay in our room and ate outside the hotel. Our room was clean, and the staff accommodating. They cannot help the area that the hotel is located.
I am sorry but I cannot recommend this hotel.
September 2, 2014
Rated 2 out of 5 by Raj33 Needs improvement, training. Disappointing experience.
Below average stay.
Carpets not vacuumed in Room when I checked in. The pattern is very busy, so it can hide dirt, but I saw particulate and string. Also not vacuum second day.
LOTS OF BILLING ERRORS. At checkout, charged for 5 days parking, but only stayed 3 days.
Also, double charged for Internet on bill. It was listed clearly under each days room rate, but also charged additional on bill for 3 days. Very obvious on bill.
Staff not reviewing bills for accuracy. I felt awkward arguing with checkout person until bill was fixed.
Would not stay here again or recommend, A low trust staff who does not care about guests.
August 7, 2013
Rated 1 out of 5 by SPGPatron Huge Dissapointment
We were shocked at the daily level of chaos and mayhem in the hotel's expansive lobby -- for hours each day of our three day stay, young children used the lobby as a play area. It felt like a day care center. Children were running, jumping on the chairs, and shouting, right in front of the front desk and concierge. This hotel is clearly unsuitable for business purposes.
In spite of the noise and dust from the construction right outside the hotel, the doors were kept open, making the lobby dirty as well.
The sole saving grace is its location across from the train station, but next trip to Munich, we'll stay in a nicer neighborhood.
August 11, 2014
Rated 4 out of 5 by JAD68 Hotel Review
This is a beautiful hotel, with the amenities we are used to from SPG brands of hotels. The room was spacious and comfortable. The only negative is that a fee is charged for use of the TV, etc. We were there only one night, but, we did enjoy it very much.
August 10, 2014
Rated 1 out of 5 by Irena SPG should really reconsider keeping this hotel in their network!!
This hotel needs to do a full makeover to be worthy of the 4 stars! First, the beds are so hard, that you can feel the springs. Pillows are filled with some smelly, cheap synthetic filling, that absorbs the sweat from previous guests. The shower had black mold in one corner, and it was leaking on 2 sides - what a design. The "white" towels looked so gray like they have been used to clean the floors. When using them, it felt like you are scrubing sandpaper on the skin. We didn't get a room on the SPG floor, even though we booked with our Gold status card.
SPG should really reconsider keeping this hotel in their network!!
May 18, 2013
Rated 3 out of 5 by spgguest0108 Good hotel - but this stay wasnt satisfactory
- Overall, hotel is okay - stayed there a few times
- Location is good next to the main station
- Rooms are of decent size
- But this time very noisy room to the front and next to the elevator - even with high SPG status.
- Bathroom wasnt cleaned properly - e.g. the WC.
August 1, 2014
Rated 2 out of 5 by traveller31 Not a favorite
I stayed in several Le Meridien hotels as I travel a lot for business and the Munich house was by far the worst. Stepping out of the elevator I was greeted by a terrible smell which was almost unbearable. The room was clean and comfortable but missed the most basic amenities such as cotton buds etc. it took me the whole evening to find the hotel slippers hidden in a drawer. Service line had a trainee working which is fine if this is communicated but she didn't know what shoe service is nor could she answer any question about Internet usage. When asking for a UK adapter I had to call back 40 minutes later as yet had forgotten. All together not a very successful stay and there are definitely better hotels in Munich where I will stay from now on.
December 6, 2012
Rated 1 out of 5 by thewipp terrible experience not worthy of SPG
Stayed for one night. WIreless did not work, so I could not conduct work email. The pool was closed without prior notice (I would have never booked there, if I had known). The gym was under repair, dirty. Breakfast opened 10 minutes late. A hotel with this name and in this price range cannot afford a terrible experience like this. I will not return.
February 4, 2013