Rated 5 out of 5 by Barbara Great features
Stayed May 4,2013. One night. Room clean, quiet. Had everything you would expect. Staff courteous, allowed check in slightly before 2pm, important after international flight. Really a lovely place, would stay again and recommend
May 15, 2013
Rated 1 out of 5 by NimaA Honeymoon Experience
After arriving to Rome the third and last stops of our Italian Honeymoon. When we arrived at the Hotel Eden we were expecting the great service we had experienced all through out Italy. We heard so many great things about the Eden that our expectations were high. Our first experience was the front desk staff checking us in. The lady standing in the front desk refused to say Hello to us even after we first greeted her. After finally waiting for ten minutes someone came up and checked us in.
Our second meaningful experience was the next morning being woken up by hammer pounding away above us. Thinking it was something temporary my wife and I tried to sleep through it. After an hour of constant hammering and slamming objects above us I called the front desk asking if someone was doing construction above us. The from desk denied that was going on and would check it for us. After waiting for 30 minutes hoping the banging would stop, I walked upstairs myself to find out that there was a full construction team working on the room above us. I then confronted the front desk manager and asked why they would first lie to me about the construction and second why they would put me directly underneath a room that has construction starting at 7am. Please don't forget that the hotel knew I was on my Honeymoon and a Starwood Gold Member. Mr. Pietro the manager on staff informed me that he cannot close his hotel for construction. I had to teach this manager of a Starwood Category 6 hotel that he did not have to close his hotel , just do not people directly underneath a room that is having construction done it at 7 am. He did not understand this. After returning back to my room with nothing resolved, I continued to hear the constant hammering directly above me go on for another hour. I then had to call Starwood Corporate directly and complain about the service I have been receiving . Only after calling Starwood corporate my room was changed.
My Third memorable experience at this hotel was that night when went out to dinner. We were recommended a restaurant by the concierge that was a 10 min cab ride from the hotel. Not knowing the city or how to speak the language, we asked the doorman to call us a cab to the place his colleague had recommended. After waiting for 15 min for the cab he called for us, and having a line standing behind us for cabs the doorman feeling a little nervous put us in a random cab that was dropping someone off and did not tell the cabbie where we were going. The cabbie did not speak english and didn't know the restaurant. We showed him the card the concierge gave us but the handwriting was ineligible. We then went on a wild goose chase for over 30 min trying to find this restaurant. The cabbie then got overwhelmed and kicked us out of his cab in the middle of Rome. We then had help from some nice locals and walked 20 min to the restaurant. When I arrived back to the hotel I spoke to the manager and gave him a suggestion that his Doorman should let the cab drivers know where their guests are going . Instead of listening or even talking to me he shooed me away and told me to talk to his doorman. It was a very arrogant gesture maybe because I am younger then his normal cliental or maybe because he is following his colleagues managerial methods.
I have never in my entire life been treated with such disrespect. To have a front desk lady not acknowledge me or even reply to my greeting is one thing. But to then be put into a room directly underneath construction zone on my honeymoon and being supposedly a preferred customer on one of their higher tiers mystifies me. Starwood is not one of those companies that mistreats its customers but for some reason they allow Mr. Pietro and his staff to treat their customers like this. Paying over $500 dollars a night for room that has construction being done directly above it is very wrong in any sense you look at it. This is something that needs to be looked at in the corporate level. I asked for only two things to make this situation right. One was that I should be refunded for the one night they put me in the construction zone without warning. The Second was for a simple letter of apology from Mr. Pietro and his staff for their arrogant attitude towards me and my wife on our honeymoon. Its been over three weeks since we left Rome and still haven't heard from them. One last thing to add was the Bed sheets felt like sand paper.
November 3, 2011
Rated 5 out of 5 by VAbarb Unbelievable Luxury and Service
I can not say enough good things about this hotel. We stayed at the Eden for four nights at the end of June. This smaller hotel (121 rooms) is anything but pedestrian. From the moment we walked in the door we were pampered and treated like long time friends. Every detail is thought out and planned down to the cloth they put slippers on beside the bed each night. Each room (we had three different rooms) is uniquely decorated and furnished – nothing feels prescribed. They did not hesitate when accommodating our request to have our rooms located close together by upgrading one of the rooms. The service hits just the right note – available but not intrusive. This is especially true in the terrace bar and restaurant. We went for drinks several evenings as well as for dinner for one evening. You cannot top this restaurant for its views of Rome - particularly at sunset…magnifico. The food both in presentation and flavor live up to expensive price tag. This hotel is located close to exclusive shopping as well as the Spanish Steps. I would stay here again.
November 10, 2011
Rated 4 out of 5 by nLonghini Nice - but some rooms are very loud
I love the hotel (stayed twice) and the location can't be beat. Avoid rooms 101, 104, 105 (this was ours), 106 & 107 as these rooms are directly above the storage area and it sounds like a subway is under your room. Also, while the beds are very comfortable - for a 5 star hotel I was shocked that down feather comforters were not available (I requested it). Beyond these 2 issues, I highly recommend the property - staff is always great and accomodating.
November 29, 2011
Rated 5 out of 5 by Themutt Wonderful Experience
Everything about this hotel was wonderful. The only complaint I might have was my upgrade that I thought could have been better as platinum. The location was great, the staff was wonderful and the atmosphere was quiet and relaxing. The restaurant and bar are a little pricey but worth it. We were there when it snowed and the concierge went out of his way to help us get around.
March 4, 2012
Rated 5 out of 5 by RonaldH This hotel far exceeded our expectations
wonderfully elegant and luxurious hotel...the staff was beyond helpful especially the concierge who took time to answer all our questions and was so helpful with reservations and directions. We only had 2 days in Rome but in the future this is the only hotel in Rome we would stay in.
November 14, 2011
Rated 1 out of 5 by npc46 Disappointed
The room they gave us, on points, was below what we are used to booking on Star Points with 5 star hotels. Having stayed inthe other 2 hotels in Rome: Escelsior and St Regis, the room was far below the standard of the others. It was plan, stark and just did not look like a 5 star room. The service in the hotel was great but the accomodations not what we have had at the others.
October 29, 2011
Rated 3 out of 5 by mpxlcts Nice modern hotel with a great view
Just got back from our honeymoon in Italy and stayed at many Starwood hotels. The Eden is a very good hotel with a fantastic view from the rooftop bar and restaurant. Based on our stay, and in comparison to the other hotels we stayed at in Italy, our overall impression was that the Eden is geared more towards the business traveler and not romance or leisure. The restaurant is very crisp and clean but lacks character and the food was surprisingly average. Drinking morning cappuccinos in the rooftop bar with an amazing view of St. Peters was memorable. Based on our stay at other St. Regis', if you are suing starpoints or are travelling for leisure then you may want to try another place as the Eden is all business.
March 21, 2013