Rated 5 out of 5 by supatight80 EXCELLENT PLATINUM RECOGNITION
Stayed in this property for 4 nights and was upgraded to their executive suite. For Platinum Members, breakfast is included either in the club lounge or in the main breakfast area. Everyone was very accomodating especially Mohammed, the Night Manager of the Hotel. What sets this property over and above my expectations are the staffs. All were very accomodating, friendly, and polite. Will always be my preferred choice of hotel in Amman.
January 31, 2013
Rated 5 out of 5 by hq2mike Another pleasant stay
Just came back from another 2 night stay at Le Meridien. Very good overall. Staff were very helpful and polite. Room was good and clean and as expected. Have to mention the credit card machine was not working correctly upon check-in (appeared as if there was a problem with my credit card but after contacting my bank - it appeared the machine itself had the problem). Would it be possible to keep those in check as it might be embarressing for customers? I'm sure others faced the same problem. Eventually the problem was resolved. Others the stay was fine. Great hotel for buisness travellers and a good value for money. SPG recognition could be better. Mentioned this before - a simple token (fruit platter/complimentary drink/voucher or whatever) would do the trick in adding to the experience. Simplest of things make the world of a difference. Thanks again.
March 6, 2014
Rated 4 out of 5 by hq2mike Great place to stay while on business
The staff were very kind, polite and professional. The room was spacey, clean, and in good condition. A bit better lighting would help. I only wish that as an SPG customer they'd provide that little something extra (a coupon, a welcome gift, etc.) to acknowledge our loyalty to the SPG family brand.
Hopefully maybe next time.
Overall, a very good option if you're a on business and on a budget.
Congradulations to the Le Meridien team.
April 17, 2013
Rated 5 out of 5 by Les17 Excellent staff
We had four nights in the hotel and decided to eat at the Lebanese restaurant, which was a lovely meal and well looked after, we then ate in the Italian restaurant which was very nice but not as good as the Lebanese.
We then went to the Steak restaurant which was fantastic, one of the best fillet steaks I have had for many years and the special service we received from Myka was superb, she is an excellent asset to the Le Meridan.
March 20, 2014
Rated 5 out of 5 by ZAE73 Le Meridian is not an hotel, it is your Luxury home
It has been 7 years now staying in hotels around the world, and Le Meridian Amman is strongly the Best ever, because of the Features the Hotel is offering and the most important thing is the Staff attitude which make you feel that they really love you... they are not treating you as a valuable client only, believe me it is more that that: you feel that you are the family member they are waiting for his visit and they try their best to make your stay very pleasant... I am speaking about all the staff: starting from Reception team (Amer, Khalaf,.... all of them) to the concierge team to the restaurants teams (Osama and all the Others) to the room service. to the Lounge Staff (Special Thanks for the Japanese lady Sorry i don't know the name but i believe she is japanese)... I really mean all of them.
Special Thanks to Mr. Saleh Bayari for his kindness always.
Ziad Abou Eid
June 2, 2014
Rated 5 out of 5 by Jilan22 Exquisite Vacation
My experience in Le Méridien was an amazing one, the Spa and pool give a full relaxation and boost of energy at the same time, the food is a mouth teaser which makes you want to live in the dining area forever. Best for last is service and staff, beautiful smiles everywhere friendly and very helpful and most important they would go the extra mile for their guests.
Thank you for making new memories worth keeping...
May 3, 2013
Rated 5 out of 5 by agerges friendly helpful staff
i stayed in the club floor
very very quiet : i could work in my room
excellent internet: i kept in touch with colleagues
i used the lounge: very practical for snacks and drinks for someone who does not have time to prepare his own tea?....
All staff very friendly and helpful
my family joined me for the weekend they enjoyed the restaurants, bars and spa.
we made some sightseeing and shopping very conveniently
April 14, 2014
Rated 2 out of 5 by SadTraveler Poor Showing
Despite paying extra for a club-level upgrade, my room's air conditioner did not push cold air. The staff told me they could not relocate me becuase of full occupancy [despite my check-in upgrade to club-level]. Similarly, when I returned from a day-long business meeting, the housekeeping staff had not re-filled the toilet paper! I would NOT recommend this hotel for a stay in Jordan...extremely disappointing.
March 27, 2013
Rated 3 out of 5 by JasonKL Great Size Building although time for refurbishment
Overall the hotel is a very spacious building and has a lot of potential.
However, it is high time for a proper face-lift. 2 main things that didn't live up is the mattress is completely supportless and why is the hairdryer inside the computer table instead of being in the toilet?
Staffs were very attentive when I require ice to be sent to my room and a very nice gesture that the hotel remembers my Birthday.
December 18, 2012
Rated 4 out of 5 by Hassan52 My experience in two visits
I have not stayed in LE MERIDIEN Amman for a very long time. As it happens I had the pleasure to stay twice in the same week. Really it was a new and good experience. I was amazed for the transformation the hotel took. Wow I had 3 magnificent meals which was one of the best I ever had in Amman. Consider me a regular visitor whenever I am in Amman. Your hotel will highly recommended to friends and quantises.
March 10, 2013
Rated 5 out of 5 by wiss Excellent experience in this hotel
The last visit was number 5 in less than one year due to the comfort of a second home that i was feeling. The staff is very helpful and welcoming especially Miss Sahar at the desk. The food is diversified and very tasty based on the 5 restaurants present in the hotel. The breakfast at the brasserie is excellent and the staff there are outstanding.
However the internet is not fast and not too stable.
February 6, 2014
Rated 4 out of 5 by Sameed Customer review card and breakfast
I was about to fill out the customer review card that they provide in the room, then I was shocked to find it already filled by a previous customer who stayed in the same room, and to magnify the shock, the date it was filled out was Oct 2010 which is two years ago (it is Jan 2013)! that shows nothing but how much they actually care about the customers feedback! for two years they have not checked it.
Everything was perfect except for two major things that bothered me beside the review card.
The omelet chef in the breakfast buffet was a bit rude, and unhelpful, with very strict/limited options for your omelet ingredients, waiters did not have the tables ready (no fork, no spoons.. etc) and when i asked for a spoon they told me to go get one from the buffet, and when i tried the orange juice (which is supposed to be fresh) it was way far from being fresh or of any decent nutritional value.
January 13, 2013
Rated 3 out of 5 by Paula27 Disappointing
Reason I stayed was for indoor pool. I swam the 3 days I was there and for all the 3 days, there was an old plaster, wet cotton wool by side of pool and empty water bottle, so obviously no cleaning of the area in 3 days!!
For breakfast which is open until 1030, arriving at 0945, there was no brown bread left or crosissants or pastry and when asked advised none left!!! very disappointing..
November 13, 2013
Rated 1 out of 5 by JAH7 Meridien Amman
Good points: location and room comfort and security. Points to improve: service and number of people/space management, specially at breakfast if at the main restaurant. Very slow checkin and checkout and bad breakfast service at main restaurant (hard to find tables and the tables available were not clean and ready for the next guests). Club lounge very good as well as service at lounge.
July 1, 2013
Rated 4 out of 5 by Manju Smooking Rooms
Knowing the importance of anti-tobacco campaigns all over the world a few years ago and new laws against smoking and nicotine addiction, commercially speaking It should be better to offer your client a nonsmoking room by default and let him ask for smoking room. The opposite happens with me and it displeased me a lot. Moreover you should air your smoking rooms better for the future.
January 10, 2013
Rated 5 out of 5 by LL50 Manager and staff were helpful and responsive
My stay could have been been very unpleasant if General Manager Mr. Ressa hadn't been so responsive in helping to solve a problem with a staff person. Reception staff were also very helpful in getting me to see a doctor and getting me the medication I needed. My thanks and appreciation to all those who acted quickly to help. Overall, a clean, comfortable hotel with great service.
December 21, 2013
Rated 5 out of 5 by JLCD Fantastic Stay in Amman Jordan
My wife and I really enjoyed our stay. Our only disappointment was the Japanese and Chinese restruants were closed from the time we checked in on 27 July till 01 Aug. However we understand the reason was Eid. Our comment would be to say in the future they are closed during Eid. However again we really enjoyed our stay. Thank You
August 3, 2014
Rated 4 out of 5 by heyJo excellence with flaws
very nice staff everywhere, trying to be helpful and in most cases succeeding in being so. Rooms are a bit stuffy and smelly but else clean and functual. Windows haven't been cleant in months and the curtains are crying for cleaning as well. Inside the typical glamour of a five-star-hotel, outside a bit run down. Still a recommendable place to stay if you don't mind the flaws.
September 1, 2013
Rated 4 out of 5 by simonvg Lovely hotel, good staff
Overall very happy with the hotel. Staff were helpful and allowed us a later check-out. My only criticism is that the pool was not as clean as should have been. Cigarette butts in the filters at the edge of the pool and sand/dust on the bottom. I realise this is difficult to maintain with desert so close and it was early in the spring. Otherwise lovely and would visit again.
March 22, 2013
Rated 4 out of 5 by ljbMT Very pleasant place, excellent personnel
Well located and beautifully appointed, this hotel was perfect for my work in Amman. I had trouble keeping the room at a pleasant temperature (it was too warm, and the cooling setting on the thermostat didn't work as expected), but my experience of the staff, particularly the staff in the Club Lounge, was very wonderful. Thank you for your hospitality, care, and competence!
February 16, 2014
Rated 3 out of 5 by kurkur Degrading of service
The staff are very polite and helpfully, but I felt a degrading in service quality. In my opinion this may be the result of the hotel management policy to cut in quality. Their is some type of different service levels based on nationality, still I love to stay in the hotel because of the friendliness of the regular staff synch as front desk clerks, waiters and house keeping
September 5, 2013
Rated 5 out of 5 by Jerry11797 hotel has great features but
my friends + we rented a car + driver for the dessert castle tour + requested that the bill be split in half for each couple + billed to each room…this was not done…the entire bill was referred to their bill after the car rental person to do as we requested + that rental person agreed…this is not 5 star behavior…this is not proper.
this occurred following a Tauck Tour.
March 21, 2014
Rated 5 out of 5 by Dubai2014 Best service since a long time
We have been staying in Le Meridien in Amman for 2 nights with my family of 5. It was an excellent stay! The people in the hotel are extremely friendly and helpful...always very accommodating, never making a problem. The breakfast buffet was excellent as were the local and Japanese restaurant. I would definitely stay here again and recommend it to anyone!!
April 28, 2014
Rated 5 out of 5 by RJPDXB Making travel a real pleasure again
As a frequent traveler I would say that I am hard to impress, however this was my first trip to Jordan (Amman) and I have to say that the staff did an excellent job, handling requests quickly and going beyond what I asked in almost every instance. I was extremely impressed with the service as well as the hotel generally. Would stay again without hesitation.
March 25, 2013
Rated 5 out of 5 by SMP406 Le Meridien rocks...
The superlative service, very helpful and accommodating staff and senior officials of the hotel who were very very helpful and flexible to accommodate the requirements of a diverse group. Besides the above, hotel has a grand and impressive lobby ambience, conference facilities, convention centre and spacious rooms with all 5 star amenities.
May 22, 2014
Rated 3 out of 5 by Ricky2013 This hotel is not bad at all
This was the second time in this hotel I had to change the room. First time due to a very strong and unpleasant odor in the room, and this time because of the water problem in the bathroom (leaking from the wc and very hot water in the shower without any possibility to make the water at a normal temperature). The staff was friendly and cooperative.
September 20, 2013
Rated 5 out of 5 by Sonia82 Excellent Stay
I've stayed at Le Meridien Amman in for 2 days in Nov 2012, Fuly satisfied!, friendly staff greet you with a lovely smile the moment you enter the hotel til you leave, rooms were super clean; bathrooms above 5 stars hotels i've been to before; i've stayed at the royal club floor; very good idea; keep your stay private and away from other floors
November 11, 2012
Rated 5 out of 5 by Boston2 great overall hotel
This hotel is outstanding in terms of the efforts of Chef Moussa and his staff, and the hotel staff overall. First, the breakfast is excellent, wonderful breads and selection of food-,
lunch buffet was also great. The hotel staff from housekeeping to reception are polite, helpful and do a great job.
Nice facilities-- well run!
June 14, 2014
Rated 5 out of 5 by Eljey63 Excellent
Great service. Just from the cheek-in and over the whole stay we felt everybody is focused on making your stay a great experience.
Excellent restaurant services
Excellent hotel: I strongly recommend it.
September 1, 2014
Rated 2 out of 5 by Bunader54 This Hotel requires refurbishing
The Hotel requires refurbishing. These are my observations and comments inside rooms 868 & 869:
Wallpaper worn out
curtains dirty from inside
TV sound quality poor
TV remote control damaged
AC grills dirty
Main door jambs damaged
Damaged or looses upper window hinge (RM 869)
Bathrobe worn out
No free Internet (deal breaker)
December 30, 2012