Rated 1 out of 5 by roadrunner An insult to the Le Meridien name
This really is the worst hotel I have ever stayed at - and at $250 per night per room (we had two) a massive rip off. I am Starwood Lifetime Platinum and have never stayed anywhere so bad.Staff were rude and uninformed. Manager was inept. Would not honour any Starwood benefits. Room tatty and dirty and food beyond disgusting (no fresh fruit at all for breakfast, and in the land of Jaffa Oranges, no fresh juice, just some vile bright orange liquid). We booked assuming Le Meridien quality and felt cheated - is there no quality control from head office? How can they justify the prices and so ignore the damage this hotel does to Le Meridien brand? AVOID THIS HOTEL AT ALL COSTS
November 1, 2013
Rated 1 out of 5 by shlomi This hotel has NO right to be part of SPG !!!
Having visited this hotel several times in the past two years, every time we felt that there is a decrease at the hotel.
At our last visit was beneath contempt and no doubt will not go back there.
45 minutes waiting in line at reception, dirty rooms, poor service at breakfast, room accessories are missing, the smell of urine in the bathroom, I think that's enough ...
November 8, 2013
Rated 1 out of 5 by Scipion The WORST hotel ever !
I had a look a other reviews and should have known better but somehow hoped that my Platinum status will save me from the bad experience - it didn't happen.
Booked for two nights, I decided to leave the hotel after one night only (and frankly, I've stayed the first night only because it was late and I was tired): it is THE WORST hotel I've ever stayed at, and believe me, spending over 200 nights per year in hotels,75 of which at various Starwood properties I have pretty good experience of good and bad hotels:
- dirty room
- hairs of previous guest (or maybe several guests) in the shower
- carpet that should probably be in museum (not for its artistic features but age)
- as a Platinium guest I had free Internet - would have been a great perk if there was any place where Internet would work; when after trying various location one bar of network eventually appeared in the lobby, the speed moved me back in time to 9.6kbps modem !
- in the breakfast room, more food was on the floor and under the table that on the plates (mind you, not surprising as when I've asked for the table I was sitting at to be cleaned -not commenting on the fact that I had to ask for that- the person in charge just cleaned the table with something looking like a floor mop and pushed everything on the floor !)
- anyhow, at that point in time I was already pretty disgusted and decided just to have a black double expresso - a cafe latte (ok, just a coffee with milk) has been served, I asked again for my double expresso and was told that I should drink what I got as it was already made and one should not waste food !
I would have probably shared my opinion about the hotel with somebody in the management (to be fair, the clerk at the desk when I was checking out tried to find somebody on his own, probably feeling that something wasn't right but nobody was available); by the way he was the only person in the hotel spoke with who actually spoke English !
All in, one of the most disgusting hotels I've ever stayed at, clearly a disgrace to Le Meridien / Starwood brands. IV you ever stay in that area, there is a new hotel on the opposite end from Le Meridien, where I end up having diner, and which looks much proper, cleaner and with English-speaking personnel.
January 1, 2013
Rated 1 out of 5 by worsthoneymoon Worst Hotel Experience Ever
I have never had so many problems with a hotel.
Rude staff, disgusting environment, terrible customer service. All in all a terrible experience.
December 27, 2012
Rated 1 out of 5 by Steve7919 Biggest Disappointment of my Stay in Israel
Terrible experience, and we've been there for a few hours only.
Room was not renovated since the 70s probably, we found a screw on the floor and hairs on the bed. One of the chair on the balcony was so dirty that we had to clean it ourselves before using it.
Wifi connexion extremely poor in the room and speed was better with my 56k modem back in 1996.
Staff unfriendly, even aggressive.
October 25, 2013
Rated 5 out of 5 by deerisle Nice property if visiting Dead Sea or Masada
The is a very nice hotel if you are visiting the Dead Sea or Eilat. The platinum amenity included an amazing Israeli breakfast buffet complete with unlimited lattes and other drinks. The cheeses and fruits were amazing, and the service very nice. The only drawback is that many things (business lounge) and spa pools (including sulfer baths) were limited to 16-18 or older. I was visiting with my 12 year old daughter and this was a limit. The deal for point and a platinum upgrade was amazing.
The only drawback is that the lobby was noisy at night with tons of kids. Also, the pool closes at 6:30pm.
July 17, 2012
Rated 1 out of 5 by sherlern How can this be a Starwood property?
When you walk into this hotel you think you are staying a luxury resort-until you check in. I cannot believe this is a Starwood property.
Keep in mind, this review is about two rooms-and four people-so it was not just my experience. Then it begins....It took 40 minutes to check in and they gave us the wrong rooms (we asked for two doubles; we got a single and double).
They do not have enough parking for everyone-so you have to drive on an unpaved area with potholes and rugged areas-where people park randomly. When we informed the concierge that we could not find parking (at 12:30 pm on Saturday), they told us people would be checking out by 4 pm, so just hang around and wait for a spot.
The refrigerator in the room did not work and when we asked about it they told us to use it anyway because things stay cold in it-even if the electricity did not work. The hairdryers in both rooms were broken. They tell you not to drink the water, but do not supply any bottles-and the only place to get "clean water" is down the hall in the laundry area in a large sink that is not clean. The carpets in the rooms look like they have never been cleaned.
At dinner, we asked for water four times (in Hebrew) and did not receive it until I went to the manager; the staff then slammed the bottle on the table. At that point we started taking bottles of water from other unoccupied tables rather than ask again.
And don't try to get ice-you have to go to the bar in the lobby and they give it to you in small plastic cups-only one cup per person.
The reviews talk about how wonderful it is to have their own private beach-it is a small strip of land that is not clean; no service or facilities.
Finally, the service at this hotel was the worst I have ever encountered. The staff seem to resent being there-they are unhappy and unresponsive.
June 23, 2013
Rated 4 out of 5 by Esther Great features and very comfortable
Overlooking the Dead Sea, comfortable with attentive staff. Excellent food, peaceful grounds, two pools, spa. No free wi-fi - $25 a day which is excessive today. A relaxing pleasant resort property. This is an ethnic Israeli experience so if you are looking for a standard international type hotel with no local flavor and character, this may not be for you. For example the food service is all buffet style, with much of the food being cooked for you while you wait [in line!]. Desert hiking 10 minutes away. Glad to hear that the property is remaining in the Starwood family after it was announced that Starwood would no longer be including it after 12/31/2011.
January 4, 2012