Rated 1 out of 5 by Ibrahim123 Unsatisfactory Stay
I wasn’t recognized as an SPG preferred Guest, provided me a smoking room (Bad room smell), alot of main amenities and stuff were missing in the room (Where I have to call the front desk to provide).
December 4, 2013
Rated 1 out of 5 by LeeB33 Dreadful!!
I have been staying in the hotel for two weeks now and I think this is the worst experience that I have ever had in a hotel.
After checking in and sleeping immediately, I more closely examined my room, the following morning. The carpet is extremely dirty, there are stains on the walls and the furniture is dirty and torn. There was no hot water so, after a cold shower, I complained to the reception staff who showed me another room, which was equally as dirty and fatigued as the original one. After rejecting this room I was promised by the reception staff that they would find a better quality room for me to move into. Two weeks later I am still waiting for them to contact me to change room. They must be using the "do nothing and see if he goes away" strategy, but as I have given them a chance to rectify the matter and they have completely ignored me I shall simply never stay at a Le Meridien hotel again, and make sure that as many people are suitably pre-warned of this disgraceful hotel and staff.
The breakfast is of poor quality and the staff no better. On my first morning I was shown to a table which, although freshly set up, had coffee stains on the tablecloth. When I rejected this table, I was shown to another which had fewer coffee stains but some crumbs and juice stains for added value!! Third time lucky I got a table that was as clean as I could hope for.
I wanted to purchase some items for my stay and approached the reception staff to ask where I could buy them, as I have never visited Jeddah and do not know my way around. The staff informed me that they do not sell these items in the hotel. I then repeated the question as to where I could purchase these items and was told "Go outside and search." This rude and abrupt reply was inconceivable for a supposed premium hotel. Other hotels that I have stayed in, around the world, have gone out of their way to help me in booking flights, arranging restaurant reservations, transport, concert tickets etc yet this establishment is unable to courteously be bothered to try to find out the mere location of a shop within the city that they reside.
The room service menu is extremely limited and even a simple hamburger was so bad it made McDonalds seem like a Michelin Star Restaurant, and the price of the poor, low speed, internet connection is exorbitant and often does not last for the 24hr period for which I have paid.
The management will undoubtedly hide behind the comment that "The hotel is under refurbishment" but that is no excuse for dirt, stains on the walls and ripped and torn furniture and certainly has no relevance to the poor quality of food and the ignorance and insolence of the staff.
December 4, 2013
Rated 5 out of 5 by Oseid My Favorite Hotel in Jeddah
I love the location of this Hotel. They recognize SPG members and treat them accordingly.
November 30, 2013
Rated 5 out of 5 by RandS This hotel has a familial atmosphere.
Thanks a lot once again for that pleasant stay.
It was already my fifth stay in that hotel.
November 26, 2013
Rated 2 out of 5 by AbuTheeb This was bad experiences staying
Im regular (Ericsson) customer in this hotel and this time it wasn’t a good stay for me.
1- room was twin bead without earlier note and they refused to change !
2-room set was short and poor , no bathroom shoos , tissue, shampoo...its... which was shocked for me.
3-WiFi was poor and very slow .
4.room was smell bad and many defaults in the furniture .
I think this last time I will book in
Room 208 from 17-Nov to 19-Nov.
November 20, 2013
Rated 3 out of 5 by Stunner Unexptected from such hotels
This is the first time i have been in Meridien hotels. Starting with the room they put me in somking area that I didn't requested and they promised to change it next day but nothing done..Cleaning of the room was so bad..the breakfast in the lobby was nice...
November 17, 2013
Rated 3 out of 5 by RichardMayo Water damage on 5th floor and mold smell
You really need to remove the mold under the paint. It is really noticeable in the hallway near my room. Paint and some drywall compound is no way to treat a potential health issue.
November 17, 2013
Rated 5 out of 5 by saeed convinient
The hotel is conveniently located to both commercial & banking outlets. Hotel facilities are comfortable & well kept. I highly recommend this hotel for businessmen.
November 16, 2013