Rated 3 out of 5 by AbuYousef bad experience
The reception staff at this hotel prefer not be bothered by us customers; they are irritated when you ask about anything, and are very short on words responding. In their vocabulary you will never hear the words "welcome" or "have a seat" or "please" or "thank you" or even "Good bye", the phrases you're used to hear when staying at a 5 star hotel. I asked for the Laundry service; response: "call us after 9:30am". Okay, I will iron my own shirt, so do you have an iron and ironing board?; response "no". I ordered room service; the main course arrived cold, and my desert was stale. Make sure you check your bathroom, before you unpack and settle in; My bathroom had a real bad smell. This was all comical to me, because I was just staying there for one night. Its a shame because this used to be a nice place to stay at, when visiting my favorite city of Medina. I just feel sorry for anyone who has to stay at this hotel for any extended period of time.
August 14, 2014
Rated 2 out of 5 by munzer Couldnt sleep 2 night
couldn't sleep for 2 consecutive night because of the loud music coming from the wedding parties and when I requested to talk with the manager for 2 times always I was informed that not available.. even when I called the reception many times ,no response
I stayed at this hotel because it is the only starwood hotel in that area
August 22, 2014
Rated 2 out of 5 by davidc652 Quality of service is very poor
I found this hotel very noisy both from other guests and the car park. Very poor customer service......I requested room service and was told to call back in 20 mins, check out was an adventure!!!!
No fitness center!!
June 24, 2014
Rated 2 out of 5 by ZOUBI BAD RECEPTION
-NEEDS IMPROVEMENT FOR THE RECEPTION
-spg MEMBERS SHOULD BE RECOGNIZED
-IMPROVE THE QUALITY OF FOOD 7SERVICES
June 12, 2014
Rated 2 out of 5 by MB03 Very poor hotel - not to Meridien standard
The hotel needs a complete overhaul. The staff need proper training. The staff try but are clearly not properly managed. The standard of the food is not good and the restaurant area is old and tired.
The WiFi is expensive.
I have stayed in the Meridien Madinah 3 times and this standard has been equally unsatisfactory each time.
May 15, 2014
Rated 3 out of 5 by Southdownman Reasonable Experience
The reception area is a mess, the desks should be removed and a proper counter installed. The customer service is not that good, staff need to be better trained to meet customer needs.
There is a lack of facilities such as a gym and a decent coffee shop. The restaurant is ok, but I don't think that hearing a member of staff clearing their throat whilst in the restaurant is particularly appealing. There are too many large tables in the restaurant as well.
At best it is mediocre
June 20, 2014
Rated 5 out of 5 by masif Hotel with great view
peaceful place not much crowded staff are healpfull
June 22, 2014
Rated 5 out of 5 by Mosa nice hotel
nice hotel with a big rooms
April 28, 2014