Rated 4 out of 5 by Norma66 One sour note
An otherwise excellent visit was marred by incident at time of arrival. We arrived late after a long flight from Australia and, despite saying several times that we did not want to make up our mind about breakfast options, we were harangued into agreeing to a special deal option. This turned out to be more expensive and completely unsuitable for us. We complained to the duty manager who promised to remove it from the bill, we were willing to pay the normal charge for breakfast taken. Despite promising this was being done, in fact we were charged for the extra ""special deal". Be aware of special deals! We never did work out what was special to merit the extra cost. Quite spoiled what would otherwise have been a lovely stay in a lovely hotel.
March 4, 2014
Rated 4 out of 5 by AncientMariner Dubai Connect Works
I stayed in this property as part of Emirates Airline's 'Dubai Connect' program. Emirates handled my visa, transportation, and accommodations. I was in my room within 45 minutes after exiting the plane. The hotel and room were clean, comfortable, and well appointed. There was complimentary breakfast as well. The hotel staff arranged wake-up calls and airport transportation so that I was back to the airport in plenty of time for my flight. This service and hotel made a very long series of flights bearable. I had doubts that it would be worth the effort but it certainly was. The whole operation is a resounding success.
February 3, 2014
Rated 3 out of 5 by TerryW Club Rotana Needs Improvement
Old room, but comfortable. Very poor bathroom
The Club Rotana services are not as good as competitors. For examples to obtain a second serving of canapés is not easy with staff making you feel like you are asking for the earth. The Club staff are not the best, very slow. The impression is that the can't wait to go home.
Almost very good but not quite.
February 2, 2014
Rated 5 out of 5 by John2323 President
Hosipitality and Service was outstanding, the rooms were great and the resturants were fabulous
February 3, 2014
Rated 5 out of 5 by Freedomrest Best Service in Dubai
Great Hotel; What makes Dubai so sucessful?
GREAT SERVICE-SERVICE-SERVICE and the Meridian is the perfect example.
With world class room and diining selection, would recommend to to all.
December 29, 2013
Rated 4 out of 5 by globetrotter48 Perfect service
The service in this hotel is outstanding - at times, you almost would wish nobody asks you for some minutes about your wishes. The rooms contain everything you expect from a 4-5star house, but they will need some refurbishing soon.
Only really negative point : The house for whatever reason does not take part in SPG programme - disappointing and not understandable. I booked this hotel exactly because of the SPG programme..
December 10, 2011
Rated 3 out of 5 by Visitor201 Convenient location, nice rooms, a bit too much up-sell
Our stay was good, breakfast in the restaurant was outstanding, rooms and bathrooms very comfortable. Was annoyed with the constant sales pitches - from the time I booked, I was emailed multiple times with offers of room upgrades, transport, etc, all at additional charge... on checkin was offered fruit in the room, internet access, and the international paper (all at additional charge; all declined), IN the room found fliers and hang tags advertising kebab platters for 100 riyals, movies for 20 riyals, etc.... it sort of felt like a fast food restaurant. (Would you like to upsize?)
January 12, 2014
Rated 4 out of 5 by Khobar2014 Old Is Gold
I did not have high expectations prior to my arrival knowing that this hotel is an old one, but I was surprised when I entered my room and found everything I needed. This is what the 5 star hotel in the old golden days offered. The breakfast was also a surprise as it was great and offered everything. The hotel is so close to the airport and you only allow 10 minutes for it. The Sea Food is among the best in town.
January 23, 2014