Rated 5 out of 5 by rajas fantastic location
Location of the hotel is excellent with many restaurants around & being close to metro & airports.Besides one can get access to use the facilities of other le Meridien hotel near the airport
April 29, 2015
Rated 5 out of 5 by eaby Great customer service
Good location,close to airport & metro,rooms are reasonably priced
April 25, 2015
Rated 5 out of 5 by Basirti Customer service at its best
Great customer service at this boutique hotel.Staff are very friendly and helpful
April 12, 2015
Rated 1 out of 5 by MickandAl worst ever experience in spg brand hotels
I cannot express my dissatisfaction with this particular hotel strongly enough! Made the reservation direct with SPG to stay as we had appointments booked nearby in Garhoud. As regular visitors to Dubai we wanted to maximise our short stay by staying within this area and not waste any time commuting in taxis, also as I wished to part pay using my SPG rewards points this newish addition to the SPG Dubai portfolio offered 7000 points per night free stay. I normally stay at CP, Sheraton or on occasion at FourPoints so this was my first experience at the Fairways. What a mistake!! From check-in (at 12:30am on 15/3) to check out (on 18/3) we questioned whether we were actually staying in an SPG impostor. The hotel was empty, only 3 other 'guests' were sighted across all public areas in our miserable 4 day stay. There was no recognition of our SPG status at any time by Front desk staff (in spite of the 2 free nights being pointed out to us on check in as "we would have to change rooms twice to take the Executive room for the 2 paid nights") So, our paid for Executive Rooms was 118, a Standard room, for all 4 nights, they didn't even attempt to offer us the upgrade despite paying 600++ per night for the displeasure. Every member of staff we were served by from Front Desk (with the exception of Sudha, the young Nepalese receptionist who was always cheerful, happy and recognised us by name each greeting and was eager to assist) through to the Breakfast staff, housekeeping Supervisors ( had 3 interactions with them about the faulty coffee machine, result - 3 days no working tea or coffee facility, day 4 he agreed the machine was broken and had it replaced for us "returning to our room that night") and the worst ever, most miserable bar staff servicing the 'Press Club' lounge ( he had disputed whether we were 'entitled' to the Exec complimentary drinks package as room 118 was not Exec room! took further phone calls to Reception to convince him of his error and even then no apology offered). Regarding Executive Room privileges, forgot anything you have ever understood to be typical SPG brand, here it consists of 150 Dirhams credit, you are not told of that until after ordering 2 glasses (15cl size per measure!) of house wine each that "you have to pay for your drinks now!". I had to beg him for the complimentary 'snacks' which he begrudgingly trudged off to 'order' and duly arrived 30 minutes later consisting of 6 tiny canapes size finger sandwiches, dry and unappetizing... again absolutely no smile or attempt to present a 'Service ethos' approach, there were 2 barmenn, neither ever attempted to interact with any of the 4 guests all sat at the bar.... We engaged in conversation from the shared need to criticise and share our bad experiences with this shoddy excuse for an SPG hotel. We decided it was not a Le Meridien but a 'Le Merd' . Truly the most soulless bar, I suggest it is renamed the dePress Club! As I was checking out, the miserable reception clerk Edwin informed me that "the machine had now been replaced, did I enjoy my coffee..". I took his sarcasm as a deliberate sleight and insult to my intelligence, - I asked him could I speak with the General Manager so I could directly convey my feelings about " the worst stay I have ever had at any SPG property" to which he promptly cracked the first smile i'd seen on him, not only had no apology been offered for the fact we had no coffee making facility at all for the previous 3 days, or been left in a Standard room despite paying for 2 nights in an Executive one, but he delighted to inform me that the "GM was away and his AGM was in a meeting for the next hour" knowing I had a taxi booked for 5 minutes later he happily and smugly shrugged my concerns off!! And there ends my tale... So I urge anyone else who is an SPG member and considering a stay here to take a slight detour and book into any of the Sheraton, Four Points or Crowne Plaza brands instead for virtually the same price, Sheraton Deira is far superior and it too offeres 7000 point free nights and is also a 10 minute taxi ride from the airport. Final point:, I left a letter with the Front Desk addressed to the General Manager 'Mr Marconi'... you guessed it 16 days later and no acknowledgment nor response...!
April 3, 2015
Rated 5 out of 5 by eaby fantastic
Staff are surprisingly helpful,metro close and many shopping malls around, close to airport too
February 25, 2015
Rated 5 out of 5 by khalia Great customer service
All staff are great & work with great enthusiasm
February 25, 2015
Rated 5 out of 5 by Harji Great welcome for repeat clients
Hotel is well located near shopping mall & metro.The staff & the management provide excellent service.They always recognize the repeat guests
February 11, 2015
Rated 2 out of 5 by ladydee won't stay here again
requested an early check in at the time of booking but there were no rooms available when we arrived. had to wait about 3 hours in the lobby for a room, listening to 1 SONG play on repeat for 3 hours is sickening! Got a room finally but was a smoking room and smelt real awful, front desk was quick to change the room as soon as a non-smoking one was available.
hotel is OLD!!! needs an upgrade.
room service staff are nice and prompt, door men are friendly and helpful. Fruit basket arrived promptly after request. proximity to the metro station and the airport was helpful. also there are quite a number of restaurants 2-5mins walk away. i especially enjoyed eating at the TGIFriday.
i wouldn't stay here again. wasn't all bad just underwhelming.
February 1, 2015