Rated 5 out of 5 by harjisach service
good value for money & friendly staff
August 18, 2015
Rated 5 out of 5 by harjisach Repeat Guest
I have been visiting this hotel for many years now.The warm welcome & friendly of the staff never slipped.Besides this hotel has got good value for money.Highly recommended boutique hotel in town.
July 19, 2015
Rated 5 out of 5 by Basirti value for money
property has good value for money.Metro is very close.Besides many restaurants at a walkable distance.One can get access to other le meridien property as well with free transportation provided
May 4, 2015
Rated 3 out of 5 by Explorer Close to airport
Hotel is only 2 metro stops from airport, it is easy to find, 5 minutes walk only.
Front desk staff is kind and helpful. The room was big, but a bit dated, furnitures looked well used and the bathroom looks ok, but needs to be modernized.
There is a small pool. In-room wifi is really bad, must improve on that asap.
Not much around, just only a few local and south east asian restaurants. So if you want to see or do anything you need to take a taxi or metro.
I recommend this hotel if you have an early flight. Taxi to airport is 12 AED.
May 3, 2015
Rated 5 out of 5 by rajas fantastic location
Location of the hotel is excellent with many restaurants around & being close to metro & airports.Besides one can get access to use the facilities of other le Meridien hotel near the airport
April 29, 2015
Rated 5 out of 5 by eaby Great customer service
Good location,close to airport & metro,rooms are reasonably priced
April 25, 2015
Rated 5 out of 5 by Basirti Customer service at its best
Great customer service at this boutique hotel.Staff are very friendly and helpful
April 12, 2015
Rated 1 out of 5 by MickandAl worst ever experience in spg brand hotels
I cannot express my dissatisfaction with this particular hotel strongly enough! Made the reservation direct with SPG to stay as we had appointments booked nearby in Garhoud. As regular visitors to Dubai we wanted to maximise our short stay by staying within this area and not waste any time commuting in taxis, also as I wished to part pay using my SPG rewards points this newish addition to the SPG Dubai portfolio offered 7000 points per night free stay. I normally stay at CP, Sheraton or on occasion at FourPoints so this was my first experience at the Fairways. What a mistake!! From check-in (at 12:30am on 15/3) to check out (on 18/3) we questioned whether we were actually staying in an SPG impostor. The hotel was empty, only 3 other 'guests' were sighted across all public areas in our miserable 4 day stay. There was no recognition of our SPG status at any time by Front desk staff (in spite of the 2 free nights being pointed out to us on check in as "we would have to change rooms twice to take the Executive room for the 2 paid nights") So, our paid for Executive Rooms was 118, a Standard room, for all 4 nights, they didn't even attempt to offer us the upgrade despite paying 600++ per night for the displeasure. Every member of staff we were served by from Front Desk (with the exception of Sudha, the young Nepalese receptionist who was always cheerful, happy and recognised us by name each greeting and was eager to assist) through to the Breakfast staff, housekeeping Supervisors ( had 3 interactions with them about the faulty coffee machine, result - 3 days no working tea or coffee facility, day 4 he agreed the machine was broken and had it replaced for us "returning to our room that night") and the worst ever, most miserable bar staff servicing the 'Press Club' lounge ( he had disputed whether we were 'entitled' to the Exec complimentary drinks package as room 118 was not Exec room! took further phone calls to Reception to convince him of his error and even then no apology offered). Regarding Executive Room privileges, forgot anything you have ever understood to be typical SPG brand, here it consists of 150 Dirhams credit, you are not told of that until after ordering 2 glasses (15cl size per measure!) of house wine each that "you have to pay for your drinks now!". I had to beg him for the complimentary 'snacks' which he begrudgingly trudged off to 'order' and duly arrived 30 minutes later consisting of 6 tiny canapes size finger sandwiches, dry and unappetizing... again absolutely no smile or attempt to present a 'Service ethos' approach, there were 2 barmenn, neither ever attempted to interact with any of the 4 guests all sat at the bar.... We engaged in conversation from the shared need to criticise and share our bad experiences with this shoddy excuse for an SPG hotel. We decided it was not a Le Meridien but a 'Le Merd' . Truly the most soulless bar, I suggest it is renamed the dePress Club! As I was checking out, the miserable reception clerk Edwin informed me that "the machine had now been replaced, did I enjoy my coffee..". I took his sarcasm as a deliberate sleight and insult to my intelligence, - I asked him could I speak with the General Manager so I could directly convey my feelings about " the worst stay I have ever had at any SPG property" to which he promptly cracked the first smile i'd seen on him, not only had no apology been offered for the fact we had no coffee making facility at all for the previous 3 days, or been left in a Standard room despite paying for 2 nights in an Executive one, but he delighted to inform me that the "GM was away and his AGM was in a meeting for the next hour" knowing I had a taxi booked for 5 minutes later he happily and smugly shrugged my concerns off!! And there ends my tale... So I urge anyone else who is an SPG member and considering a stay here to take a slight detour and book into any of the Sheraton, Four Points or Crowne Plaza brands instead for virtually the same price, Sheraton Deira is far superior and it too offeres 7000 point free nights and is also a 10 minute taxi ride from the airport. Final point:, I left a letter with the Front Desk addressed to the General Manager 'Mr Marconi'... you guessed it 16 days later and no acknowledgment nor response...!
April 3, 2015