Rated 2 out of 5 by bthomas Not a hotel with SPG benifits
As one of the previous reviewers said I can name more than 5 SPG properties in Dubai that would offer a totally different class of service for being an SPG platinum at the same price.
They told me my room was upgraded. It was nothing fancy. With the hotel not running full in summer I am sure they could have given me suite for a short stay. (Checked in at 3PM and left by 10AM)
Was never greeted as SPG platinum, Not that it mattered. But the staff was just not passionate about the role.
While I was checking in one of the staff asked the guest to join SPG and I was just overhearing the conversation. The guest mentioned he had skywards. The staff said sorry no Skywards and the guest did not join. I can tell you that SPG and skywards have a tie up and he could get miles.
SPG is an awesome club its just the staff lacked passion and knowledge.
I did not think the front desk staff met my expectations in representing the hotel as Cat-6 hotel.
The internet was pathetic; it kept disconnecting and could not get any work done. It was also so slow I could not do any calls. I even heard other guest complaining about it while I was checking out.
Again it’s not something impossible, it’s what I would expect from a cat-6 hotel.
The lounge was just an average lounge, way below my expectation. There are other hotels again in the same cat or cat 5 with amazing lounge facilities in the same city. I probably can rate them each as I stay in all the SPG properties in the summer and check them out.
They had one bar tender who did not know how to make drinks. She made us 3 drinks and we had to send all 3 back. They were all too strong or the wrong combo. I also overheard similar issues on the different tables also that took it lightly.
The food was just mediocre in the lounge. They were not great just consumable. I could pick on each of the dish, it’s not goanna be much help. I tried the cookies in the Jar and they were stale.
I do think the staff needs training at all levels, it’s like everyone was outsourced and was just there.
The hotel does have amazing facilities, since they do share with the Westin. Really good gym and the Kids club staff seemed to be good with the kids. I guess there was one group that kind of liked what they did.
It’s a great hotel with awesome facilities, just not a great SPG hotel.
July 5, 2015
Rated 3 out of 5 by Sam123456 One of the worst choice for SPG Plats in Dubai
So, the hotel facilities shared with the Westin are incredibly nice ( pool. beach,...)
The staff and their knowledge about the SPG program really needs improvement.
At check in, they made me wait 40 minutes (without exaggerating). While check-in one of their staff was really disrespectful
Firstly, they had upgraded me to a superior room, they tried to convince me that it was a suite (on spg app showed : superior club room).
Then when inquiring about availability of the suites, showing them the room designation on the SPG app, that particular person did not find anything better to say than: " We've already upgraded you to a club room, with breakfast and lounge access" (in a way that made me feel not really welcomed in the property).
Then, once using the their credit card machine, to take a deposit, (with a visa signature card), seeing that it did not work, that particular staff looked down to me and said, your " your credit card is not working, maybe i should try with a lower amount" (which it not pleasant to hear). after the Fifth try ( i was insisting that my credit card is fine), they finally realized that the problem was with their system,and took the deposit.
They eventually tried to make up for all of this the next day, but the harm was done, Once you have a bad check-in it can give you the wrong impression for the rest of the stay.
This hotel DOES NOT post starpoints and nights correctly: This morning I just saw that I had 2/3 of the starpoints i was suppose to receive missing, plus one out of the two night I spent their is not credited.
(they just credited points for the F&B spends).
If you are SPG plat, and you care about your benefits, there an array of amazing hotel in Dubai that would make you really feel valuable, other than this particular hotel.
June 21, 2015
Rated 2 out of 5 by vipul007 not sure if it The Le Meridian!
Took 2hrs for checkin. I was assured that if there is room availability I will be upgraded at the time of booking, however, at the checkin counter I was told by a rude western lady that the person who told is way too junior and he has no authority to propose such things.
The lady then gave me the worst room which was opp the request I made (not next to lift and shouldn't have a common door to next room).
When eventually I refused to checkin, someone at the reception asked to wait and they will find a better room and upgrade me as promised.
The choice of restaurants/food is very limited!
Piece of advice please do not experiment trainee staff for guests at reception without supervision. And remove the hotel staff chaos next to the reception, staff are usually chit chatting and not looking if guest needs !
June 8, 2015
Rated 5 out of 5 by Susie60 A perfect vacation
We had an amazing holiday at your hotel, from the moment we arrived the staff were attentive, friendly and professional, nothing was too much trouble. The room was spotless and kept that way all through our stay by the high standards of room service. The breakfast and restaurant experience were top notch, something for everyone, with top class service. Loved the beach and pool areas in particular. Cannot wait to return in the near future.
June 2, 2015
Rated 5 out of 5 by Baggie Ideal Location
Situated on its own private part of the beach this hotel is in a superier position.
it also holds a great point for business perposes and has good business facilities.
June 1, 2015
Rated 5 out of 5 by Persimmon Lovely hotel
From the airport transfer through breakfast and every staff member we meet. Everything was and are excellent
May 27, 2015
Rated 5 out of 5 by LB72 Great beach location & facilities
Beach/pool service can be slow, but the property & location are worth it.
April 28, 2015
Rated 5 out of 5 by Kay1984 Fabulous hotel and staff
Shalini made us feel like a valued SPG member. She ensured all our requests were granted even last minute request such as babysitting service.
The staff took time to show us around the hotels. They informed us of the nightlife and best restaurants at hotel to eat. Lovely beache and pool. This hotel also next to Barista beach bar so great place to stay and party as well. I loved the hibiscus drink as well. Loved every moment at the hotel.
April 8, 2015