Rated 5 out of 5 by LADiva2011 Amazing Holiday with Exceptional Customer Service
Everything about my stay and experience at the Le Meridien Tahiti has been exquisite! I am a SPG Gold member and checked in to my 6th floor Panoramic Ocean View room upon arrival. The view was simply STUNNING!!! Relaxing sunsets and gorgeous sunrises filled my days and nights; while at the Le Meridien. The room was lovely, very clean, air-conditioned, spacious, a large bathroom with separate shower and bathtub, flat screen TV, a comfy king size bed and a sleek modern look. LOVE!!!
What set the stage for my stay here was the teammates that went above and beyond to accommodate my needs. They were tremendously helpful and went out of their way to make sure I was more than satisfied with the hotel services. ALL of them, not just one but all! The bottle of champagne waiting in my room, the welcome note from the general manager, the teammate who always made sure I had a beverage/lounge chair at the pool, the teammate who requested special food preparation for an excursion, the teammate who made sure my room service was prompt and concise. They ALL knew my name and they ALL treated me like one of their own. The attention to detail is what made the difference!!!!
They rolled out the red carpet and made my time in Tahiti simply amazing. This is Starwood Preferred Guest at it's best. Wonderful vacation!!!!!!!!
June 25, 2013
Rated 3 out of 5 by Cheryl64 Good but with Reservations
As a Gold Member, we were upgraded from a Senior Suite to the Presidential Suite which was nice. Items of concern:
1. The fine dining restaurant, Le Carre, allows smoking throughout the outdoor and indoor sections. The hotel does not post this information and it made the meal unpleasant.
2. The food was okay but not outstanding. Servers tried to provide good service but not well trained.
3. I accidentally spilled my cocktail almost as soon as it arrived and they charged me for the replacement. When I mentioned this to the maitre d', Benjamin, he didn't do anything about it.
4. The front desk will book airport transfers for you and the transfer to the hotel is charged to your room. The return, however, is not charged to the room and I was not informed of this. Had to run through the airport to a cash machine to get more francs for taxi driver.
5. The front desk is helpful in booking excursions but I was surprised that a resort of that caliber and size didn't have a concierge on duty during our stay.
July 17, 2013
Rated 2 out of 5 by Yatty Not a Honeymoon Destination
My wife and i spent our first 6 nights of our honeymoon at Le Meridien Tahiti. We were surprised at how disappointing this hotel was for us. Our room was amazing and had a huge patio/balcony. The staff was friendly. That is about the good of our experience. The hotel has horrible food and there was almost nothing to do there. To top it off the hotel had a large bank conference while were staying there and not once were any of the hotel guests informed of restaurant closures due to the group. The hotel didn't communicate very well, the hotel is old with very few options for activities on site and with the intemittent restaurant closures we were starving. It didn't help that my wife was pregnant at the time and we felt hungry the entire trip. To top it off the pool is a kids pool with no private adult pool offered at the resort. Do not come to this hotel for a honeymoon or for longer than 1 night. You will be bored out of your mind. Stay away. We would never go back even if the trip was free. A complete waste of our valuable time and money. Wish someone had told us. Bora Bora was however amazing.
December 2, 2013
Rated 2 out of 5 by Nikita Don't waste your time and money - go to Hawaii instead of this place.
Check-in waiting time was unacceptable. SPG gold and platinum dedicated desk not works. The only receptionist mr.J was sarcastic when I asked him to call for help - he told me that "in Las Vegas you could stay in line for check-in for more then one hour" and told me that he works on reception alone today and no help is available. Amazingly in 20 minutes when I walked at lobby area I noticed two other receptionists on duty, so, Julien lied to me, obviously. And who told him that stupid things about Las Vegas??? And why he told me this??? I found in room welcome letter (that kind of letters which usually comes with free stuff) from general manager with two wine glasses nearby and decorated but empty plate. It was looks like complimentary wine or bubbles bottle was supposed to be on that plate but, obviously staff forgot to put it or stealed maybe. Very sad impression I had after such greetings. But next day appeared half bottle of champagne at that plate. Better late then never? The only visible from my room wi-fi network provided me internet only until I input my details and was charged (no matter I am platinum and must have internet for free). Immediately after charging me Internet went dead and few calls to reception didn't help to restore it. But all other networks visible from lobby area were worked and I was obliged to go to lobby area to use Internet. After my seventh (!) complaint, finally, guy came to my room and successfully restarted wifi modem (takes less then minute). That's what I asked for two days!!! Shame on them! Water stayed in rooms sink - how housekeeper didn't notice this? Second day I had major leakage at the bathroom, so half of my evening I spent opening doors to maintenance guys, plumbers and housekeepers. Food and drinks are unreasonably expensive. No matter of this, waiter refused accept simple food order at beach restaurant at 2:05 p.m., because kitchen accept orders until 2:00 p.m. only. (and from noon only). It wasn't my fault that I was late with my order as I waited long for menu sitting at the table but nobody brought until I went myself and took it at counter. At my question where I can eat now waiter told that at room service only as restaurants will open at 5:00 p.m.. Room service delivered me Caesars salad with hardboiled eggs and tomatoes. They are definitely in need of cookbook. Another thing about food - at pool cafe located 5 meters (!) from pool that they do not bring food to the sunbeds near the pool, they serve tables only. But why? Friday night there is extremely noisy "cultural performance" with buffet dinner. I found when biting my dessert white plastic flower pendant (have photo of it). Asked chef what is it. He spoke in French showing his hair (kinda dropped from smbd's head). Asked english speaking manager what is it- he gave another "fairy tale" version - that it was put there on purpose kinda "luckiness" and I am very lucky person that I found it. I told that my teeth are not so lucky after biting this. He said sorry. I asked for bill. Bill has 50% discount and drinkes were excluded. I know now how "lucky" desserts works there. LOL!!! Housekeeper came to room at 8:30 a.m. just before we almost left room for day at the pool, we asked her to come in ten minutes, she OK'd but didn't return at all - we have to call reception to request housekeeping service. Forgetting to put new shampoos etc.. I honestly tried to find smth positive and not much came out - try freshly squeezed pomelo juice at beach bar for crazy. I like paintings with fishes throughout hotel. And friendly "breakfast cat" allowed me to feed her. Sunsets are great! I think, if you want to come that far and you are on budget - better to spend three nights at luxury resort like Starwood has at Bora Bora then week at LM.
January 11, 2012