Rated 4 out of 5 by Tropical4Ever Best place in Tahiti
If you are doing a multi-island visit in the French Polynesia, it is difficult to not have a stopover in Tahiti, so why not spend a few nights. My husband and I stayed three nights. Checkin/out was prompt and as expected. Room was clean, comfy and the sunsets from our balcony were simply amazing, we could also see the island of Moorea (we were heading there next). We arranged with the front desk a full island heli tour and they were happy to accommodate. I would not stay longer as I prefer the smaller islands such as Moorea and Bora Bora.
March 2, 2015
Rated 1 out of 5 by Julio Horrible hotel stay in Papeete
Wifi charged to Starwood Preferred.
Food served with a piece of hair on it and the manager did not bother to apologize.
During breafast I requested chesse and I was told that during that time only "Parisian Breakfast" was offered and it did not include cheese.
December 30, 2014
Rated 3 out of 5 by BL99 Quick Stay for a few days in transit
The setting of the property is fantastic but it needs updating. The rooms and some of the furnishings around the property are worn out (pool chairs and cushions). The staff particularly in the restaurant were fantastic: Moana, Tehina, and Ralph (really professional and delightful!). I would recommend this property for a short stay but not a prolonged vacation. We did not stay in an overwater bungalow but noticed they do not have direct water access.
December 8, 2014
Rated 3 out of 5 by armyd Disappointment
Checked in to non SPG room, changed next day. Booked via travel agent so received worst room, right beside bar and under wedding reception facility. Stayed 4 nights, three with loud music, on the Sat night music went till after 2am. When i rang up to ask when it would finish i wass told its a wedding.
What hotel would book a weddng to 2am with loud music. On the friday afternoon went to pool for quiet relax only to find a kids birthday party in full swing, what about your guests.
September 26, 2014
Rated 3 out of 5 by SEGALandCIGARS Very Rustic beauty
If you want peace & quiet & tranquility, this place has it. Small quiet resort; old fashioned beauty. Lovely ponds and birds abound. The must stay option here, is the over-water bungalows to FULLY enjoy the resort. The water I promise you is like walking above an aquarium! No need for snorkeling. For our four nights here, the walk over water to our over-water bungalow made the whole stay here worth while.
Did we have some problems? Yup!
Did the hotel help? Nope!
-It's European type of customer service withe the French twist: "We are sorry you are not happy"(but we will not do anything to fix it nor will we compensate you for your troubles and stop bothering us!)
- I ended up talking to the General Mgr: same story-"oh I'm sorry"!
-It's very hot here in September. The Air Conditioning in the bungalows do not cool it down more than opening the windows.(mgrs. response, "next year we are renovating!")
--I came here for my honeymoon and we were too hot at night to even sleep next to each other! --
It was well over 30C(85F).
-Did you want the concierge to arrange some special outing for you? Forget about it! Just the reception desk??? Really?
-You wanna call the operator to direct your call, NOPE AGAIN, only reception desk & when they are busy, you go on hold.....
-Very very limited food selections! This is a resort that really locks you in because a taxi to the city is like $25-$35 each way! But the food choices are so few. after a couple of days, you get super bored! There are a few good restaurants that are closer by for $15-$20 one way taxi rides when one gets desperate.
-DO NOT EXPECT THE POOL BOY TO HELP YOU? What? You bring him your coupon for a towel and he'll hand you a towel and maybe a cushion if you ask, but he will not assist you with one of the 14 chairs? He sits there with nothing to do, but won't help the few people sitting by the pool? Weird terrible customer service.
-BIG PLUS- Free ice & local filtered water will be served to you at the pool bar. ( no one comes to you!- not that type of resort!)
-WALKING to the bungalows at night: Bring a torch(flashlight) it's very dark!
--- FREE ICE DELIVERY 2 your room!, but alas they don't have standard run of the mill insulated ice buckets with lids to keep ice cool. It comes in an open metal champagne bucket so the ice is gone in 20 mins! Really guys???
---do you like heavy duvets (comforters) in the heat of the summer? - Then U R in luck here. why? I asked, "I'm sorry"...
------Welcome to Paradise confused!
Other than the few screaming kids, this place is Paradise.... (If C/S & A/C is not necessary)
ps: the sunsets are the most beautiful we've ever seen(better than Moorea too).
Good luck! Much cheaper than Bora Bora & Moorea, now I know why!
September 24, 2014
Rated 4 out of 5 by Kendall1 Beautiful views
Well kept grounds, friendly staff, and very comfortable mattresses. They were able to accommodate our early check in request. Would like to see better snorkel equipment and phone instructions in English.
September 15, 2014
Rated 1 out of 5 by ANTe Worst in my SPG experience
I had a horrible stay there. Wifi in room has serious problem and called many times without solving it. The staff manner was bad and did not allow a late check out even until 12:00pm. They insisted maximum check out time is 1100am. I'm wondering regularly new customers check-in time should be after 2:00pm and they should have a lot of time for prepararion and allow Platinum member to check out later. They just replied it's overbooked later and we have to leave as soon as possible. This is the worst of SPG hotels for my travel so many countries and it almost ruined my vacation.
September 14, 2014
Rated 2 out of 5 by yuppy2014 Paradise
The food is mediocre, the service staff in the restaurants need to be better in tuned with guests (not being asked more than 1 time for items). The rooms are clean, appreciate the safe/mini refrigerator. The staff at the pool should provide the cushion without being asked for the chairs. The front desk personnel were very good
September 12, 2014