Rated 1 out of 5 by PizzaMan Disappointed
My family and I stayed at this hotel in May 2011 and were severely disappointed. This property should not be considered as a Le Meridien classification.
The AC wouldn't work properly and we actually got colds, the bathroom ceiling paint was cracked and peeling and the front desk staff were not aware that Platinum guests receive complimentary access to the fitness centre (which is contracted out in another tower).
Upon check-out not a single person inquired as to how satisfied we were and when the follow-up survey was received it took over three months to be contacted by e-mail for follow-up.
The management and owners of this property clearly do not have the sense of urgency that the expensive room-rate this property requires. You can stay at much better Starwood properties for much better value in NYC.
November 3, 2011
Rated 1 out of 5 by mc01 Stranded at LMP during Hurricane Irene
To keep it short - the more expensive upgrade room had mold around the windows, a dirty bathroom, broken light fixtures and wallpaper came off. Staff, Managers and Starwood were unwilling to correct the issue to our satisfaction.Major letdown - and a great reminder that SPG Gold status is pretty much worthless.
November 12, 2011
Rated 4 out of 5 by Endeavor Stop Charging Platinium Guests for Gym Access.
As always, the Parker Meridien is a well managed hotel. The front desk staff are polite, well versed and the rooms are of suitable quality for a Meridien. Having stayed at the hotel on numerous occasions, it is very disappointing to see a $10.00 amenity charged for use (or non-use) of the fitness club. While I recognize it is not part of the hotel, I am very aware that other Meridien's (Paris and San Francisco for example) have a similar situtation but do not charge their Platinium customers. I have complained on this matter twice. In both cases, it seems that staff at the front desk are in agreement with my point. Yet the management has not taken the time to do something about it. Although this could seem trivial, it is simply a matter of the hotel respecting the policies that it signed up to when it decided to join SPG. I don't think that is so much to ask. So if you please, would the Management please provide a customer centric reason as to why they do not follow well cited membership benefits. Thank you.
April 29, 2013
Rated 2 out of 5 by WillGoSomewhereElse Don't Bother
We recently stayed at LPM using SPG points. While the location is convenient, we would not stay there again. For a suite that usually costs about $1100 a night - there was no AC available. After the 5th phone call, someone finally told us its because its cold outside - umm, with it being in the 80s outside, you can imagine what the temp inside was. The bathroom wouldn't flush and it took them 30 minutes to come and fix it, although the guy was nice and fixed it quick once he arrived. Being SPG Gold, we still had to pay extra to get a room upgrade. Breakfast for 1 adult and child will cost you $75.
April 16, 2012
Rated 5 out of 5 by wigstheome Really Nice Stay
Checked in on Sunday night; out on Tuesday. Doormen were friendly and very helpful. Check-in was quick, and despite my suite award request not having worked, I was upgraded as a Platinum to a Central Park Suite (4115) without saying a word. Guest service sent up a nice plate of fruit and a large bottle of Evian. The suite was spacious and comfortable, with views of CP and north from the bedroom and living room. The Eames chair in the bedroom was a very nice touch. Room service was on time or early both mornings, with the orders correct and the food well prepared. housekeeping was timely and excellent. No issues requesting a late check-out on Tuesday, and the doormen made sure my car was brought up quickly. Really pleasant from start to finish.
December 11, 2013
Rated 5 out of 5 by wigstheome Great Service, Great Location
Upgraded as a Platinum to a park view junior suite, without having to ask. Car valet isn't cheap (welcome to Manhattan), but was fast and efficient on drop off and pick up. Room was quite large (particularly by NYC standards) and comfortable, with a dining table, full desk area, and two couches in the living room, a king bed in the ample bedroom, and a large bathroom with separate shower and bathtub. My only complaint about the room was that it was hard to get it cold enough. Room service breakfast was delivered on time, the order was accurate, and the food was quite good. Asked for and was given a late checkout no problem at all.
December 6, 2012
Rated 5 out of 5 by FrequentTraveler13 AMAZING MANHATTAN HOTEL
This is a beautiful Manhattan Hotel. Rich decor and art. The hotel lobby is very beautiful and it is located close to Central Park. The rooms are good. THE POOL HERE IS THE BEST. Located at the top of the hotel with a covering glass dome. The area is climate controlled and you can enjoy a cool swim while viewing the beauty of Manhattan simultaneously. The hotel staff was friendly and helpful. A pricey hotel but then all hotels in Manhattan are pricey. If you have not yet checked it out then please check this property out.
March 24, 2013
Rated 4 out of 5 by Emilio83 Great park view
If you receive a top floor / park view room, this hotel is AMAZING!
November 10, 2011
Rated 5 out of 5 by JohnG Mid Town Gem
I suppose the best compliment one can give to any business is to do business with them again even when there are other choices available. I wil certainly and gladly stay at this hotel again. The staff, the facility and the comfortable feel of the hotel are terrific. From the front door to the bell station, check-in, concession shop, bar staff, etc, this staff have your comfort and best experience possible forefront in their minds. It is evident by the manner in which they work with you at every turn. The convenience and location are perfect for any mid-town shopping and restaurant activities.
The room was wonderful. Modern without being too cliche. Comfortable bed, beautiful view, low noise between rooms and great room staff.
Try this hotel. You will be very glad you did.
January 23, 2012
Rated 5 out of 5 by Rose425 Exceptional Hotel
This was my first stay at Le Parker and I could not have been happier! The staff is great, the rooms large and clean, and to say comfortable would be an understatement. I had a tower room with a city view and had the most beautiful view of the sunrise over NYC. I didn't here anything in my room, it was drop of a pin quiet. Room serivce was quick, the food hot, cooked to perfection and the gentlemen who brought the food to my room were polite, friendly and professional. For all you TV lovers, there's a full range of channels! I'm staying in NYC in March and again in April, my destination for my home away from home...Le Parker Meridien! Thanks for a great stay to all!
January 26, 2013
Rated 5 out of 5 by Taylor8 Gravity Pool in the Penthouse
Great view & well maintained pool. Junior Suite suits us perfectly & hoping to get the Park view or Corner Suite upgrade next time. The Burger Joint was a BIG disappointment after going to a LONG LINE & the Staff especially the Cashier who's taking the order LACKED CUSTOMER SERVICE!!! She was yelling every time a picture was taken w/ Flash to STOP taking pics or NOT to POST it in FB or YT. WHY NOT if there's NO SIGN? It was NOT WORTH MY TIME & I'm better off eating else where. Norma's is very good!
January 4, 2012
Rated 5 out of 5 by STARFLEET Consistent, friendly & well-situated!
We've just returned from our annual XMAS family reunion in NYC, and all of our out-of-town offspring still agree that this is the best location...proximal to everything we love about "Christmastime in the City."
On top of a great offer which combined overnight parking in the rate, as Plats we got a nice upgrade to a room that had space for all to meet for a bit of conviviality before dinner each night...thank you LPM for that! (Oh, and the much nay-said continental breakfast at Knave turned out to be just what everyone needed each morning, and very enjoyable. Service, however, was pretty iffy.)
It's unusual to find hotel employees who so consistently offer pleasant greetings, but LPM has them, and it makes a difference to the overall feeling of your stay. Special shout-out to Jing at the front desk, who was especially welcoming!
We can't wait to return!! Highly recommended.
January 1, 2013
Rated 4 out of 5 by VeryGoodPointsStacey Chic, Modern NYC Hotel
The Le Parker Meridien is a modern, luxury hotel in the heart of Manhattan that makes you feel like you’ve entered another world. The staff is impeccable and accommodating. Upon my arrival to NYC, the temperatures had soared past 100 degrees and I was dripping in sweat by the time I got the hotel. The lobby was cool, check-in quick and I was soon in my room – I was upgraded to a junior suite – where I could cool off.
The room was incredibly large by NYC standards. My junior suite had a desk, wet-bar area w/mini-bar (stocked and incredibly expensive!) a lovely living room area with a comfy couch and a TV wall that swiveled 180 degrees so it could be watched in the bedroom or living room. The bathroom was large, with a wonderful shower and Peter Thomas Roth products – which I adore. The Le Meridien touches are everywhere. One bright orange wash cloth, a terry cloth robe with an orange belt, chic bedding & fabulous pillows
I used the concierge to book a spa appointment. The hotel’s spa – Gravity – offers massages, but I was in the mood for a manicure/pedicure. They booked me at a local spa about ½ a block away, called Escape. I was fully expecting to pay $150 for the services, but was pleasantly surprised to find very, very reasonable prices ($35 pedicure, $29 manicure) I was so surprised by the prices, I decided to add on 30 minutes of reflexology for $50. The staff was welcoming and the spa was clean. I would definitely return to Escape Day Spa anytime I’m in NYC!
The location is so convenient – made it easy to work and play! I love the Le Meridien brand, and I was thrilled with my visit to Le Parker Meridien. I would highly recommend a stay anytime you’re in the city
November 5, 2011
Rated 5 out of 5 by georgiatraveler My New "Go To" Hotel for New York City Weekends
I stayed in this hotel in March and September of this year for a weekend. I was hosting guests from out of town and reserved two rooms for each weekend.
Both times I was upgraded to a lovely, spacious, (by New York Standards) suite, and my guests were as well.
The lobby is beautiful, the espresso bar in the lobby is fun and the gym is unbeatable! The gym is like a full health club with several rooms of workout equipment and a coffee/water lounge area.
The only thing I didn't like about this hotel is there is no coffee pot in the room. A minor detail, but still a disappointment.
The decor is really funky. Orange towels in the bathroom and chocolate velvet curtains. Very retro and cool.
You can't beat the location for sight seeing and going to concerts. Both visits we went to Lincoln Center for concerts and it was an easy cab riide from the hotel.
Times Square is walking distance. We had a wonderful visit and I will definitely be back!
October 26, 2011
Rated 3 out of 5 by emkaine37 Okay - but overcrowded
Hotel is understaffed, overcrowded. Rooms clean but highly outdated - last hotel without flat screen? No proper temperature control, bed not up to standard.
Did get a platinum upgrade to suite - but still didn't cut it.
Location is great, so if you can tolerate motel 8 quality at four star NY prices - go for it
October 31, 2011
Rated 5 out of 5 by DCTravelHound the best SPG hotel in NYC
i cannot recommend this hotel enough - it has become my favorite in NYC. although i have moved to the city and dont need a hotel as much in NYC, a special occassion with friends led to this weekend stay. the staff is top notch at this hotel - from pre-arrival details to check-in, nothing was missed. and when i returned to the front desk the next day with an inquiry, the representative not only remembered my name but everyone else in my party. the rooms are clean, refreshed, and large for NY standards. plus, such a great location. this should be your first choice in NYC people!
October 2, 2012
Rated 1 out of 5 by dell228 will not recommend the hotel
1. thermostat is broken in a junior suite
2. no complementary bottle water
3. room space is small
May 21, 2013
Rated 3 out of 5 by Jonathan Nice but expected more.
This was my first time here. I come to NYC about 4 times a year and I usually stay at the Sheraton that's closer to the office but they were fully booked for the week. With my corporate rate, I had access to the gym and free wifi which was nice. The room was nice and big, bathroom was nice and bed was comfy.
Two complaints I have is that for the price and level this hotel is at, I would expect a flatscreen in the room, not a old style tube TV. The reception on the TV was horrible and half the channels were un-watchable. Probably had to do with the connections in the back of the TV but the way they have it, it's very hard to get access to the back.
My other complaint is the elevators. They are fast and big but there were times I was waiting for it for at least 5 minutes. There were times they had an express elevator for a convention or something going on and was dedicated for those people which brought it down to only two elevators and it was taking forever for those two to come to the lobby level and the crowd to get on was only getting bigger and longer to get on.
There was construction going on next door and the noise was real loud by 7:30am but was done by the time I got back from work so it didn't bother me that much but can see how it could for others that are there during the day.
I will stay here again but hope they get better TV's soon, esp since they are suppose to be higher end and pay a premium in my opinion. I'll give it a 3 out of 5 for now but would update it to a higher rating based on future stays.
November 9, 2011
Rated 1 out of 5 by Defender12 DOES NOT HONOR SPG RULES - DISHONEST
This hotel should not be in the SPG program because it doesn't honor the loyalty program rules. THE STAFF WORKS TO GET MONEY OUT OF YOU! And, they put me, a platinum member, next to the elevator. I truly believe this hotel is using the starwood program to drive people to their hotel but never intends to give SPG members their loyalty rewards as required.
I have the power of choice and I will never choose this property again. Additionally, I spend a great deal of money on food and drinks when I travel. I did NOT spend one cent in this hotel besides the overpriced nightly rate. Here is why.
I am a platinum starwood preferred guest member. That entitles me an upgrade to the best available room upon availability in exchange for my loyalty to all the hotels in the starwood program. I didnt need this hotel night to achieve platinum status (you have to have 25 stays a year) but I stayed loyal to the SPG hotel chain despite the fact that I had around 250 hotels to choose from in NY. I just simply hope they have bigger rooms available and have been treated so well in the past. Even the Le Meridian in SFO upgraded me without me even asking!
I called the hotel in advance and tried to speak to the general manager to request my upgrade because this was a special trip for my husband. He had never been to NY and we are on the east coast for only a year possibly. She wouldnt speak to me. She sent me to her secretary.
The secretary wouldnt honor a different request I had, wouldnt give me any upgrade, but assured me I was in the junior suite the whole time. She knew this was a special trip. She said I would love the room etc etc. She essentially was sent by the general manager to tell me no to everything - including any upgrade.
She went on to why she could not upgrade me any further - because the hotel was SO BUSY and SO FULL during this time of year. She NEVER mentioned that in fact, what is true, is this hotel has a policy to not upgrade past the junior suite. And, because I PAID the rate for the Junior Suite, I GOT NO UPGRADE. I would have cancelled right then if they had been honest about their refusal to adhere to program guidelines.
So when I got to the room, it was too small for my husband and daughter and I. SO I called and asked if they had any bigger rooms. Yes, of course they had bigger rooms AVAILABLE, for $$-$$$ more a night !
HMMMMMMM......I thought there weren't any available according to the secretary to the general manager? Then, after I looked at the rooms and went to dinner, I realized the secretary had told me none were available before and at check in! I refused to pay more. I went to bed. The worst part? Our room was next to the elevator. I had to reschedule an important meeting the next day because I didnt sleep well.
I tried to call the general manager after dealing with all her staff on Friday. She sent me another staff member Alexis. Poor Alexis was so excited that she would give me an upgrade for more money $$$ per night! She didnt get it either. I upgraded for my husband but this hotel should not be in the SPG program.
I finally got a voice mail from the general manager on Friday. Her response should have been to apologize and adhere to the program rules but instead it was we dont upgrade and you have to pay.
I contacted starwood corporate services and they advised me that I was correct. I was supposed to get the upgrade without paying and there were NUMEROUS complaints about this hotel. The general manager, in her voice mail to me, stated she was going to tell corporate that she gave me the upgrade. In fact, she never did - I PAID FOR A JUNIOR SUITE AND HER ONLY UPGRADE WAS to pay to upgrade!
As for the rest of the hotel, how is it you wonder? Well, in this city you can get anywhere by cab or walking or subway. There is great shopping everywhere and great food everywhere. But when you come back to your room, this place is super modern and sterile. And, the staff is a bunch of con artists trying to get money out of you when they are just supposed to upgrade you to that GREAT EMPTY ROOM!
Go elsewhere or don't expect any loyalty rewards as an SPG member. Your choice.
December 22, 2012
Rated 5 out of 5 by Loco2Go Great location and remarkably good value
Love this hotel. Rooms are roomy for NYC, and have a subdued, modern elegance. If you score one facing Central Park, you have nearly the same view as the far more expensive hotels a couple of blocks away. As a jogger, i loved the proximity to the park. Subway lines galore within short distance. Thankfully, not too close to Times Sq.
The staff was incredibly friendly without being cloying. The lobby is something to write home about, combining both historic and modern touches, great place to hang or wow guests. If you like gyms, this one is eye-popping...enormous and with every possible piece of equipment you could want. Definitely coming back.
January 19, 2012
Rated 2 out of 5 by Nikita disappointment
I arrived here self-driving. Did input hotel's address into navi but missed it, because hotel doesn't have proper signs - only small poorly-visible tags near the doors. Valet parking rates are just crazy - charge for few hours is more then hotel room rate at my previous SPG hotel. Parking located next-door, but you need to wait for your car for ages.
Non-smiling lobby lady gave me "you owe me million dollar" look. I received no upgrades from her, no anything else as Platinum SPG, just 500 starpoints welcome gift. There were even no free bottled water in room. Asked her for free breakfasts option as welcome gift but she told me "This is not actual breakfast - just coffee and croissant." Sad to have such useless Platinum benefit (
I tryed to find place to eat in hotel - and found next to reception dark and looks-dirty "Burger joint". There was huge line and no seats. I returned to room and ordered room service - food was totally worst I ever had at hotels. Chicken wings were dried and cold. Kids chicken finger had same problems. French fries were stucked together in huge blocks (have photo of this unusual formation). Onion soup was untasteful. Crusted tuna was not fresh. Burger was too small for its price. Onion rings were moist. Bill was 250$++.
Internet works very unstable. I had multiple problems to log in, spent much time on phone with support team but problem didn't resolved. Wired internet does not have wire. Log in page for wireless internet is user-non-friendly. You need to call and request access codes instead of simple name/room login which system has but it did not works. Internet speed is slow with frequent and long interruptions.
Beds are uncomfortable - with uneven sheet surface.
Hot water in bathrooms is extremely hot - be careful.
Roomkey has strange design and it can't fit pocket or wallet - you need to keep it in hand or in bag.
Bill was inaccurate - some not-mine "long-distance calls" and internet charges (supposed to be free for Platinums).
What's good about this hotel: fresh-squeezed orange from room service; Tom&Jerry cartoons in the elevators; cool fresh interiors (especially glass windows at lift lobbies) and that's all by my opinion.
June 24, 2012
Rated 2 out of 5 by SJA54 We no longer stay there
On the plus side .... a great NYC location.
On the minus side .... there are some terrible rooms with bad views -- you need to be up quite high to see the park. Bar area is overcrowded at night. Staff is not helpful -- all the way to management.
If you drive into the city do not valet park as you need to wait an interminable period of time for your car and there is no comfortable place to do this. If your idea of a sleek exit is standing on the street with the chain smokers for 30 minutes while the staff tries to figure out where your car is, this is the place for you!
November 9, 2011
Rated 4 out of 5 by BillN Pure Meridien
We enjoyed our night in an open plan suite, furnished in that typical Meridien style that seems to merge Danish modern with French warmth. Excellent location is exposed to subdued noise by NYC standards. HVAC obtrusively cycles throughout the night, with no "constant on" setting for the fan, putting the room just short of a luxury rating. Solid and dedicated staff. Annoying facilites fee assessed even of Platinum members.
February 18, 2013
Rated 5 out of 5 by Roxie1 My Favorite NYC Hotel
I am looking forward to returning to LPM in October. Since my husband passed away I now travel by myself and I feel perfectly safe and happy at LPM. I love the proximity to Central Park, shopping, museums and the subway. The rooms are clean, comfortable and have wonderful views of the park. The only negative is a coffee maker in the room would be greatly appreciated.
August 18, 2013
Rated 3 out of 5 by MarkTexNYC Great location, terrible service
No doubt LPM is in a prime area of NYC....steps from so much. If you're unfamiliar with the city and visiting as a tourist, you'd do well to stay in this area.
My family was in town for the holidays and we stayed here (although I live in NYC - my tiny apt couldn't fit everyone). I've stayed in Le Meridiens around the world and was really looking forward to this stay.
The skinny is. The large suite rooms are incredible. Great toiletries. Make sure you get a room on the north side (facing park). Burget Joint is lobby is worth the line. Comfy beds and everything is clean.
However, the service is severely lacking. At the front desk you may wait for 15 minutes without anyone so much as apologizing for the wait. As an SPG platinum member, there was little to no recognition. Toothpaste costs ten dollars. Yes, you read that correctly - $10US. Oh, and the elevators. Not kidding, we waited 10-15 minutes each time we needed to "go up."
March 4, 2012
Rated 2 out of 5 by Spiritark Park or construction view? Better watch out
I think the good portion of the so-called 'Park View' rooms no longer have a view of the park. Do check with the front desk when you get in and make sure you do not get the ones I got (and for a few of my other co-workers too). The drilling and construction noise will wake you up at 6a and you feel your privacy diminishing as well.
So I knew of the pay-to-use gym and pools as well. This time, was appalled to find out that even the shaving kit and business center were chargeable. Leaves me speechless really.
August 14, 2012
Rated 4 out of 5 by GoHokies Modern Contemporary Hotel
This hotel is nice and modern. Lobby and overall room is very nice. Bathroom was very clean and love the design. Interior design for the room is also nice.
Two things they need improve on is get rid of old tube TV and get flat panel TV.
Also upgrade the heating/cooling system to individual unit instead of central.
November 21, 2011
Rated 2 out of 5 by DanPVD Down Hill Fast
I've stayed at the Meridien many times, through the construction next door and renovation of the gym. Now they charge $10 for the gym and internet (sorry SPG Platinum members!). This time I had the smallest room and no AC (but thanks for the fan, housekeeping).
June 28, 2013
Rated 5 out of 5 by alibee1 Favorite NYC hotel
We stay here quite often and always use points- so the price is not a variable with our choice. It is great for families with kids because the pool is fantastic and the kids are welcome. LPM maintains a level of chic while still being welcoming to families- their are Tom and Jerry cartoons playing in the elevators! Breakfast at Norma's is a delicious splurge and any meal at the hidden Burger Joint is a MUST! Tasteful decorations at Christmas time- it just feels good to come back to this hotel from whatever city outing you may have. Yes, construction is noisy and elevators are slow but overall, we really look forward to our stays here! The suites are our favorite and are very comfortable.
November 16, 2011
Rated 3 out of 5 by EM76 Avoid if you don't like construction noise
Stayed earlier this week. Reserved room with two-extra-large-single-beds (only type available at corp rate). At check-in, was offered King room, which we took, but no suite upgrade.
Given room on 18th floor, facing north. There is some serious construction going on next door, with large tractor action, and the noise of same, starting at 7 AM. We had to get up early anyway, so thought no big deal, though the front desk did notify us of this, and offered ear plugs. When I checked out mid-day, the sound in the lobby, of the pile-drivers, was deafening. Told the pile-driving would be going on for several more weeks. And then unknown months/years of standard construction noise.
Room was OK, not great. Still has CRT TVs from the 1990's. Room is about average size for NY. Wife appreciated PeterThomasRoth toiletries.
1. When we got into bed (after 11 PM) discovered mascara stain, or other black substance, on the sheet. Was on underside of top sheet, so housekeeping staff must not have seen it, as it wasn't obvious when sheet was face-down.
2.TV is 'static-y' and un-watchable on several channels.
3. Hallways are very dark
Internet speed pretty good for a hotel.
We were scheduled to come back here a few days later, but due to noise made alternate plans. That noise was terrible.
November 9, 2011