Rated 3 out of 5 by ru70 Beautiful resort with problems
I spent a small fortune on the last remaining room / villa at this place on Coachella weekend2. I was looking after my daughter at the hotel while my wife was at the festival. It is a beautiful resort with mostly good service but it is way overpriced and on top of that, prices were jacked up for Coachella weekend--including prices of the food. Already expensive food price hikes because of a festival seems wrong to me
Something that gets me is these hotel bills, quoted as 1200 for the night, there's 240 tax and then 200 billed for residuals. We went over the residual amount because we had room service all weekend and ended up with an 1800 bill for one night. It won't make a jot of difference, but because taxes and fees at hotels are so high, I believe that in the interest of full disclosure, hotels should start advertising their prices including taxes and fees.
Service was good but very slow around the pool area and there seemed to be poor communication between staff.
Other than that, our Villa was beautiful and the pool was magic. The grounds are lovely. Maybe there's a certain cache that comes with charging so much money but it still felt like way too much money. $110 dinner for one adult and a child with one glass of wine. $65 breakfast for an adult and a child, $80 lunch etc etc.
April 26, 2016
Rated 2 out of 5 by Spgspgspg1234 Full of itself
poor quality and overly obnoxious. I've stayed at starwoods in many countries and this one is the least poorly run. Most of my party had an issue. Don't get married here.
March 18, 2016
Rated 5 out of 5 by EclecticDream Most Memorable Time
The eclectic yet calming ambiance, coupled with the friendly and happy staff, never seize to amaze me. Each year, we forego all other hotel options closer in proximity to the BNP Paribas Tennis Tournament in Indian Wells, to enjoy our favorite California escape. The grounds transcend us to an exotic vacation where we take great pleasure in an experience that feels like a far off land... thanks for taking us to a space we can forget everything, allowing us to share our love for one another where we thought only existed in our dreams....
San Francisco Couple
March 15, 2016
Rated 4 out of 5 by LATravelGuy Great time
Great place just to get away and relax. Beautiful grounds and great staff. I always feel at home.
February 20, 2016
Rated 1 out of 5 by Dente Filthy pool
The pool was so moldy and gross we had to check out.
September 9, 2015
Rated 5 out of 5 by jwj2014 My Top Recommended Destination
As an eleven year Platinum Starwood member, the Parker Palm Springs remains my favorite destination. I have been staying at this property regularly for the past 5 years, and I keep coming back for the ever smiling staff, excellent service, immaculate grounds, great food, spa, and unique accommodations. I have never been disappointed, and I am always amazed at the consistent and constant level of quality and service. With many choices available, this is the property that I trust with our precious family vacations. My wife and I have very special memories from our stays prior to having kids, and now the Parker continues to provide wonderful memories as our family expands. I can't say enough about this property.
August 30, 2015
Rated 1 out of 5 by Philip12345 Worst service from SPG property
The grounds are well kept and a nice oasis from the surrounding desert. The property is what you expect from "old" Palm Springs done in a classy, retro style. The complimentary soaps, shampoos, lotions are nice. Those are the positives.
Negatives are abundant. Poor service all around. I don't blame the staff, I blame the management for providing awful training. This indictment goes against almost all departments: reception, valet, bar/lemonade stand. Housekeeping, room service, and pool attendants were adequate.
Reception: Barely any recognition of platinum. Lack of comprehension of platinum benefits. Never received any upgrades the few times that I've stayed here.
Valet: Car does not get delivered for 15-20 minutes, even after calling 5 minutes ahead.
Lemonade Stand (Pool bar): Slow, slow service. The servers seem to be waiting on the slow bartenders. There is a VERY limited selection of drinks and liquors available.
I recommend that Starwood executive management ceases their affliation with this property. I've stayed at FourPoints in remote parts of the world that have better trained staff/service.
July 26, 2015
Rated 1 out of 5 by nm1012 Less than acceptable stay
This hotel really dropped the ball for being a Starwood. Pool was filthy, room air conditioning did not work effectively, bed covers were stained and the shower was a Porto shower. For over $300 a night - never again!
July 10, 2015